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  • The Communication Process: Sender Encodes Message for Receiver

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    rhythm1234
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    The document describes the basic communication process from sender to receiver and discusses various factors that affect communication effectiveness. It involves encoding a message, transmitting it through a channel, and the receiver decoding the message. Top-down communication involves passing tasks down a management hierarchy while effective communication relies on willingness to share and avoiding insecurity. Other topics covered include communication skills, cognitive filters, stereotypes, situational factors, information processing, principles of giving and receiving feedback, and listening models.

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    Original Title

    Communication Barriers[1]

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    The document describes the basic communication process from sender to receiver and discusses various factors that affect communication effectiveness. It involves encoding a message, transmitting it through a channel, and the receiver decoding the message. Top-down communication involves passing tasks down a management hierarchy while effective communication relies on willingness to share and avoiding insecurity. Other topics covered include communication skills, cognitive filters, stereotypes, situational factors, information processing, principles of giving and receiving feedback, and listening models.

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    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
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    11 views14 pages

    The Communication Process: Sender Encodes Message for Receiver

    Uploaded by

    rhythm1234
    The document describes the basic communication process from sender to receiver and discusses various factors that affect communication effectiveness. It involves encoding a message, transmitting it through a channel, and the receiver decoding the message. Top-down communication involves passing tasks down a management hierarchy while effective communication relies on willingness to share and avoiding insecurity. Other topics covered include communication skills, cognitive filters, stereotypes, situational factors, information processing, principles of giving and receiving feedback, and listening models.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
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    of 14

    THE COMMUNICATION PROCESS

    SEND RECEIVE

    Sender Encodes Message Channel Message Decodes Receiver

    Decodes Message Channel Message Encodes


    Top Down Communication

    • The process by which authority and tasks


    are passed down hierarchy.
    • The ultimate responsibility of tasks remains
    with the manager and requires monitoring.
    • The responsibility to complete the task is
    given to a subordinate.
    Effective Communication
    • Effective communication depends on
    values like willingness to share
    • Insecurity & threat are some of the reasons
    why people communicate poorly
    • Communication skill and requires practice
    Communication skills
    • Job Knowledge
    • Distribution of Power & culture
    • Understanding People
    • Motivational skills
    • Mentoring & counseling
    • Listening & feedback skills
    • Self Awareness
    MIND: A COGNITIVE FILTER
    • BELIEFS- Assumptions about God, life, &
    existence.
    • ATTITUDES- Cognitive ,emotional &
    judgmental predisposition towards object,
    people & events.
    • VALUES - practiced actions-goals &
    means
    STEREOTYPES
    • Descriptive assumptions about groups from
    gender, class ,race, & nation
    • Unchanging assumptions across time spans
    • Ignoring individual differences
    • Creates false predisposition to act
    • Proved incorrect by research
    STIUATIONAL FACTORS

    • Status
    • age
    • event
    • emotions
    • organizational climate
    SEMANTIC FACTORS

    • DENOTATIONS

    • CONNOTATION

    • EUPHEMISM

    • LANGUAGE
    INFORMATION PROCESSING

    • ABSTRACTING: focus on some and omit


    other facts.
    • GENERALIZATION:Extrapolation
    • INFERENCE: conclusions drawn from
    logic.
    • BYPASSING:not understanding jargon.
    EFFECTIVE FEEDBACK PRINCIPLES

    GIVING FEEDBACK

    FOR MAXIMUM IMPACT:

    1. THE RECEIVER SHOULD “HEAR” THE MESSAGE.

    2. MESSAGE SHOULD BE “WITH REAL FEELING”.

    3. THERE SHOULD BE “TRUST” BETWEEN THE GIVER


    AND THE RECEIVER.
    EFFECTIVE FEEDBACK PRINCIPLES

    GIVING FEEDBACK- contd.

    4. MIRRORS THE BEHAVIOR OF THE RECEIVER.

    5. FEEDBACK SHOULD NOT BE JUDGEMENTAL.

    6. SPECIFIC RATHER THAN GENERAL.

    7. TIMELY – GIVEN AT A TIME WHEN THE RECEIVER


    CAN RECEIVE IT.
    EFFECTIVE FEEDBACK PRINCIPLES
    RECEIVING FEEDBACK

    1. LISTEN TO THE GIVER WITH AN OPEN MIND

    2. “HEAR” THE MESSAGE RATHER THAN TO REACT.

    3. FEEDBACK MIRRORS THE PERCEPTIONS OF THE


    GIVER.

    4. FEEDBACK SHOULD BE VALIDATED.


    PERFORMANCE- LISTENING
    THE ABILITY TO HEAR / REMEMBER /
    UNDERSTAND WORDS AND FEELINGS

     BE PREPARED TO LISTEN
     ASK QUESTIONS
     PARAPHRASE
     LISTEN WITHOUT BEING DEFENSIVE
     EYE CONTACT
    LISTENING ENCOURAGES, PROVIDES
    INFORMATION, FACILITATES RESOLUTION
    AND DEEPENS RAPPORT
    ‘LISTEN’ MODEL

    L Let client feel your interest


    I Inquire with questions
    S Stay on target
    T Test your understanding
    E Evaluate the message
    N Neutralize your feelings

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