WSQ-COBD - Presentation Slides - v1

SE-SO-302E-0
CONDUCT OPERATION BRIEFING

& DEBRIEFING
1 1
Please introduce yourself:
1. Your name
2. Nos. of years of experience in security field
3. Who is your employer?
4. Where is your duty post?
5. Brief description of your job duty at present duty post
6. Any other things you want to tell us….
Your introduction should not take more than 2 minutes
2 2
National Competency Standard
Workforce Skills Qualifications (WSQ) System
Implemented by:
Workforce Development Agency (WDA)
3 3
Occupational Level WSQ Qualification
Operations Certificate in Security

(e.g. Security Officer) Operations
Basic & advanced skills to enhance security officer’s work

performance
Supervisory Advanced Certificate in
(e.g. Security Supervisor) Security Supervision
Supervisory skills to manage & facilitate a team of security

officer
Managerial Diploma in Security

(e.g. CSO / Ops Manager) Management
Management skills to manage security

agency/department
4 4
Advanced Certificate = All 4 Elective Modules (Vocational Skills)
Core Modules + any 3* from 1. Conduct operation briefing & debriefing
Elective Modules 2. Perform control centre activities

3. Operate security equipment
4. Perform control room monitoring activities
Core Modules
5. Contribute to the management of security
1. Supervise security officers# incidents
6. Monitor & review security operations
2. Assess & address security risks
7. Maintain & preserve CCTV storage libraries
3. Perform supervisory duties within
8. Lead & manage a team of security officers
legal framework
4. Induct security personnel Elective Modules (Generic Skills)**
1. Workplace, Safety & Health
# Mandatory module for licensing
2. Communication & Relationship Management
** Maximum 1 unit from Generic Skills
category 3. Build Relationship with Customers
4. Implement Continual Improvements in
* May count 1 module from Certificate or Service Delivery
Higher Certificate level
5 5
Course Admin Instructions:
1. Training Programme
2. Attendance
3. Assessment: date, original NRIC/ID, dress-code, handphone,
result, appeal, absence
4. Etiquette: dress-code, punctuality, no smoking, handphone
5. Lunch & Coffee/Tea Break
6. Resources: handouts, stationery, message board, telephone,
toilet facility
7. Extra Coaching
8. Course feedback
9. Management Representatives/Trainers
6 6
Final Assessment – Conduct Operation Briefing & Debriefing
Element of Competence Role Play Oral

(Minutes) Questions
(Minutes)
Prepare operation briefing 30 5
Conduct operation briefing 45 8
session
Conduct operation debriefing 30 2
session
Reinstate briefing venue 5 5
Total time (Minutes) 110 20
7
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Competency Element 1
Prepare Operation Briefing
8
Performance Criteria
1.1 Prepare operation briefing & debriefing according to
organizational procedures, which may include:
• Examining assignment instructions or contract
• Prepare a plan outlining dates, times, venue & location of
intended operational briefing & debriefing
• Determining date of intended notification to personnel to
attend briefing
• Identifying types of presentation equipment &
accessories which will be required
• Following up & finalizing preparation of operation briefing
& debriefing
9
1.2 Notify security personnel required to be briefed in advance,
which include:
• Obtaining the attendance list from appropriate person
• Distributing notification in advance notice to personnel to
attend the briefing session
• Obtaining their confirmation to attend the briefing session
1.3 Preparing briefing venue according to briefing requirements
& organizational procedures, which may include:
• Setting up presentation equipment & accessories
• Arranging chairs as required
10
1.4 Prepare presentation notes in line with security assignment
operation instructions, which may include:
• Presentation outline
• Notes
• Slides
• Transparencies
• Handouts
1.5 Follow the format of operations order used in uniformed
services to carry out operation briefing & debriefing
11
1.6 Familiarize with details of operations before commencement
of briefing session, which may include:
• Types of operations such as situation, mission, principal
consideration, command structure, concept of operations,
coordinating instructions, logistics & administration
• Risks & threats
• Personnel involved
• Time of commencement
• Time of completion
12
Underpinning Knowledge
1. Organizational procedures relating to preparing operation
briefing which include:
• Notifying security personnel to attend briefing sessions
• Planning operation briefing session
2. Briefing environment
3. Types & uses of presentation equipment & accessories
4. Format of operations order used in uniformed services
5. Details of operation
6. Preparing presentation notes
13
Operation Briefing
A detailed set of instructions to be given to those
personnel who are to execute the operation
Purpose –
a. personnel know their roles & responsibilities
during the conduct of an operation
b. proper coordination amongst personnel during
the conduct of an operation
Operation Debriefing
Asking for information about the performance
regarding the operation, achievements & mistakes
made, for making future improvement
Purpose –
a. personnel know the right and wrong things
that they have done during the operation
b. lessons learnt and make improvement for
future operations
14
Some ad-hoc operation duties that need to
conduct briefing/debriefing session
• Event management duty

