Media Pembelajaran

PATHWAY TO
ENGLISH
Kelompok Peminatan

Untuk SMA/MA Kelas XI

Chapter 6

Hold on A Moment,
Please?
Vocabulary
reservation
an arrangement that you make
with a restaurant, hotel or travel
agent so they hold a table,
room or seat for use at a certain
time in the future
Examples:
appointment
an arrangement to meet
someone at a particular time and
place
Formal appointment: business
setting
Informal appointment:
appointment with a doctor
 Telephone Etiquette
Examples:
1. Say hello and let the caller 4. Speak in a polite tone.
know the speaker or the
phone owner.
5. If it’s your first call, introduce
2. Don’t let the caller wait long. yourself and tell the receiver
If the receiver is unavailable, how you got the number
offer to leave a message.

3. As a caller, the who you are 6. Bid farewell before hanging

and with whom you want to up the phone
speak.
Expressions
Making a Call
• Hello. May I speak to….
• Good morning. Is this…?
• Good morning. (Name)
speaking. May I speak to…?
Examples:
Responding to a Call
• Speaking. Who is this?
• (Name of receiver). Who is
calling please?
• Good morning. This is….
• Would you hold the line a
moment, please?
Expressions
Examples:
When You Can’t Hear When You Don’t Understand

• Sorry? • I’m sorry. I don’t understand.

• Pardon? • Sorry, but I still don’t
• I can’t hear you. understand.
• Please speak up. • Please speak slower.
• You’re speaking too quickly.
Expressions
Examples:
Making an Appointment Making a Reservation

• Hello, I’d like to make an • Good afternoon. I’d like to

appointment with an make a reservation for
accountant. tonight, please.
• Good morning. I’d like to see • Can I book a table for two for
the dentist. lunch on Friday?
• Do you have rooms for a
family of four for tomorrow
night, please