MOVING TO THE CLOUD ► SESSION #5554

A CHANGE MANAGEMENT APPROACH 23rd October 2019

EMEA ALLIANCE 22-23 OCTOBER 2019
PRESENTERS
Dawn McKenzie
Senior Higher Education Consultant
C H A N G E M A N A G E ME N T, P R O J E C T MA N A G E M E N T, A C A D E M I C M A N A G E ME N T

A Senior Consultant with 14 years’ experience working in Higher Education and 10 years working with HE systems
implementation, support, development and change management. Implemented and developed Oracle PeopleSoft Campus
Solutions 9.0/2 with universities across the UK, including four Russell Group institutions. Currently working with University of
Edinburgh on the implementation of Oracle Cloud Fusion.

Clients Systems Skills Education

• U of Edinburgh • PeopleSoft Campus Solutions • Change Management • University of Glasgow -
• U of Nottingham • Oracle Fusion Cloud • Project Management Education – PhD
• U of Strathclyde • Business Analysis • Glasgow Caledonian University
• U of Manchester • Testing – Information and Administrative
• U of Glasgow • Training Management - MSc
• University of Glasgow –
Hispanic Studies – MA (Hons)
• Prince2 Practitioner
• Six Sigma (Green Belt)

EMEA ALLIANCE 22-23 OCTOBER 2019

ABOUT INOAPPS
Oracle Platinum Partner London Industry Focus on E&C and O&G
Aberdeen
Edinburgh
Derby
2016 Oracle Specialized
Houston Expertise in Hosting,
Partner of the Year SaaS Cloud
Managed & Cloud Services
Transformation – Global
Kuala Lumpur
Singapore Internally Operating Oracle
2018 Cloud First
ERP / HCM / EPM / Sales
Partner of the year
And Marketing Cloud

25+ customers in the

300+ Staff Globally
Cloud and counting

Innovative Products Division Established On / Offshore

Delivering extensions to Global delivery model
Oracle Cloud

Oracle’s Managed Service

Provider Program
Oracle Specialized
Indigo Tide LINLITHGOW
2008 EDINBURGH 2012 BGF Investment
M A L AY S I A 2015 SINGAPORE 2017 Partner of the Year
for Database as a Service

1000 employees
2022 worldwide

Crocus 2016 Oracle 2018 Oracle Cloud

2006 Andy Bird
starts Inoapps 2010 Teamsolve
DERBY
2014 Consulting
USA
2016 Specialized Partner
of the Year: SaaS
2018 First Partner of the
Year
Cloud Transformation –
Global
FOUNDED GLOBAL INDUSTRY EXPERIENCED
30+
2006
EXTENSIONS SALES
OPERATIONS
SUPPORT ORACLE CLOUD
OFFICES PROJECTS

NA, EMEA & PRODUCTS PRESALES, 350+

APAC FOR ORACLE INSIDE SALES STAFF
CLOUD & CAMPAIGNS

ABOUT INOAPPS
EMEA ALLIANCE 22-23 OCTOBER 2019
 AGENDA
►Organisational benefits of the cloud
►Considerations for transitioning to cloud
►Change management considerations
►Business as usual and support structures
►Change management activities
THE SHARED RESPONSIBILITY
MODEL
INFRASTRUCTURE AS A SERVICE
LAYER PLATFORM AS A SERVICE (PaaS) SOFTWARE AS A SERVICE (SaaS)
(IaaS)
Data Customer responsibility Customer responsibility Customer responsibility

Application Customer responsibility Customer responsibility Cloud provider responsibility

Operating System Customer responsibility Cloud provider responsibility Cloud provider responsibility

Virtualisation Cloud provider responsibility Cloud provider responsibility Cloud provider responsibility

Servers Cloud provider responsibility Cloud provider responsibility Cloud provider responsibility

Storage Cloud provider responsibility Cloud provider responsibility Cloud provider responsibility

Network Cloud provider responsibility Cloud provider responsibility Cloud provider responsibility

Physical Cloud provider responsibility Cloud provider responsibility Cloud provider responsibility
ORGANISATIONAL BENEFITS OF
THE CLOUD

1 2 3 4
Reduced Costs Operational Improved Better Usability
Enhancements Performance
ORGANISATIONAL BENEFITS OF
THE CLOUD

1 2 3 4
Streamlined systems Standardised Encourages Enables
processes knowledge-sharing collaboration
CONSIDERATIONS FOR
TRANSITIONING TO CLOUD

1 2 3 4
Data Processes Interfaces Systems
 CHANGE MANAGEMENT
CONSIDERATIONS
Loosely vs Tightly Coupled Systems (Burke, 2014)
► Highdegree of diversification in product, process or policy vs centralised control
and shared values
 CHANGE MANAGEMENT
CONSIDERATIONS
Theories of Action (Argyris and Schön, 1978)
► Espoused theory vs Theory-in-use - the difference between what organisations say
they do and what they do in practice.
 CHANGE MANAGEMENT
CONSIDERATIONS
► Process redesign
► Develop expert knowledge
► Recognise and address behaviours
► Encourage organisational learning
BUSINESS AS USUAL AND
SUPPORT STRUCTURES

1 2 3 4
Build awareness Create vision Develop skills Set up support
structures
 CHANGE MANAGEMENT
ACTIVITIES
► Select change model
► Develop maps
► Consult and inform
► Promote feedback and engagement processes
► Build communities of inquiry
► Assess organisational readiness
FURTHER INFORMATION
►ContactDawn McKenzie –
dawn.mckenzie@inoapps.com