• Crowd & traffic control duty
• Escort duty
• VIP visit duty
• Executive protection duty
• Etc.
15
Checklist on Preparation for Operation Briefing
1. Examine assignment instructions or contract
2. Prepare briefing plan – date, time, venue of briefing
3. Determine types of presentation equipment to be used –
projector system with screen & pointer, rostrum,
whiteboard/flipchart with markers, charts, location map, site
plan, briefing notes & handouts, sufficient tables & chairs
4. Prepare types of presentation equipment to be used
5. Prepare the attendance list
6. Notify security officers involved in advance
7. Obtain confirmation from security officers to attend the
briefing
8. Prepare briefing venue – test & setting up presentation
equipment & seating arrangement
9. Prepare presentation notes – presentation outline, notes,
slides, transparencies, handouts
16
Giving effective orders & instructions:
1. Planning the order
a. Decide what orders are necessary to help SOs carry
out their operations
b. When – most appropriate time to brief the officers
c. Why – maintain control of a situation &/or initiate
actions
d. Avoid – too many orders or conflicting instructions
may confuse SOs; too few orders may show lack of
direction
17
Giving effective orders & instructions:
2. Preparing the order
a. Why this content? – get it right & accurate
b. Is it practical?
c. What is your power & authority?
d. Can the SOs execute your order? What help do they
need?
e. With or without supervision?
f. What is the communication mean?
g. What is the consequence if SOs did not execute the
order?
h. Follow company’s standard format
18
Giving effective orders & instructions (cont’d):
3. Content of the order
a. Who to do
b. What to do
c. When to do
d. Where to do
e. How to do
f. Why do (to explain if need be)
g. Be brief, accurate & to the point
19
Briefing/Debriefing Environment
• Quiet & conducive
• Proper room setup with adequate space and
– Appropriate lighting level
– Sufficient chairs & tables
– Appropriate seating arrangement
– Equipment used meet all safety regulations
• Equip with appropriate presentation aids & equipment
• Convenience & easy access by officers attending
briefing/debriefing
• Provide refreshment
• Competent supervisor who is conducting the
briefing/debriefing
20
Seating Arrangement – room setup
“U” Shape
This arrangement works well with audio-visual aids and
physical activities, such as role plays. The Supervisor has
the option to sit or stand to provide demonstration. The
Supervisor has easy access to individuals and is able to see
all his officers.
21
Classroom
This arrangement provides medium group involvement.
The interaction is between the Supervisor and the entire
group, or the Supervisor and an individual within the group
22
Chevron or “V” Shape

This arrangement allows discussion among small
groups during or immediately after a larger group
activity
23
Theatre
This arrangement provides a podium and/or learning table
setup with individual seats arranged for large group
participation
24
Presentation Equipment & Accessories
• Audio visual system – LCD projector, screen, computer
with relevant presentation software, pointer
• Overhead projector, transparencies, screen, pointer
• Slide projector, slides, screen, pointer
• White board, coloured markers
• Flip chart, coloured markers
• Location map, site plan/layout
• Diagrams, charts
• Pictures, photographs, actual equipment
• Briefing notes
• Handouts
• Rostrum, lecture stand, table, chairs
• Attendance register
25
LCD Projector
Slide Projector
Overhead Projector
Location Map Site Plan/Layout
26
Format of an Operation Order
• SITUATION
• MISSION
• EXECUTION
• SERVICE SUPPORT
• COMMAND & SIGNALS
Q & A. Summarizing and restating

