This document provides information on making appointments and reservations by phone, including vocabulary, telephone etiquette, and common expressions. It defines the terms "reservation" and "appointment" and gives examples of formal vs informal appointments. It lists polite behaviors for phone calls and provides sample dialog for making an appointment, responding to a call, clarifying misunderstandings, and booking reservations.
This document provides information on making appointments and reservations by phone, including vocabulary, telephone etiquette, and common expressions. It defines the terms "reservation" and "appointment" and gives examples of formal vs informal appointments. It lists polite behaviors for phone calls and provides sample dialog for making an appointment, responding to a call, clarifying misunderstandings, and booking reservations.
This document provides information on making appointments and reservations by phone, including vocabulary, telephone etiquette, and common expressions. It defines the terms "reservation" and "appointment" and gives examples of formal vs informal appointments. It lists polite behaviors for phone calls and provides sample dialog for making an appointment, responding to a call, clarifying misunderstandings, and booking reservations.
Making an appoinment and reservation by call Vocabulary Examples: reservation appointment
an arrangement that you make an arrangement to meet
with a restaurant, hotel or travel someone at a particular time and agent so they hold a table, place room or seat for use at a certain Formal appointment: business time in the future setting Informal appointment: appointment with a doctor Telephone Etiquette Examples: 1. Say hello and let the caller 3. Speak in a polite tone. know the speaker or the phone owner. 4. If it’s your first call, introduce 2. Don’t let the caller wait long. yourself and tell the receiver If the receiver is unavailable, how you got the number offer to leave a message.
5. Bid farewell before hanging
up the phone Expressions Examples: Making a Call Responding to a Call
• Hello. May I speak to…. • Speaking. Who is this?
• Good morning. Is this…? • (Name of receiver). Who is • Good morning. (Name) calling please? speaking. May I speak to…? • Good morning. This is…. • Would you hold the line a moment, please? Expressions Examples: When You Can’t Hear When You Don’t Understand
• Sorry? • I’m sorry. I don’t understand.
• Pardon? • Sorry, but I still don’t • I can’t hear you. understand. • Please speak up. • Please speak slower. • You’re speaking too quickly. Expressions Examples: Making an Appointment Making a Reservation
• Hello, I’d like to make an • Good afternoon. I’d like to
appointment with an make a reservation for accountant. tonight, please. • Good morning. I’d like to see • Can I book a table for two for the dentist. lunch on Friday? • Do you have rooms for a family of four for tomorrow night, please