Answer the following question.

1. What do you say when you pick the hand set up ?

2. What is your question to leave the message ?
3. What do you say when you want to know the speaker ?
4. What do you say when you want to call someone ?

Useful Expressions

Receiver
 Good morning, St Marry Hospital, can I help you ?
 Good afternoon, Dr. Wilson clinic, may I help you ?
 This is Operating theater , with Susan, what can i do for you ?
 Dr. Ann’s speaking !

Caller
 Hello, is this St. Marry Hospital ?
 Hello, is this 4305227?
 Hi ! Alan, this is Shinta, how are you ?

When you want to talk or speak with someone, you can use these expressions.
Can I speak to
….. Caller
 Hello, May I talk with dr. Abraham, please ?
 Hi ! I am going to speak to nurse Shinta, can I ?
 I‘d like to speak with dr. Dill, please ?
 Could you give me a quick word with nurse Rosa, please ?
 Hello, this is Dan North from Pediatric, I’d like a word with dr. Betty if it
is possible ?
 Can you transfer me to dr. Wilson’s room, please ?
 Could you ringer me to nurse Sue, please ?

When the caller wants to know who the speaker is, you can use these expressions.

 Who is speaking ?
 May i know who’s speaking
 With whom i speak to ?

Responds
 This is ardi’s speaking
 Ardi’s speaking
 Speaking

When you want to transfer the caller, you can use these expressions. Hallo …!

 Okay Mr. Tony, I will transfer your telephone to his extension but just in case
you get cut off, his extension is 344.

 Well Mr. Black, I ringer you to his extension now.

 Well Mr. Brian, his extension is 345, I’ll try to connect you there.
When the person who want to talk with is not in the office, you can use these expressions.

Receiver

 Oh, I am sorry, dr. Wilson is not in the office rightnow

 I’m sorry, dr. Dill is in the meeting at the moment, would you like to call him back in few
minutes, please ?

 Well, nurse Hanna is examining a patient now, I’ll tell her to call you back soon.

 I’m sorry, Mr. Black just went out ten minutes ago.
 I’m afraid he can’t talk to you because he is operating a patient
at the moment.
 Well, nurse Shinta has already leaved, it’s better for
you to call her again tomorrow.
 I’m sorry, nobody gets the telephone
 I’m sorry, no one answer your telephone.

When you ask the caller to leave a message, you can use these expressions.

 Would you like to leave a message for Dr. Andrew, please ?

 Well Mr. John, May I have your message for nurse Rose, please ?

 Could you give me your message for her, please ?

 Can you tell me your message for him?
 What is your message for dr. Smith ?
 Could you leave your message for him, please ?

1 Conversation
A nurse calls Dr. Smith in ICU to inform him that a patient waiting him in Emergency Room.
NurseA : Hello, Good morning, is this ICU ?
Nurse J : Yes, that’s right, May I help you ?
Nurse A : Yes, can I speak to Dr. Smith, please ?
NurseJ : Ooh.. I’m sorry, he is examining a patient, now.
Nurse A : I see…
Nurse J : But may I know with whom I speak to ?
Nurse A : This is nurse Anne from emergency department.
Nurse J : Well, nurse Anne, would you like to leave
 a message for him?
Nurse A : Yes, I think so, please tell him that there is
a patient with fracture wait him in Emergency Room
Nurse J : Okay “ there is a patient with fracture wait him in Emergency room“. Hello ...
Nurse A : That’s right, excuse me, may I know who is speaking ?
Nurse J : Ooh, this is nurse Jane
Nurse A : Thanks a lot, nurse Jane.
Nurse J : No problem. I will give your message to him soon

Answer the following questions based on the conversation above.

1. Who was the caller ?

2. To whom the caller wanted to speak ?
3. Where did the caller work ?
4. Who was the receiver ?
5. Where did the receiver work ?
6. What was the doctor doing when the caller called him ?
7. What was the message for the doctor ?
8. Where did the doctor work ?

Work in pair
Choose one of the topics below then make a short conversation about situation below and practice it with your
partner.

A. You are a nurse who works in Cardiology clinic. You get telephone from dr. Andrew who wants to
speak with Dr. Tony but dr. Tony is in the meeting at the time. Then he leaves the message for dr.
Andrew.

B. You want to speak with your friend at home to borrow the nursing concept book and his / her brother
picks up the telephone then you leave a message for your friend to bring his / her nursing concept book
tomorrow.

C. A doctor wants to talk to Dr. Rose and you will transfer his phone to her.
 2 Translation
Please translate the following words into good English.

1. Hallo, bisa saya bicara dengan dr. bram ?

______________________________________________________________________
2. Selamat pagi, dengan ruangan bedah, ada yang bisa saya Bantu ?
______________________________________________________________________
3. Dengan siapa saya bicara ?
_______________________________________________________________________
4. Tolong sambungkan telepon saya dengan dr. Smith.
_______________________________________________________________________
5. Baik pak, saya akan sambungkan telepon anda ke ruangan Dr. Smith.
_______________________________________________________________________
6. Maaf pak, Dr. John tidak ada di kantor saa tini.
_______________________________________________________________________
7. Maaf dengan siapa anda ingin bicara ?.
________________________________________________________________________
8. Hallo ….. apakah ini suster Rose ?.
________________________________________________________________________
9. Maaf bu, suster Rose sedang memgukur tekanan darah seorang pasien.
_________________________________________________________________________
10. Boleh saya dapatkan pesan anda untuk Dr. Andrew.
_________________________________________________________________________
11. Tolong beritahukan ke Dr. Smith bahwa ada rapat jam 1.
_________________________________________________________________________
12. Baik saya akan menghubungi Dr. Alice jam 3 sore ini.
__________________________________________________________________________
13. Boleh saya bicara dengan suster Tince ?
________________________________________________________________________
14. Jadwal Dr. Smith adalah hari Rabu jam 3 sore.
_________________________________________________________________________
15. Tolong sampaikan ke Dr. Tony untuk menghubungi saya segera.
_________________________________________________________________________

3 Listening : Listening to telephone messages

1. Listen to people make an appointment with the doctor,

DOCTOR’S APPOINTMENT

Clinic Name : ____________________________________

Day : ____________________________________
Time :____________________________________
Name : ____________________________________

DOCTOR’S APPOINTMENT

Clinic Name : ____________________________________

Day : ____________________________________
Time : ____________________________________
Name : ____________________________________
2. Listen to telephone messages.
WHILE YOU WERE OUT
Clinic : _________________________________
To : _________________________________
From : ________________________________
City : _________________________________
Phone : ________________ ext : ____________
MESSAGE
______________________________________________
______________________________________________
______________________________________________
___
WHILE YOU WERE OUT
Clinic : _________________________________
To : _________________________________
From : ________________________________
City : _________________________________
Phone : ________________ ext : ____________
MESSAGE
______________________________________________
______________________________________________
______________________________________________
___