Conflict Management

Group 1
Leaders: Members:
Princess Cusi Ma. Lucille Aguila
Mikaela Banzuela
Marianne Lacanilao
Jeremiah Bautista
Charlene Lacorte
Arvin Jay Mantuano
Ma. Valerie Manalo
What is Conflict?
• a struggle or contest between people with
opposing needs, ideas, beliefs, values, or goals

• might escalate and lead to nonproductive

results, or can be beneficially resolved and
lead to quality final products
What is Conflict Management?
• the principle that all conflicts cannot necessarily be
resolved, but learning how to manage conflicts can
decrease the odds of nonproductive escalation

• involves acquiring skills related to conflict

resolution, self-awareness about conflict modes,
conflict communication skills, and establishing a
structure for management of conflict in your
environment
CONFLICT MODES
Competing
• High assertiveness and low cooperation
• Appropriate when:
1. Quick action needs to be taken
2. Unpopular decisions need to be made
3. Vital issues must be handled
4. Protecting self-interests
Avoiding
• Low assertiveness and low cooperation
• Appropriate when:
1. You have issues of low importance
2. To reduce tension
3. To buy some time
4. You are in a position of lower power
Accomodating
• Low assertiveness and high cooperation
• Appropriate when:
1. Show reasonableness
2. Develop performance
3. Create good will
4. Keep peace
Compromising
• Moderate assertiveness and moderate
cooperation
• Appropriate when:
1. Dealing with issues of moderate importance
2. You have equal power status
3. You have a strong commitment for resolution
• Used as a temporary solution when there are
time constraints
Collaborating
• High assertiveness and high cooperation
• Appropriate when:
1. Conflict warrants time and energy
2. Conflict is important to compromise
3. Merging perspectives
4. Gaining commitment
5. Improving relationship
6. Learning
COMMON CAUSES OF
CONFLICT
• scarcity of resources (finance, equipment, facilities, etc)

• different attitudes, values or perceptions

• disagreements about needs, goals, priorities and interests

• poor communication

• poor or inadequate organizational structure

• lack of teamwork

• lack of clarity in roles and responsibilities

CONFLICT
RESOLUTIONS
Collective Bargaining
• It is necessary to have agreed mechanisms in
place for groups of people who may be
antagonistic (e.g. management and workers)
to collectively discuss and resolve issues.

• representatives of each group come together

with a mandate to work out a solution
collectively
Conciliation
• "the act of procuring good will or inducing a
friendly feeling“

• groups who are in conflict and who have failed

to reach agreement, can come together once
again to attempt to settle their differences
Negotiation
• the process where mandated representatives of
groups in a conflict situation meet together in
order to resolve their differences and to reach
agreement

• designed to reconcile differences and to reach

agreements by consensus

• often involves compromise

Mediation
• when negotiations fail, parties often call in an
independent mediator—advises both or all
groups, acts as intermediary and suggests
possible solutions

• mediators act only in an advisory capacity - they

have no decision-making powers and cannot
impose a settlement on the conflicting parties
Arbitration
• the appointment of an independent person to act as a
judge in a dispute, to decide on the terms of a
settlement

• differs from mediation and negotiation in that it does

not promote the continuation of collective bargaining

• the arbitrator listens to and investigates the demands

and counter-demands and takes over the role of
decision-maker
San Vicente Catholic School
History
The Most Reverend Bishop Baumgartner, OFM
Cap., founded San Vicente School in 1955. The
school was named after the Patron Saint of the
Barrigada Parish, San Vicente Ferrer.

Four pioneers were instrumental in the

development of San Vicente School into a
center for academic achievement and high
moral and Christian values. These four pioneers
were Father Zoilo Camacho, Sister Naomi Curtin,
Sister Mary Frances Therese Gibson, and Miss Veronica
Duenas who taught seventh and eight grades respectively.
The School is located in the heart of the village of Barrigada. The land
for the School was donated by the late Maria Camacho and Jose
Crisostomo. Over the years, through the dedication and devotion of
the School Sisters of Norte Dame and the community of Barrigada, the
School has excelled in providing quality Catholic education and
cultivating well-rounded students.

In 1999, the Western Association of Schools and Colleges granted San

Vicente School a six-year accreditation until June 2005. Additionally,
San Vicente School continues to improve the school facilities with new
class rooms and a new cafeteria further exemplifying San Vicente
School’s commitment to quality education.
Mission Statement
The mission of San Vicente School is to proclaim
the gospel, develop a faith community, and
educate for service to humanity by integrating the
Catholic faith with the learning process.

San Vicente School fulfills the mission by striving for

excellence in education, developing character,
values and traditions, promoting discipline and
living daily the Catholic faith.
These educational opportunities are extended
to children of various racial, cultural, religious
and socio-economic backgrounds.

The mission is achieved through the

collaborative efforts of the Archdiocese of
Agana, San Vicente/San Roke Catholic Church
and the community. We do so in the name of
Jesus Christ our Lord.
Philosophy
We the San Vicente School believe that students best develop their
individuality and Christian ideals within a developing faith community.

In accordance with this belief, parents are acknowledged as the

primary educators of their children and thus parents’ continuous
participation in students’ growth and development is to be reinforced
within the home as well as at school

We believe parental involvement with students within the school is

essential to the actualization of our ideals. To achieve this cooperative
endeavor, the school community shall establish a climate of trust, in
which all can experience mutual respect, reverence for each person
and cooperation.
In view of holistic education, we feel it important to create an
atmosphere of warmth wherein the students sense one’s acceptance,
engage in learning as a pleasant experience and achieve success
through development of one’s personal endowments. We believe that
flexibility in the curriculum allows the teacher to adapt to the needs of
each students.

Thus, San Vicente School graduates will meet the challenges of a

multicultural, and rapidly changing society, serving as inspirational
models imbued with Christian values. A well-nurtured self
development will serve as a foundation to enable students to continue
their education and respond in service to local as well as global needs
in the future.

Finally, it is in Christ Jesus, that we find our sense of direction to carry

our mission to each even as He did.
Goal
The goals of San Vicente School is to support the
Archdiocesan goals for all Catholic schools. This
year, San Vicente will focus on the goal of
providing a community of love and
understanding where students and families can
reach their holistic potential.
Organizational Chart
Archbishop of
Agana
College of Archdiocesan Board
Consultors of Education
Vicar General
Finance Council
Superintendent of Catholic
Schools
Council of Catholic School
Administrators
Academy
Academy of
of Our
Our Lady
Lady of
of Guam
Guam
Fr. Duenas Memorial School (Archdiocesan/Consultative
(Archdiocesan/Consultative Board)
Board)
(Archdiocesan/Consultative Board)
Our
Our Lady
Lady of
of Mount
Mount Carmel
Carmel
Bishop Baumgartner Memorial School (Parochial/Consultative
(Parochial/Consultative Board)
Board)
(Archdiocesan/Consultative Council)
Santa
Santa Barbara
Barbara School
School
St. Anthony School (Parochial)
(Parochial)
(Parochial)

St. Francis School San

San Vicente
Vicente School
School
(Parochial) (Parochial)
(Parochial)
 Resources
• http://www.foundationcoalition.org/publication
s/brochures/conflict.pdf
• http://www.etu.org.za/toolbox/docs/building/c
onflict.html
• http://www.humansolutions.org.uk/conflict-1.ht
ml
• http://managementhelp.org/intrpsnl/basics.htm
• http://i-leadonline.com/documents/sampleTKI.
pdf
• Sr. Joseph Anne Quinene, SSND
San Vicente Catholic School Principal