LISTENING SKILLS AND SPEAKING SKILLS

UNIT 1
TOPICS TO BE COVERED
• Types of Listening Skills
• Process of Listening
• Importance of Listening
• Principles and Barriers of Listening- Essential of Good Listening
• Communication/Speaking skills- Tips, Speech Drills, Pronunciation and Accent, Stress and
Intonation, Body Language During Skills
 INTRODUCTION TO LISTENING
• Oral communication is the most commonest mode of communication. It is one
of the most important basic skills needed by managers.
• Oral communication requires the twin skills of listening and speaking.
• While speaking skill gets some attention in the course of formal education;
listening skill is not taught formally.
• Speaker and listener influence each other continually during conversation and
dialogue and both need to be able to speak with clarity and listen with
intelligent attention.
Adults spend an average of 70% of their time engaged in some sort of communication. Of
this, research shows that an average of 45% is spent listening compared to 30% speaking,
16% reading and 9% writing. (Adler, R. et al. 2001). That is, by any standards, a lot of time
listening. It is worthwhile, therefore, taking a bit of extra time to ensure that you listen
effectively.
 Definitions of listening
• Listening is “The cognitive process that involves hearing, understanding,
integrating and responding” -Serad
• Listening is the process of “The hearing, determining meaning, critical analysis
and appreciation of a spoken message.” -Gross
• Listening is “The process of receiving, attending to and assigning meaning to a
aural stimuli” -Wolvin and Coakley
 So what really is listening ?

• Cognitive Process
• Involves Attending and assigning meaning to aural stimuli
• An active process
• Not synonymous with hearing
• High degree of correspondence between sender and listener
 Why is listening important in Business
Communication?

• Most Important Activity

• Vital Role in Career Success
• Misunderstandings rule than exceptions because of poor listening
• Building Trust
• Listening and Learning
 COGNITIVE PROCESS OF LISTENING
EXPOSURE NOISE NEGATIVE EMOTION POSITIVE MOTIVATION

SENSING

INTERPRETING M
E
M
EVALUATING O
R
RESPONDING Y
 TYPES OF LISTENING
• PRETENDING LISTENING
• SELECTIVE LISTENING
• ATTENTIVE LISTENING
• EMPATHETIC LISTENING
• LISTENING FOR MUTUAL CREATIVITY
• INTUITIVE LISTENING
• ETHICAL LISTENING
 BARRIERS TO EFFECTIVE LISTENING
• HEARING PROBLEMS
• RAPID THOUGHTS
• OVERLOAD OF MESSAGE
• EGOTISM
• PERCEPTIONS
• FAULTY ASSUMPTIONS
• CULTURAL DIFFERENCES
• LACK OF TRAINING
HOW TO MAKE LISTENTING EFFECTIVE ?
HOW TO MAKE LISTENTING EFFECTIVE ?
 SPEAKING SKILLS

• Speaking skills are defined as the skills which allow us to communicate

effectively.
• They give us the ability to convey information verbally and in a way that the
listener can understand.
• There are significant differences between language of oral communication and
the language of written communication.
 Important Aspects of Speaking skills
• PRONUNCIATION
• WORD LINKING
• STRESS
• MESSAGES IN THE VOICE
• TONE
• INTONATION
• ACCENT
• RATE OF SPEECH
• VOLUME
• PITCH
• PAUSES
• ARTICULATION
THANK YOU FOR
LISTENING!