key points and issues
27
Presentation Format of an Operation Order
1. SITUATION 3. EXECUTION
 Background of event  Concept of operations –
 Nature & scope of phases/stages of operations
operations  Grouping & tasks
 Risks & threats  Coordinating instructions
 Principal considerations
– parties involved,
strength, security 4. SERVICE SUPPORT
deployment, access  Logistics and administration
routes, client’s support
instructions, constraints
5. COMMAND & SIGNALS
2. MISSION  Location of command post
 Rationale, objectives  Chain of command
 4 Ws (what, who, where,  Communication means,
when) network & procedures
Q & A. Summarizing & restating key points & issues
28
Learning Activity 1.1
EXERCISE SCENARIO:
 Date now is Saturday, 11 Aug 08
 The Management of NTUC Shopping Centre is organizing an autograph

signing session by a local popular pop group – A.B.C.
 The event will be held at the Podium on Level 1 on 18 Aug 08 between

1130 hours and 1230 hours. The crowd size is expected to be about
300. The crowd should comprise mainly of teenagers who are fans of
A.B.C.
 Presently, you and 5 Security Officers are deployed at the shopping

centre as follows:
 Security Control Room – you and one SO
 Level 1 – 2 SOs on patrol duty
 Level 2 and Basement carpark – 2 SOs on patrol duty
29
Learning Activity 1.1 (continue…)
 Due to budget constraint, our security agency is tasked to control
crowd and traffic movement for this event without additional
manpower support, i.e. beside the SO who continue to man the SCR,
all the other SOs will be deployed for this event.
EXERCISE TASKS
 How do you prepare for the operation briefing and debriefing
session?
 Describe the ways you prepare the attendance for your SOs to
attend the briefing and debriefing sessions? And how do you
confirm attendance of attendees for the briefing and debriefing
sessions?
 Prepare an Operations Order for this assignment
30
Q1 Where do you conduct your operation briefing?

 A briefing room with sufficient seating capacity for
security personnel with presentation equipment &
accessories
Q2 Before the date of operation briefing, what must you do to

presentation equipment & accessories?
 To test and ensure that they are operational and
serviceable
31
Q3 Why is it important to prepare properly for an operation
briefing?
 Provide conducive environment
 Systematic process to avoid missing out details
Q4 What are the key components inside an operations order?

 Situation
 Mission
 Execution
 Service support
 Command & signal
32
Conduct Operation Briefing
Session
33
2.1 Display appropriate personal grooming & attire according to
• Keeping clothes clean & neat
• Maintaining good personal hygiene
2.2 Prepare to conduct operation briefing session, which may
include:
• Arranging chairs, accessories & handouts
• Switching on presentation equipment & accessories
• Referring to presentation notes to refresh memory
• Marking attendance of the personnel who are present
34
2.3 Conduct operation briefing session to security personnel in
attendance according to organization procedures, which may
include:
• Introducing situation & mission
• Presenting execution brief
• Providing service support & command & control details
• Summarizing & restating key points & issues
35
2.4 Presentation is carried out in an appropriate manner, which
may include:
• Using language appropriate to level of personnel in
attendance
• Introducing key points in a clear & logical sequence
• Making use of presentation aids, charts or handouts to
illustrate points
• Providing opportunities for security personnel to seek
clarifications
• Ensuring security personnel are clear on important details
by checking understanding
36
2.5 Conclude operation briefing session according to
organization procedures, which may include:
• Ensuring the security personnel signed the attendance
register
• Ending the session within stipulated time
• Dismissing the security personnel
37
2.6 Follow up & brief those security personnel who are not in
attendance during the briefing session by:
• Communicating with them using other channels of
communication such as briefing them through email,
circular, telephone call & one-on-one, etc
• Making sure that they are thoroughly briefed according to
the presentation contents
• Requesting them to acknowledge their understanding of
the message
38
1. Organizational procedures relating to conducting
operation briefing session which include:
• Preparing to conduct operation briefing session
• Presenting information to security personnel during
operation briefing session
• Concluding operation briefing session
• Follow-up & briefing security personnel who are not in
attendance during the operation briefing session
39
2. Organizational grooming & attire guidelines
3. MOM Workplace Safety & Health Act (WSHA)
4. Types & use of presentation equipment & accessories
5. Operation duties
6. Conducting operation briefing session
7. Presentation skills
8. Follow-up with security personnel who did not attend
briefing session
40
Operation Briefing
A detailed set of instructions to be given to those
personnel who are to execute the operation
Purpose –
a. personnel know their roles & responsibilities
during the conduct of an operation
b. proper coordination amongst personnel during
the conduct of an operation
41
Preparation on the day of operation briefing
1. Display appropriate personal grooming & attire:
 Keep clothes clean & neat
 Maintain good personal hygiene
2. Check to ensure that briefing venue is clean & neat

