PRESENTATION

TOPIC:

EFFECTIVE LISTENING
AND ITS BARRIERS
PRESENTORS:

• ARISHA AZIZ (IC-020)

• WARDHA HAMID (IC-056)
• FOUZIA FAROOQUI (IC-
058)
• HAFSA IMTIAZ (IC-017)
• MALEHA SALIM (IC-067)
WHAT IS LISTENING?
• Listening is psychological process which involves analyzing
the sounds, organizing them into recognizable
patterns, interpreting the patterns and understanding the
message by inferring the meaning

LISTENING HEARING
• Focused • Accidental
• Intentional • Effortless
• Ability
• Conscious • Passive
• Active
• Listening is the most important component of communication.
• 45% listening
• 9% writing
• 16% reading
• 30% speaking

• Listening is a Golden key that opens the human

relationship.
• It helps to understand other side of the story.
PROCESS OF LISTENING

STEPS OF LISTENING PROCESS

 STAGES :
 RECEIVING: It refers to the response caused by sound waves stimulating
the sensory receptors of the ear.
 DECODING: It is the stage where you interpret the speaker’s message.
 REMEMBERING: It is the stage at which we not only receive and interpret speaker’s
message but also remember it.
 EVALUATING: It is the stage at which we judge messages in some way.
 RESPONDING: The receiver complete the process through verbal or non verbal
feedback.
IMPORTANCE OF EFFECTIVE
LISTENING

• To Gain Information: • Listening Can Reduce Conflicts:

 IMPORTANCE OF EFFECTIVE
LISTENING

• Motivating Employees • Developing And Building Trust:

Through Listening:
BARRIERS OF LISTENING
ENVIRONMENTAL
BARRIER

CULTURAL BARRIERS
PSYCHOLOGICAL
BARRIER OF BARRIER
LISTENING

PERCEPTUAL
BARRIER
BARRIERS OF LISTENING
• Environmental Barriers • Cultural Barriers
BARRIERS OF LISTENING
• Perceptual Barriers • Psychological Barriers
LISTENING MISTAKES

• INTERRUPTION

• COMPLETING SENTENCES

• TOPPING THE STORY

• DOMINATING CONVERSATIONS
TIPS TO IMPROVE LISTENING
• Face The Speaker • Maintain Eye-contact

• Reduce External Distractions • Provide Feedback

TIPS TO IMPROVE LISTENING
• Avoid Internal Distractions • Be Non-judgmental

• Engage Yourself
Thank you