ORGANIZATIONAL BEHAVIOR

Facilitator : Kamran Azeem

Group No. 2

Name:
 Umair Siddiqui 14848
 S. Mazhar Ali 14849
 Syed Nouman 14850
 Waqar Ahmad 14851
 Zaka Khan 14858
We have established the business of Super Mart in the Name of

“ Family Super Mart “

 Q3: SET & DESCRIBE HOW MANAGEMENT ROLES WILL
BE EXECUTED IN YOUR BUSINESS.

In our super store business we have set and assigned the management role to
mentioned below department.
 INFORMATIONAL ROLE : Informational role is assigned to HOD of Sales & Marketing
Department
 Interpersonal Role : Is assigned to HOD “Administrative Department” as per our strategy
 DESCISION MAKING ROLE: This role will be mutually played by all managers of all
departments according to natures of this role.
 Q4: DEVELOP A PLAN HOW DIFFERENT TYPES OF
MANAGEMENT SKILLS WILL BE EXPLORED IN BUSINESS.

In our business “Management Skills” are explored as explain below

TEHCNICAL SKILLS:
According to nature of mentioned skills below persons are playing these roles.
 Floor manager
 Floor staff.
 Billing and cashier staff
 Purchase staff
Human Skills
In our business managers of all departments are well playing this skills.
Conceptual Skills:
In our business all departments HODs and CEO are showing this skill according to condition and requirement.
Q5 DEVELOP A PLAN TO ORGANIZE THE
BUSINESS.

Organizing Our Business

 Arrangement of Place.
 Staff hiring
 Inventory/Goods purchasing.
 Creating the departments.
 Creating groups of different peoples and assigning them Jobs according to
their skills.
 Finally launch the business.
 Q6: SET CONTROLLING TOOLS TO MAKE
YOUR BUSINESS SUSTAINABLE

 Monitoring of staff performance by applying effective KPI’s(TAT

(Turnaround Time), Customer Dealing etc.)
 Monitoring of all operational aspects of the
business through effective administration.
 Q7 WOULD YOU PREFER WORKPLACE
DIVERSITY.

We have work force diversity in our business. Two examples are mentioned
below.
 As per our training, Females are essential for looking after the cosmetics and
other ladies garments department.
 As per our training, rotation of staff from different departments to increase
creativity for example our staff from electronic appliances area, can also
manage the load and duties of groceries and stationaries area.
Q8 IDENTIFY , WHAT TYPE OF A ABILITIES IS
REQUIRED IN BUSINESS & WHY.
 Business approach.
 Profit increasing approach.
 Having positive and motivational behavior with staff.
 Q9 HOW YOUR ORGANIZATION WILL
IMPLEMENT MASLOW’S THEORY OF
MOTIVATION IN BUSINESS ? ELABORATE
ADVANTAGES & DISADVANTAGES.

 PHYSICAL NEED:
Career starting with proper basic facilities.
 
 SAFETY NEED:
Job security with good environment, medical facilities.

 SOCIAL NEED:
Provide them an identity, on which basis they get reputable position in the society.

 ESTEEM NEED:
Giving them rewards and values, like “employee of the month” and introduce them on different events/occasions
like seminars, conferences and corporate trainings, to present your organization or company.
ADVANTAGES OF MASLOW’S THEORY OF
MOTIVATION IN BUSINESS.

 Covers all the career levels of the employee

 Basic facilities are encourages your employee.
 Promotion and high rewards.
 Satisfaction and happiness of employees.
DISADVANTAGES OF MASLOW’S THEORY OF
MOTIVATION IN BUSINESS.

 Without basic needs and facilities, you can not assure prolong stay of
employee in the organization.
 Unsatisfied and unstable environment of organization can not sustained the
man power in organization.
 MCGREGOR’S THEORY X & Y

Both Theories have been implemented on our business as different nature of job
is involve in running the business of Super Mart.
Theory X will be essential to be regularized to get task done on given time by the
lower level staff , whereas Theory Y will also play a important role in running the
operations of the business smoothly.
 THEORY X

Advantages Disadvantages
Strict attitude with lower staff is pre-requisite to control Less interest and disappointment can be raise into the
and make them dutiful. staff.

Direct floor staff to observe extra work out of their It may lead to frustration as there is doubt in staff
domain so that operation can run in smooth way and regarding there job descriptions.
sudden hurdles and task can deal perfectly.

Staff Work will be closely monitored on the floor This may increase frustration in the mind on floor staff
 THEORY Y
Advantages
Floor manager allowed to generate new ideas and
implement them without approval of Higher
management.
Its leads to team work and creates good working
environment in the Super Mart.
Disadvantages
As Change in Operations may effect the smooth working
of Super Mart
Creating friendly environment might lead to informal
working during working hours.
 JOB CHARACTERISTIC MODEL

The Job Role We Have Selected is of “Floor Manager”as Floor

Manager will play the most important role in Our Super Mart business

Skill Variety
High Demand Low Demand
Manage Categorized Display. Maintain Floor Hygiene.

Customer Service. Checking Of Price Tags.

 Task Identity
High Demand Low Demand
Staff Management Manage sales promotion activities

Floor Inventory Management Monitor security issues of floors

Task significance
High Demand Low Demand
Floors patrolling to refill the shelf of Staff will update manager on time
quickly sold items regarding these items.

Keep synchronization with store team for Concern floor staff will send inventory
items supply at floor. items as per manager instructions.
 Autonomy
High Demand
Implementing FIFO method to product
sale according to product life cycle
Feedback
High Demand
Resolving customer issues and queries.
Categorizing of Products as per there
sales to report to the high management.
Low Demand
Staff is strictly bound to follow the FIFO
method instructed by floor manager.
Low Demand
Maintain the record of customers
feedback accordingly.
Communication with the vendors
regarding product related issue.
 TECHNIQUES OF JOB
REDESIGNING

Under Specialization:
Work Simplification:
Work Simplification Model will be implemented on Billing Department
by separating specialized items billing i.e. Cosmetics , Scents , Garments.
Re-Engineering :
This Model will be implemented through installation of Bar-Code
Scanners at different places to ease the work of floor Staff
TECHNIQUES OF JOB REDESIGNING

Over Specialization :
Job Rotation :
Rotation of staff on periodic basis as per SOPs to enhance the skills.
Job Enlargement :
Store Manager is also responsible for cross checking of placement of products on
the floor displays.
Job Enrichment :
Floor Manager is authorize to rotate staff , create new ideas for effective working
REWARDS TO MOTIVATE EMPLOYEES
FINANCIAL REWARDS

Merit-Based Pay :
Increments on the basis of performance of employees during the year to motivate
the employees.

Bonuses:
As per SOPs two bonuses have been paid during the year on special occasions
like Ramdan & Eid-Ul-Azha
 
REWARDS TO MOTIVATE EMPLOYEES NON-FINANCIAL
REWARDS

 Better Job Title :

Early Promotions based on there performance which have been monitor through
implementation of effective Controls.

 Job Recognition :
Certificates and awards being presented to top-performers such as Employee Of
the Month
GROUPS:

 According to nature of our business different groups being formed

in a formal way according to there departments which will increase
the effectiveness and efficiency.

TEAMS:
 According to our business nature Matrix Team will be made to
increase effectiveness and efficiency as Store team is also
responsible to report to Floor Manager in line with Store Manager
LEADERSHIP

 We will follow the Democratic Style of leadership so creativity may increase

and there is a two way communication which helps in increasing the business
and developing a market position.
 Fourth Constraint of OHIO STATE STUDIES will be followed as for us
balance in work and social life is important and as our employees are our
Assets.