3. Final preparations prior to commencement of briefing:
 Arrange chairs, accessories & handouts
 Final test of presentation equipment & accessories
 Refer to presentation notes to refresh memory – final rehearsal
 Mark attendance of the personnel who are present
42
Presentation Format of an Operation Order
1. SITUATION 3. EXECUTION
 Background of event  Concept of operations –
 Nature & scope of phases/stages of operations
operations  Grouping & tasks
 Risks & threats  Coordinating instructions
 Principal considerations
– parties involved,
strength, security 4. SERVICE SUPPORT
deployment, access  Logistics and administration
routes, client’s support
instructions, constraints
5. COMMAND & SIGNALS
2. MISSION  Location of command post
 Rationale, objectives  Chain of command
 4 Ws (what, who, where,  Communication means,
when) network & procedures
Q & A. Summarizing & restating key points & issues
43
Presentation Skills
 Set up a conducive presentation environment
 Use language appropriate to level of personnel in
attendance
 Introduce, present & emphasize key points in a clear &
logical sequence
 Make use of presentation aids, charts or handouts to
illustrate points
 Provide opportunities for security personnel to seek
clarifications – allow questions asked at regular intervals
during presentation
 Ensure security personnel are clear on important details
by checking understanding
44
Checking Understanding –
questioning skills
• General questioning – which elicit a broad range of
potential responses
• Specific questioning – which focus in on an idea leaving

a limited range of responses
• Overhead questioning – which are asked of the group

allowing volunteers to respond
• Direct questioning – which are asked of selected

individuals
45
Actions to take after the operation briefing
1. Conclude operation briefing session by:
 Ensure security personnel signed the attendance register
(especially for the late comers)
 End session within stipulated time & dismiss security personnel
2. Follow up & brief those security personnel who did not attend
the briefing session by:
 Communicate with them using other channels of communication,
e.g. via email, circular, telephone call & one-on-one, etc
 Make sure that they are thoroughly briefed according to the
presentation contents
 Request them to acknowledge their understanding of message
3. Supervise & monitor their preparations for the operations
46
 Work in the same group to fine-tune the Operations Order

prepared during LA 1.1.
 On the day of the operation briefing, how do you prepare

yourself to ensure that the briefing can be carried out
smoothly?
 You are required to conduct the operation briefing based

on the Operations Order that you have prepared during LA
1.1
47
Q1 What skills you need to conduct operation briefing?
 Planning skill
 Communication skill
Q2 What are the principal considerations when putting up an

Operation Order? (3)
 Parties involved
 Manpower strength
 Security deployment
 Access routes
 Client’s instructions
 Environment constraints
48
Q3 What does it mean by “Concept of Operations”? (2)

 Phases or stages of operations
 Grouping of security personnel
 Detailed tasks for the security personnel
49
Q4 Why is it important to conduct an operation briefing session?
 So that officers know their duties and responsibilities
throughout the operation
Q5 One of your 5 security officers did not attend your operation

briefing session. How are you going to follow-up with him? (2)
 Through email
 Telephone call
 One-on-one briefing
 Get him to read and study the Operations Order on his own
50
Conduct Operation Debriefing
Session
51
3.1 Inform all relevant security personnel to be briefed which may
include:
• Sending out notification of the impending operation debriefing
session
• Confirming their attendance at the operation debriefing session
3.2 Prepare for operation debriefing session according to

