ORGANIZATIONAL

LEARNING AND
ORGANIZATIONAL MEMORY

SILVIANA IBAU
206030301111010
 Organizational Learning

• Organizational learning is an adaptive process with emphasis

on standard practical techniques to achieve organizational
goals
• Organizational learning can be considered as a dynamic
process to generate, acquire and collect knowledge in order
to develop the resources and the capacities which lead to
better organizational performance
 According to their ideas, the process of knowledge
domination (organizational learning) includes three
aspects:
• (a) knowledge acquisition (identifying and collecting useful
knowledge),
• (b) using the knowledge (practical application of knowledge),
and
• (c) knowledge transmission (distributing and disseminating
the knowledge throughout the organization)
Service quality management approaches in organizational
learning

The literature provides several approaches to quality management of the

organizational learning, the most notable intervention being represented, in our
opinion that there are nine cross-cutting dimensions of any organization or
training activities:
• Relevance
• Consistency
• Synergy
• Effectiveness
•Sustainability
•Impact
•Flexibility of training
Organizational learning absorption by
knowledge management
The fundamental notion of this concept
focuses on the fact that organizations
need to access their primary knowledge
to assimilate and utilize new
knowledge, that is, the accumulation of
common knowledge increases the
potential for further learning
 Organizational Memory
Organizational memory systems (OMS) are currently related to
the development of Intranets that will enable massive
information transfer within an organization. Representing
context is a crucial issue that facilitates appropriate
information retrieval and understanding.
 Organizational Learning and
Organizational Memory Models
A knowledge resource can therefore be
defined as valuable organizational knowledge
that has been packaged either as a discrete
digital unit of content or that can be
represented as one, by converting tacit into
explicit knowledge
THANK YOU