Chapter 2

Collaboration and Teamwork

Part-II
RECAP
Examples of
MIS reports
Example: Sales Report
What Common processes
are Involved in payroll ?
 Class Work [No Marks]
• Case : Rabatt operates deep-discount stores offering housewares, cleaning supplies, clothing,
health and beauty aids, and packaged food throughout Germany, with most items selling for
1 euro. Its business model calls for keeping costs as low as possible. The company has no
automated method for keeping track of inventory at each store. Managers know
approximately how many cases of a particular product the store is supposed to receive when
a delivery truck arrives, but the stores lack technology for scanning the cases or verifying
the item count inside the cases. Merchandise losses from theft or other mishaps have been
rising and now represent over 3 percent of total sales. What decisions have to be made
before investing in an information system solution?

• Hints : What kind of TPS system the Store needs to scan the products when a delivery truck
arrives ?
• Don’t just say a TPS/MIS is Required, You will no marks for
that. You need to mention what kind of TPS/MIS is
required ?
 Business wisdom
• Customers Don’t care about your technology.
• They are trying to solve
Problem Need
Accounting Entertainment
Word processing Communication
 Building a collaborative culture
and business processes

“Command
and control” • No value placed on teamwork or lower-level
participation in decisions
organization
s

Collaborative • Senior managers rely on teams of employees

• Policies, products, designs, processes, systems
business rely on teams
culture • Managers purpose is to build teams

9
Virtual meeting systems

Virtual meeting systems : CISCO

telepresence

Virtual meeting
systems : Medical Use
Best for small and
medium size firms
The Time/Space Collaboration Tool
Matrix

Important
For MCQ

13
The Information Systems Department

• Formal organizational unit responsible for

information technology services
• Often headed by chief information officer (CIO)
• Other senior positions include chief security officer
(CSO), chief knowledge officer (CKO), chief privacy
officer (CPO)
• Programmers
• Systems analysts
• Information systems managers

14
 Customers & Control
• End users
• Representatives of other departments for whom
applications are developed
• Increasing role in system design, development
• IT Governance:
• Strategies and policies for using IT in the organization
• Decision rights
• Accountability
• Organization of information systems function
• Centralized, decentralized, etc.

15
 Sample MCQ

• Assume a Digital Marketing firm has hired you. Your job is

make a global expansion plan for them. How would you
propose a technology to store and clients’ continually
updated branding guides, which includes multiple image files
and text documents to all of the firm’s branches, What system
will best serve their needs ?
– A CRM
– An Extranet with KMS capabilities
– An Intranet with KMS capabilities
– A TPS with KMS
 Sample MCQ

• An example of collaboration tool that supports collocated,

asynchronous collaboration is
– Wall display
– Team Room
• The CPO is responsible for ?
• _________ systems are designed to help firm manage their
relationships with their customers.
– MIS
– CRM
 Sample MCQ

• You manage a IT department of a small startup E-advertiser. Your

job is set up an inexpensive system that allows customer to see real
life statistics such as views and clicks through about their current
banner ads. Which type of system will most efficiently provide a
solution ?
– A EXTRANET
– A CRM
– A INTRANET