• Checking & preparing venue
• Collating facts concerning execution of assignment & performance
of personnel
• Preparing debrief notes by gathering & recording details from
security personnel involved & from personal observation
• Marking attendance of security personnel who are present
52
3.3 Conduct operation debriefing session to security personnel in
attendance according to organizational procedures, which may
include:
• Outlining the purpose & format of debriefing session
• Present analysis of relevant operational incidents such as
facts obtained from assignment execution
• Outlining the causes & effects
• Highlighting mistakes made & further immediate action &
preventive measures
• Emphasize future required behaviours & actions during
assignment
• Summarizing salient issues & key points & issues
• Documenting at end of debriefing session
53
3.4 Handle dialogue session with security personnel in an
appropriate manner where order prevails, which may include:
• Inviting security personnel to contribute opinions, personal
experiences & view points
• Addressing issues or concerns raised by security personnel
3.5 Conclude operation debriefing session by:
• Ensuring the security personnel signed the attendance
registering
• Ending the session within stipulated time
• Dismissing the security personnel
54
3.6 Notifying relevant department or personnel where necessary
follow-up actions are required such as:
• Follow through of non-compliance activities
• Address tasks that failed to execute the operations order
• Investigating loss or damaged items
3.7 Follow up & brief those security personnel who are not in
attendance during the post-operation debriefing session by:
• Communicating with them using other mode of channels such as
briefing them through email, circular, telephone call & one-on-one,
etc
• Making sure that they are thoroughly briefed according to the
• Requesting them to acknowledge their understanding of the
message
55
1. Organizational procedures relating to conducting operation
debriefing session which include:
• Preparing for the operation debriefing session
• Confirmation of venue & time
• Setting up of presentation equipment & accessories
• Sending out notification of follow-up actions
• Follow-up & briefing security personnel who are not in
attendance during the operation debriefing session
2. Format of debriefing session
3. Operation details
4. Collating & analyzing operational incidents
56
5. Preparing debriefing notes
6. Conducting & handling dialogue session with security
personnel in attendance
7. Using presentation equipment & accessories effectively
8. Communication skills
9. Presentation skills
57
Operation Debriefing
Asking for information about the performance
regarding the operation, achievements & mistakes
made, for making future improvement
Purpose –
a. personnel know the right and wrong things that
they have done during the operation
b. lessons learnt and make improvement for future
operations
58
Checklist on Preparation for Operation Debriefing
1. Prepare debriefing plan – date, time, venue of debriefing
2. Determine types of presentation equipment to be used –
projector system with screen & pointer, rostrum,
whiteboard/flipchart with markers, charts, location map, site
plan, sufficient tables & chairs
3. Prepare types of presentation equipment to be used
4. Prepare the attendance list
5. Notify security officers involved in advance
6. Obtain confirmation from security officers to attend the
debriefing
7. Prepare debriefing venue – test & setting up presentation
equipment & seating arrangement
59
Checklist on Preparation for Operation Debriefing
8. Collating facts concerning execution of assignment &
performance of personnel (e.g. feedback from client,
compliments/complaints received, etc)
9. Preparing debrief notes by gathering & recording details from
security personnel involved & from personal observation
10. Display appropriate personal grooming & attire
11. Check to ensure that debriefing venue is clean & neat
12. Arrange chairs, equipment & accessories
13. Final testing of presentation equipment
14. Take attendance before debriefing commences
60
Conducting operation debriefing session:
 Outline the purpose & format of debriefing session
 Present analysis of relevant operational incidents such as facts
obtained from assignment execution – incident background, nature,
type & details of incident
 Outline the causes & effects
 Highlight mistakes made & immediate action & preventive measures
 Emphasize future required behaviours & actions during assignment
 Summarize salient issues & key points & issues
 Invite security personnel to contribute opinions, personal
experiences, view points and suggestions for future improvement
 Address issues or concerns raised by security personnel
 Document & put up Debrief Report after the debriefing session
61
Common communication barriers:
1. One-way traffic
2. Your are a poor listener – listen to only those that you
want to hear
3. Preconception & bias
4. Influenced by 3rd party without verification
5. Wrong use of body language & speaking tone
6. Too lengthy a communication session – difficult to

