Republic of the Philippines

Technical Education Skills and Development

Authority
MAXIMA TECHNICAL AND SKILLS
TRAINING INSTITIUTE, INC.

FOOD AND
BEVERAGE SERVICES
NCII
Prepared by:
Mary-Joy M. Galpao
Welcome guest and take food and beverage
order

• LO 1. Welcome and greet guests

• LO 2. Seat the guests

• LO 3. Take food and

beverage orders
• LO 4. Liaise between kitchen and service areas
Proper procedure in
taking food and
beverage orders
1. Give time to guest after their
arrival to feel comfortable with
the environment.
2. After the guest is seated and feel
comfortable then present the menu, and stand
away to give time to decide what to order.

 Don’t be hurry. Give proper time to guest.

Water should be brought to the table at this time
3. When you feel that the guests
wants to order then approach
toward them and courteously ask
this way
“May I take your order sir/maám?
Or would you like to order now?
4. Before taking order first ensure you are
prepared with notepad, a pencil or a pen,
to take notes.
5. Although ordering depends on guest but
try to maintain sequence that means first
convince the guest to give beverage order
and then food.
6. Know your menu. Guest may have different
types of question. So be prepared for that.
7.Enter/write the order as the guest tells
it to you.
8. Repeat the food items guest orders
and ask them if they have want to have
anything else to order.
9. End the conversation with smile and
by saying “thank you.”
 End of Presentation
Thank you for listening!!!