LISTENING

Listening is a process of receiving,

interpreting and reacting to
message from the speaker.

No communication process is
complete without listening.
 Listening Vs Hearing
• Listening is voluntary. • Hearing is involuntary.
• It requires conscious • It happens
efforts. automatically
• It is an active process • It is a passive process.
• It is a two way • It is a one way process
interactive process
between speaker and
listener.
 Why should we listen?
Business and management people spend 45%
of their time listening. ( Husband and
Cooper,1993)
 Management Guru, Tom Peters says that
listening is an essential management and
leadership skill.
 Types of listening
• Appreciative Listening
• Empathetic listening
• Comprehensive listening
• Critical Listening
 Barriers to Listening
Physical barriers- Psychological barriers-
•Noise •Emotional disturbance
•Physical discomfort •Anxiety
•Physical distractions •Over arousal of emotions
•Distance

Linguistic barriers- Cultural Barriers-

• Improper message coding • Cultural Differences

• Ambiguous language • Different Values
• Jargon • Different social norms