concentrate because of limited span of memory
7. Use of “big” words
8. Jump to conclusion
62
Overcoming communication barriers:
barriers
• Adjust to listener & speak his language (put
yourself in the shoe of the listener)
• Be objective and patience (don’t interrupt and let
your SOs complete what they want to say)
• Use simple language, speak slowly & clearly
• Two-way traffic (allow questions asked)
• Use non-verbal communication method whenever
necessary (e.g. hand-signal, drawing, etc)
• Check-back to ensure that listener received your
message correctly
• Eye contact, obtain feedback through verbal &
non-verbal observation
• Reinforce your message
63
Actions to take after the operation debriefing
1. Conclude operation debriefing session by:
 Ensure security personnel signed the attendance register
(especially for the late comers)
 End session within stipulated time & dismiss security personnel
2. Follow up & brief those security personnel who did not attend
the debriefing session by:
 Communicate with them using other channels of communication,
e.g. via email, circular, telephone call & one-on-one, etc
 Make sure that they are thoroughly briefed according to the
 Request them to acknowledge their understanding of message
64
Follow-up Actions to take after
Event/Assignment
1. Follow through of non-compliance activities
2. Address tasks that failed to be executed in the
Operations Order
3. Investigate loss &/or damage items
4. Investigate complaint cases & follow through with
Complainant concerned
5. Notify relevant department or personnel of the above
6. Put up Debrief Report or After Action Review (AAR)
65
 The event has been held successfully without any major
incident except the following incidents:
 At about 0830 hours on the event day, there was a group of about
10 teenagers formed up outside the shopping centre. We have no
officer on site to manage them until the Shopping Centre Manager
informed us
 During the event proper at about 1155 hours, a young lady jumped
queue while the crowd was queuing up to go up the stage. SO B
did not notice it until someone complaint to him
 You are required to conduct a post-event operation

debriefing for your security officers on the same day at 2030
hours, half an hour after the shift.
 Explain how do you organize your team, prepare yourself for

the operation debriefing and conduct the operation debrief.
66
Q1. To assist you in putting up a detailed report to management,

what must you do?
 Collate and analyze all reports/feedback gathered from the
security personnel
67
Q2 Why is it important to conduct an operation debriefing
session?
 Officers know the right and wrong things that they have
done during the operation so that they can make
improvement for future operations
Q3 Why is it important to summarize and record salient issues and

key points?
 Help easy explanation to my officers
 Help writing the debrief report to management
68
Q4 During the debriefing session, you ask SO B to explain about
the queue jumper incident. SO B became defensive and started
arguing with you. How should you handle him?
 Using the principle of “praise in public and reprimand in
private” - get him to cool down and slowly explain his view
point. If he is in the wrong, reprimand him in private.
Q5 During the debriefing session, SO C highlighted that the

directional sign-posts are too small. What should you do?
 Reflect this observation in the Debrief Report
 Bring this matter up to the attention of the Property
Manager to make the sign-posts bigger for future events.
69
Q6 During the debriefing session, SO D kept asking irrelevant

issues. What should you do?
 Politely tell him to stick to the debriefing points and be
focus so as not to waste everybody’s time. Make sure that
he is not embarrassed in the process.
70
Reinstate Briefing Venue
71
4.1 Reinstate presentation equipment & accessories according to
organizational procedures, which include:
• Checking presentation & equipment are in good condition
• Returning them to original position or allocated storage area
4.2 Report any defects or faulty equipment according to

• Informing the appropriate person of the defective items
• Isolate the defective items at a designated place
4.3 Restore briefing venue to its original state, which may include:
• Keeping the place clean & tidy
• Clearing the waste appropriately
72
1. Organizational procedures relating to reinstating briefing
venue which include:
• Identifying, isolating & reporting defective items
• Reporting incomplete reinstatement of briefing venue
2. Storage areas for presentation equipment & accessories
3. Identifying defective items
4. Documenting procedures
73
Reinstate presentation equipment & accessories:
 Check presentation & equipment are in good condition
 Projector system with screen & pointer
 Rostrum, tables & chairs
 Whiteboard, flipchart stand
 Walkie-talkie sets
 Return them to
 original position or
 allocated storage area or
 the Department where equipment were T/loaned from
74
Report any defects or faulty equipment:
 Inform the appropriate person of the defective items
 Immediate Superior
 Department concerned
 Record in Occurrence Book & put up Incident Report
 Isolate the defective items at a designated place

