BAHASA

INGGRIS II
Lectured by:
Mrs. Nita Yuanita, S.Pd., M.Si.
Mr. H. Yun Surtiana, MA

13 TAKING
MESSAGERENCANA PROGRAM SEMESTER GENAP
Tahun Akademik 2020/ 2021
CONVERSATION
Nurse Caroline in Dr. Frank’s clinic is receiving phone call
from Nurse Jane
Carol : Good morning, Dr. Frank’s clinic, with Nurse Caroline,
can I help you?
Jane : Hello, I would like to have a quick word with Dr.
Frank, can I?
Carol : Of course you can, but if you don’t mind telling me
with whom I speak to?
Jane : This is Jane from Arneza hospital
Carol : Well nurse Jane, from what department are you?
Jane : I am from emergency department
Carol : Okay Nurse Jane, I ringer you to his room, but just in
case if you get cut off, his extension is 543
Jane : 543, okay, thanks
Then Nurse Caroline rings her to Dr. Frank’s room but nobody
answers the telephone
Carol : Hello nurse Jane, I just called Dr. Frank’s room but nobody
gets the telephone, maybe he is not in the office at the moment.
Would you like to leave a message?
Jane : Yes, please tell him that there is a patient with compound
fracture at tibia and fibula in this hospital
Carol : Okay, “there’s a patient with compound fracture at tibia
and fibula in Arneza hospital”
Jane : Yes you’re right
Carol : Okay I’ll try to call Dr. Frank and give the message to him
immediately.
Jane : By the way do you have the cellular phone number of Dr.
Frank?
Carol : I think so. Just a moment… here it is 232456
Jane : ‘232456’ okay, I will call him now but if you meet Dr.
Frank, please tell him to contact me at 981711
Carol : ‘981711’ okay Nurse Jane. I’ll give Dr. Frank the message
Shanti : Thank you. Good bye Carol : Good bye
Message Form
WHILE YOU WERE OUT
 
 

To : Dr. Frank Date : 19 November 2019

From : Ns. Jane ( Arneza Hospital) Time : at 2 pm
Phone : 981711
 

Message
There is a patient with compound fracture, please call her at Arneza
Hospital
 

Received by
 

Ns. Carol
 
USEFUL EXPRESSION
Greeting & Introducing
Receiver
• Good morning, St. Marry Hospital, can I help you?
• Good afternoon, Dr. Wilson’s clinic, may I help you?
• This is operating theatre, with Susan, is there something I can do for you?
Caller
• Hello, this is St. Marry Hospital?
• Hello, this is 4301789?
• Hi Alan, this is Shinta, how are you?
When you want to talk or speak with someone
Caller
• Hello, I would like to talk to Dr. Abraham, may I?
• Hi, I am going to speak to nurse Shinta, can I?
• I’d like to speak to Dr. Gill, please!
• Hello this is Dan North from Pediatric; I’d like to have a word with Dr. Betty
if it is possible
• Can you transfer me to Dr. Wilson’s room, please?
• Could you ringer me to nurse Hanna?
When the person you want to talk with is not in the office
Receiver
 Oh, I am sorry, Dr. Wilson is not in the office right now and would you
leave a message for him, please?
 I’m sorry Dr. Gill is in the meeting at the moment, would you like to call
him back few minutes, please?
 Well, Nurse Hanna is examining a patient now, I’ll tell her to call you back
soon
 I’m sorry Mr. Black just went out ten minutes ago
 I’m afraid he can’t talk to you because he is operating a patient at the
moment
 Well, Nurse Shinta has already gone, it’s better for you to call her again
tomorrow

When you want to transfer the caller

Receiver
 Okay Mr. Tony, I will transfer your telephone to his extension, but just in
case you get cut off, his extension is 344
 Well Mr. Black I ringer you to his extension now
 Well Mr. Brian, his extension is 345; I’ll try to connect you there.
HOW WE ASK SOMEONE TO GIVE A MESSAGE
TO SOMEONE ELSE
 Messages with statements:
e.g. The patient will be sent tonight
Requests:
> Please tell Dr. Wilson, (that) the patient will be sent tonight
> Would you tell him…………………..
> Could you tell her …………………..

 Messages with imperatives:

e.g. Call me this afternoon
Requests:
> Please ask him to call me this afternoon
> Would you ask him to …………………..
> Could you ask her to …………………..
EXERCISE
Make a request sentence to the others to deliver the message
below!

1. Give the injection of Pethidine 10 mg to Mr. Black (Nurse Nana)

…………………………………………………………………………
………………..
2. The patient’s condition is getting better (Patient’s Family)

…………………………………………………………………………
………………..
3. Call Dr. Andrew to come tomorrow morning (Nurse Dena)

…………………………………………………………………………
 END SECTIO
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