INTRODUCTION

 Pakistan International Airline (PIA) is the national flag carrier of Pakistan.

PIA is the national airline and the main cargo service around the world.
 Pakistan International Airlines Corporation (PIA) was founded by the
Government of Pakistan on 11th March 1955, when PIA took over Orient
Airways.
 Nationalized on 10th January 1955, Pakistan International Airways
 Shares Distribution (2020):
• 84% Government
• 16% Private
 Employees over 13,000 people (2019)
 HISTORY
 Among leading Airlines in 60s & 70s.
 Helped establish over 50 airlines.
• Qatar Airway
• Singapore Airlines
• Emirates
 Vision
 PIA’s vision is to be a world class airline exceeding customer
expectations through dedicated employees, committed to
excellence.
 Mission
 Employee’s terms will contribute towards making PIA a global
airline of choice.
 Offering quality customer services and innovative products
 Participating in global alliance
 Using state of the art technologies
 Insuring cost effective majors in procurement and operations
 Slogan
“Great people to fly with”
 Organization Hierarchy
B o a r d o f D i r e c t o r s

C h a i r m a n / C E O

H u m a n R e s o u r c e s C o r p o r a t e P l a n n i n g

F l i g h t O p e r a t i o n s M a r k e t i n g

A i r p o r t S e r v i c e s F i n a n c e

F l i g h t S e r v i c e s F i n a n c i a l m o n i t o r i n g a n d
A p p r a i s a l

W o r k S t o r e P u r c h a s e s

I n f o r m a t i o n T e c h n o l o g y E n g i n e e r i n g
President & CEO
 Fleet Size

Aircraft In service Orders

Airbus A320-200 12 1

ATR 42-500 3 —

ATR 72-500 4 —

Boeing 777-200ER 6 —

Boeing 777-200LR 2 —

Boeing 777-300ER 4 —

Total 31 1
Q1 : How do you manage your HR department?
What HR Planning process you develop to achieve
your goals?

 10 HR managers at each city including Lahore, Quetta, Karachi, Peshawar and

Islamabad.
 Some of the functions are being centralized and only upper management is
responsible for the operations of that particular functions.
 To achieve their goals, PIA HR department follows proper planning processes.
 As PIA is very vast organization working in HR and different departments, it is
very complicated to comprehend the complete HR planning process in one
interview.
Q2 : Describe the process you go through to ensure hiring
employees?
 The function of hiring/recruitment is actually to fulfill the man power
requirement of PIA organization.
 The HR department first determines the vacancies which need to be filled up by
internal promotions.
 If there is no availability of employees for the vacancy then the external
recruitment process is followed.
 The external recruitment is to encourage external hiring PIA publicize the
vacancy on the leading newspapers other than this the vacancy post is also
publicized on PIA website.
 Internal recruitment is done by advertising the rank of any current employee by
ascertaining its capacities, for this the HR managers assisted by performance
appraisals of the employees which has a record of their performances. The
succession planning is done accordingly.
 Q3 : What is your process of employee selection?
 For the competent hiring PIA selection varies from one department to another
department which means each department has different selection procedures and
methods.
 The selection of airhostess has the procedure that includes grooming test, height test
and the medical test.
 The selection process of cockpit crew has the procedure of conducting tests. PIA takes
the simulation tests as well. The tests are generally taken before an interview. There
are two methods used by PIA for all types including written tests and interviews.
 These selection process involves the following 7 steps:
1. Application Form
2. Interview
3. Physical Test
4. Grooming Test
5. General Knowledge Test
6. Orientation
7. Socialization
 Q4 : What system do you typically use to build training
programs for employees?

 Training and development programs

 PIA Training Center
 Manual and equipment based training
 Examination unit of PTC
 Foreign training programs
Q5 :What type of benefits you give to your employees to keep
them engaged and motivated and compensation packages you
have built?

 Social security
 Mobile/telephone ceiling (postpaid numbers)
 Car / fuel allowance
 Books and magazines
 Entertainments
 Overtime
Extra Benefits
 Air ticketing
 Free medical
 Loan benefits
 Retirement benefits and Hajj package
 Q6.Do you think there is a link between company culture and
performance? Why and why not?

 There is an inherent link between corporate culture and performance.

 And if there is no link exists between corporate culture and performance then the
company might face strong challenges and eventually the performance of the
company will go down.

Q7. What steps do you take to make sure that different

departments are measuring employee performance?

 performance appraisals
 grading system
Q8 : If an employee is underperforming how you would
handle that situation?

 Conduct training and development tests.

 Provide feedback on their performance.
 ensure to congratulate and reward the employee for their improvements to
motivate them.