 Do not mix with non-defective items
 Do not dispose off these items without authorization
75
Restore briefing venue to its original state:
 Rearrange the tables & chairs back to its original state
 Rearrange all equipment & accessories (within the
briefing venue) back to its original state
 Clean and tidy up the place
 Clear the wastes
 Switch off all powers and lightings
 Ensure all doors and windows are secured & lock-up the
briefing venue (if applicable)
 Reporting incomplete reinstatement of briefing venue to
person-in-charge of the briefing venue
76
 After the conduct of your operation debrief, all officers returned
the operation equipment to you as follows:
SO A returned the handheld metal detector
SO D returned the safety vest and traffic wand
All SOs returned their whistle
SO B and C reported that they have returned their equipment back to
Property Department
 Identify any missing or damaged equipment returned to you

and the follow-up actions to take
 Meeting Room 1 (MR1) that you have used for the operation
debrief will be used by Facility Manager (FM) the following day
@0900 hours. Explain what you should do to tidy up the MR1 so
that FM does not have a “shock” when he uses the MR1 the next
day morning.
77
Q1 How do you know the audio-visual system is faulty?

 No sound
 No image/picture
Q2 How do you know a walkie-talkie is damaged?

 Broken antennae
 Broken battery
 Missing knobs
 Physical damage on the body of the walkie-talkie
 No sound
78
Q3 Why is it important to reinstate the briefing venue back to its

original condition?
 For the convenience of subsequent users
 Up holding the good image of company & self
79

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SE-SO-302E-0

CONDUCT OPERATION BRIEFING

Your introduction should not take more than 2 minutes

Workforce Development Agency (WDA)

Operations Certificate in Security

Basic & advanced skills to enhance security officer’s work

Supervisory skills to manage & facilitate a team of security

Managerial Diploma in Security

Management skills to manage security

Elective Modules 2. Perform control centre activities

Element of Competence Role Play Oral

• Event management duty

Chevron or “V” Shape

Location Map Site Plan/Layout

• COMMAND & SIGNALS

Q & A. Summarizing and restating

Q & A. Summarizing & restating key points & issues

 Date now is Saturday, 11 Aug 08

 The Management of NTUC Shopping Centre is organizing an autograph

 The event will be held at the Podium on Level 1 on 18 Aug 08 between

 Presently, you and 5 Security Officers are deployed at the shopping

Q1 Where do you conduct your operation briefing?

Q2 Before the date of operation briefing, what must you do to

Q4 What are the key components inside an operations order?

2. Check to ensure that briefing venue is clean & neat

Q & A. Summarizing & restating key points & issues

• Specific questioning – which focus in on an idea leaving

• Overhead questioning – which are asked of the group

• Direct questioning – which are asked of selected

3. Supervise & monitor their preparations for the operations

 Work in the same group to fine-tune the Operations Order

 On the day of the operation briefing, how do you prepare

 You are required to conduct the operation briefing based

Q2 What are the principal considerations when putting up an

Q3 What does it mean by “Concept of Operations”? (2)

Q5 One of your 5 security officers did not attend your operation

3.2 Prepare for operation debriefing session according to

6. Too lengthy a communication session – difficult to

 You are required to conduct a post-event operation

 Explain how do you organize your team, prepare yourself for

Q1. To assist you in putting up a detailed report to management,

Q3 Why is it important to summarize and record salient issues and

Q5 During the debriefing session, SO C highlighted that the

Q6 During the debriefing session, SO D kept asking irrelevant

4.2 Report any defects or faulty equipment according to

 Isolate the defective items at a designated place

 Identify any missing or damaged equipment returned to you

Q1 How do you know the audio-visual system is faulty?

Q2 How do you know a walkie-talkie is damaged?

Q3 Why is it important to reinstate the briefing venue back to its

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