PMPG 5001

Project Scope & Quality

Management
Measuring & Managing Project Quality
Case Study – sample questions

In reviewing the Goff article….

1. What is Quality?

2. What are 3 problems with Project Quality?

2
Case Study – sample questions

In reviewing the Goff article….

3. What 2 aspects must any method to measure
project quality consider?

4. What is the Hawthorne effect?

3
Case Study – sample questions

In reviewing the Goff article….

5. What is the problem with process quality?

6. Comment on whether (or not) you believe that
reducing scope reduces quality.

4
Case Study – sample questions

In reviewing the Goff article….

7. Comment on whether (or not) the nature of the
project affects quality measurement difficulty.
8. What are some indicators one could use to
measure the perception of quality?

5
Case Study – sample questions

In reviewing the Goff article….

9. What are some indicators one could use to
measure the perception of quality?

10. How do reviews improve quality?

6
Case Study – sample questions

In reviewing the Goff article….

11. What are some characteristics of effective
reviews?

12. What is the 1:10:100 rule?

7
Case Study – sample questions

In reviewing the Goff article….

13. What are some pre-requisites of quality?

14. What are the differences between how effective

teams measure and manage project quality
and how ineffective teams do this?

8
Case Study – sample questions

In reviewing the Goff article….

15. How are citations handled in this article?