Success Indicator

Business and Management and Planning

Cluster FSRD-SAPPK-SBM
Business and Management
 Measuring Instrument of Business Success: FINANCE

1. Profit
2. Break Even Point
 Total cost = Total income
 Measuring Instrument of Business Success: FINANCE

3. Payback Period: the number of periods required for the capital

returns of its original investment

4. Profitability ratio
Example:
Return on Investment (ROI): the rate of return of net income to the
amount of investment. The bigger the better

Net Profit After Taxes

ROI=
Total Investment
 Measuring Instrument of Business Success: MARKETING

1. The market share: illustrates the company's strength in the market than
its competitors

Pasar Kendaraan Roda Dua di Indonesia pada awal 2013

Sumber: otomotifnet.com

31%
Honda
Kawasaki
Suzuki
61% TVS
0% 6% Yamaha
2%
 Measuring Instrument of Business Success: MARKETING

2. Customer Loyalty
Consumers always buy products / services produced by a company
 Measuring Instrument of Business Success: MARKETING

3. Market Development
The company's ability to sell goods to new markets (in contrast with
the initial market). Example: Samsung used to only sell electronic
equipment and now have successfully entered into the mobile phone
market
 Measuring Instrument of Business Success: OPERATIONS

1. Productivity
the ratio of output (goods / services) to inputs (resources)
2. Effectiveness
3. Efficiency
 Measuring Instrument of Business Success: : HRM
1. Motivation and employee satisfaction
2. Employee turnover
3. Employee skills
 Small vs Large business

Small medium Large

Finance Profit Profit
Break even point Profitability ratio
Break even point
Payback period
Marketing Sales Market share
Customer loyalty
Market Development
Operational Cheap production cost Efficiency
Productivity
Human resource Staff motivation Staff skills
management Staff skill Staff motivation
Turn over
Employee engagement
Staff satisfaction
Planning
 Success Indicator of Planning
1. Health & Environmental
Management
2. Support revenue / source of life
3. enforcement of regulations
4. Social harmony and people
participation
5. Information and knowledge
management
6. Capacity and coordination of the
government
7. The management of vital
infrastructure
8. Urban planning strategy
9. Economy sustainability
10. Accessibility

Sumber: City Resilience Framework, Arup

 1. Health & Environmental Management

• Main consideration:
Provision of good healthcare
facility and high quality of
environment.

• The facilities include waste

management, pollution
reduction, provision of
green open space, and
including the
implementation of 3R
principles (reduce, reuse,
recycle)
 2. Livelihood Support
• The town provides a source of income for the people either
directly, or through a multiplier effect.
• Example: In planning a city with industrial base, it needs to
be considered whether surrounding people are
accommodated as the workers of the industry; or by other
industries, such as: food, accommodation, services, etc.
 3. enforcement of regulations
• Cities have rules that
must be complied,
both by citizens and
visitors.
• Assertiveness in
urban regulations
guarantee the quality
of urban planning.
• Cities in developed
countries have clear
rules regarding where
to park e.g: Singapore
 4. Social harmony and participation
• Good city provide space for citizens to actively participate,
either directly or indirectly, example:
– Direct participation: mutual cooperation
– Indirect participation : while indirect participation is voting or
social media.
• Cities also maintain social harmony and avoid social conflict.
 5. Information and knowledge management
• Information and knowledge
management are both needed
in urban decision making.
• Much like public participation,
data collection required by the
city related to the histories, in
terms of social, economic,
development, disaster
management, physical
condition, etc.
• These data will be useful when
doing projections and planning
analysis.
6. Capacity and coordination of the government
• Skills (quality) of the element (the clerk) of government in
individuals, groups and inter-division coordination is very important,
e.g. how to respond to citizen requests quickly and accurately.
• Coordination is required when an inter-division needs to portray
their respective functions. Example : Cooperation between the
Department of Sanitary and the Department of Public Works in road
maintenance.
 7. The management of vital infrastructure
• In particular, vital
infrastructure need to be
considered in the planning.
For example, the location
and capacity of reservoirs
(water sources), hospital,
source of energy.
• Consider these vital
infrastructure, then the
security and distribution
should be considered
properly and put in priority
urban and regional
planning.
 8. Urban Planning and Strategy
• Consider the future (forecast & future) a city.
– Aspects of the future incorporate how the possible development
of technological aspects, cultural, economic, etc.
• Stated in the master plan or spatial planning (zoning or
patterns of the room).
– Medium to long term planning
 9. Economic sustainability
• Noting the driving sectors of
the economy (economic
driver) of a city. In Bandung,
the driving sectors are trade
and services.
• Trade has an important aspect
because many products from
area around Bandung (West
Java capital) which is
marketed in Bandung.
• In services, Bandung became a
tourist destination, especially
during the weekends.
 10. Accessibility
• Accessibility includes a lot of
things, especially how
affordability (access). This
mainly refers to movement
(transportation). Good city
needs to pay attention to
good accessibility planning.
• Accessibility of good city
becomes the basis of the
movement of people and
goods (logistics), and thus
improve services. It can be
enhanced with the provision
of mass public transport.