HOSSANA POLYTECHNIQUE

COLLEGE
Value Chain for Vehicle Service
 Automobiles
1. INTRODUCTION
need maintenance from time to time. Therefore, Like
humans are required to maintain hygiene, similarly automobiles
also need to be kept clean.
 To use vehicle for the purpose that we want, the vehicle must be
serviced based on service time.

Importance of vehicle maintenance and servicing:- -

 To keep the vehicle in good running condition
 To keep the operation cost less
 To provide safety on vehicle operation
 2. GENERAL OBJECTIVE
 to develop a competitive and well-organized value chain for
vehicle service


2.1. SPECIFIC OBJECTIVES

-to identify viable technologies to bring a sustainable
development in all enterprises over the country.
-Identify a number of technologies by comparing the AS IS to
benchmark for vehicle service
Identify technologies gaps for 100% technology copying and
project based training purposes
 A 3.value chain
CATEGORIES isCHAIN
OF VALUE developed
in a simple manner (value chain
developed at product/services level).
 For the purpose of this manual we select simple value chain
development techniques that prepared at sub sector

sector subsector service

Economy & vehicle service

road transport
infrastructure or maintenance
 4. SELECTION OF VALUE CHAIN
No Sector Subsector Value chain Rating rank Remar
title out of k
5%

1 Economic and Road transport Vehicle service 4.9 1  

infrastructure

2 Economic and Road transport Vehicle 3.1 3  

infrastructure assembly

3 Economic and Road transport Vehicle 3.2 2  

infrastructure manufature

4 Economic and Road transport Vehicle design 2.7 4  

infrastructure
5.1. Planning and Preparation
5. Data Collection

After the selection of the value chain to develop, the following are
taking into consideration in planning and preparation stage;
-Background
-Survey Area:-The survey areas mainly focused at Hadiyya zone in
Hossana city were selected
 SMES or Garage engaged in vehicle service
 Vehicle owners and drivers

Survey Period
The survey was conducted during the period of November 15-
16/2012 E.C
 Gathering Tool Development
 In able to collect all the information needed for value
chain development, a set of gathering tools must be
developed.
Such as :-
 Interviews
 Observations
 Mapping Value Chain Activities

 Mapping a chain means creating a visual representation or a flow

diagram of the connections between activities in value chains

 Ithelps to illustrate and understand the process by which a

service goes through several stages until it reaches the final
customer
.
.
.
.
 Value Analysis
 Itis analyzing value of each activities and how it is undertaken in
existing situation (AS IS) with respect benchmark
.
.
 Technology Identification and Categorization

 Technology identification is the process of identifying

technologies from the benchmark
 Categorization of technology:

The process of segregating identified technologies according to

four categories of technologies namely:
o Techno ware
o Human ware,
o Info ware and
o Orga ware
.

 The following is the actual four categories of technologies

identified in vehicle service value chain analysis.
..
.

.
 …
 The illustration below represents the vehicle service within
Economic and infrastructure sector and the linkages to the other
sector like the industry development sector, trade, and social
sector.
 the techno wares identified will be fabricated by metal engineering
sector
 the vehicle service or product will be exchanged or sold by trade
sector
 the end user of product or service is social sector and so on.
…

THANK YOU!!!!!