Communicatio

n
Jamaica T.
Let us have a
Make Up
Story.
I will start telling a story, then I
will ask someone to continue
the story.
What is the difference between
language and communication?
“ ✓ Communication is defined
as the process of passing
information and
understanding from one
person to another. It is
essentially a bridge of
meaning between people.
 Communication may also be

“ intentional or unintentional, may

involve conventional or
unconventional signals, may take
linguistic or non-linguistic forms,
and may occur through spoken or
other modes of communication. 
 Medium of Communication

✓ is a channel or system of
communication—it is how
information (the message) is
transmitted between a speaker or
writer (the sender) and an audience
(the receiver).
 Aspects of
Communication
✓ Speaking
- In this aspect of communication,
the speaker uses words to present
the information in a way that is
clearly understood by the
audience/receiver.
 Aspects of
Communication
Listening
-The receiver of the message
acknowledges and comprehends
what is being communicated by the
speaker.
 Aspects of
Communication
Watching / Viewing
- The speaker becomes aware of the
non-verbal and physical aspects of
the listener and the listener
recognizes verbal and non-verbal
actions of the speaker.
 Aspects of
Communication
Reacting
- This applies to both the speaker
and listener where both adapts and
gives feedback to the verbal and
non-verbal actions to achieve
successful communication.
 Process
of
Communication
 Types of
Communication
Barriers
 Physical Barriers

✓ refer to the physical layout

(separate work areas, closed
office doors) as well as the
perceived territories within space.
 Emotional Barriers

✓ Result from emotions such as mistrust

and fear.
✓ For example, if a person fears their
manager, they are much more likely to
interpret communications with the
manager in a negative and close-
minded way.
 Language Barriers

✓ Refer to how a person speaks

both verbally and non-verbally.
✓ Examples of language barriers
include using jargon, unfamiliar
expressions and abbreviations. 
What is the importance of
communication?
“
✓ We use communication every day in
nearly every environment, including in
the workplace. Whether you give a
slight nod in agreement or present
information to a large group,
communication is absolutely necessary
when building relationships, sharing
ideas, delegating responsibilities,
managing a team and much more.
“
✓ Learning and developing good
communication skills can help you
succeed in your career, make you a
competitive job candidate and build
your network. While it takes time and
practice, communication and
interpersonal skills are certainly able to
be both increased and refined.
 Tips for
Effective
Communication
Become an engaged listener

When communicating with

others, we often focus on what we
should say. However, effective
communication is less about talking
and more about listening. Listening
well means not just understanding
the words or the information being
communicated, but also
understanding the emotions the
speaker is trying to convey.
 Pay attention to non-verbal
signals
The way you look, listen, move,
and react to another person tells
them more about how you’re
feeling than words alone ever can.
Non-verbal communication, or body
language, includes facial
expressions, body movement and
gestures, eye contact, posture, the
tone of your voice, and even your
muscle tension and breathing.
 Assert yourself
Direct, assertive expression makes for
clear communication and can help boost
your self-esteem and decision-making
skills. Being assertive means expressing
your thoughts, feelings, and needs in an
open and honest way while standing up
for yourself and respecting others. It does
NOT mean being hostile, aggressive, or
demanding.
 Assert yourself
Effective communication is always
about understanding the other person,
not about winning an argument or forcing
your opinions on others.
Any question?