Manajemen Mutu Pendidikan

Dalam Langkah Menghadapi

Tantangan Global
HELLO!
Anita Winandari (S812102001)
Dini Wahyu Mulyasari (S812102002)

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 IF THERE IS A BETTER WAY TO

“
DO IT........ FIND IT

-Thomas Edison

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 Basic concept!
The basic idea behind quality science is that quality control can be
designed every procedure, every action, every step of every process that
occurs in an organization
REASON AND
GOAL

Reason
Goal Identify processes are not working
Assuring a much better well and look for better process
result each time
If a system is not producing the
result that we prefer.
Whats wrong?
▫ The procceses we are using aren’t
working well
▫ We have chosen the wrong processes
 Variabel penting dalam manajemen mutu

7. Mempertahankan
5. Peran pelanggan kualitas pelayanan
3. Pengaturan keuangan
1. Keberagaman 👪

2. Tantangan 4. Benchmarking 6. Kepuasan Pelanggan

 👪
Keberagaman

In education, there is variation among, school,

textbooks, equipment, and physical fasilities. People of
course, they differ in their interests, in the ways they
learn best, in their ability to grasp abstraction
 Jenis Keberagaraman

Some variation Variation that

exists simply Special Causes exists because the
Random because things system causes it to
differ naturally exist
 Tantangan!

MINDSET!
Many educators and eduaction leaders regard
any idea or concept coming out of the
industrial sector as f0reign. They feel can’t
apply new method
 Keuangan

Much of cost caused by poor quality

in some aspect of the education
enterprise
 Benchmarking

Bussines are constantly and systematically

measuring their performance agaisnt that of the
other similar organizations.
Education or school could well addopt the
benchmarking technique as a key element of their
quality improvment effort
STEPS TO
BENCHMARKING!
Peran Pelanggan

Gaya baru dalam belajar

Learning means that the person can access
exacly the information, help, or resources
needed quickly and easily possible.
 Gaya belajar baru mendorong pelayan pendidikan untuk:

VIRTUAL VIRTUAL
SCHOOL PRODUCT
Kepuasan Pelanggan

The State in which customers needs,

wants, and expectations throughout the
service life are exceeded, resulting in
repeat services and loyality and positive
word
 Ketika Pelayanan kurang memuaskan bagi
pelanggan, What should we do?

Customer driven quality PLANNING FOR CORRECTIVE

means that we take ACTION!
extreme care to TAKE A POSITIVE ACTION TO
understand the need EDUCATED THE CUSTOMERS ABOUT
want and expectation THE SERVICE.
 Mempertahankan Kualitas Pelayanan

To do any of there things requires specialized

skills and in most cases outside expertise.
 Langkah-langkah dalam mempertahankan kualitas pelayanan

FIRST SECOND thrid

Mendelegasikan kualitas di Membuat visi yang diterima oleh Membentuk komite kualitas
semua tingkatan seluruh kalangan dan ditulis oleh
komite yang mewakili semua minat
dalam pendidikan

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 QUALITY SCIENCE TOOLS

Quality science provides the set of relieble and

proven methodes for achieving excellence in
organization. therefor, it is an important, the
previous vital part in any improvement to the
education enterprise.
 There are seven tools that can be used to improve quality

These seven tools are basic to quality science.

By using these seven basic tools, people can
successfully establish quality improvement
processes in an educational system.
THE FIRST TOOL ▫ One of the easiest ways to determine
CAUSE AND
EFFECT the sources of variation is the cause and
DIAGRAMS effect diagram. Cause and effect
diagrams ( also known as fishbone
diagram because they resemble the
skeleton of a fish )

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 ▫ These data are usually displayed in
THE SECOND reports with rows, and columns of
TOOLS number.
CONTROL
CHARTS ▫ Similar charts could be used to show
frequency of discipline referrals,
classroom interruptions, scores on
classroom tests or standardized tests, or
any other type of information that can
be tracked and plotted over time.
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THE THIRD ▫ Histogram,can be quantifying some
TOOL
HISTOGRAMS aspect of our process, we can then
make management decisions based of
facts, not opinions.

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THE FOURTH ▫ A check sheet is a simple data recording from
TOOL CHECK that has been specially designed to enable the
SHEETS user to readily interpret results from the form it
self. Instead of just recording observations as
numbers and writing them as numbers in a
column, the check sheet allows the observers to
see what is happening in the process as they
observe it.

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THE FIFTH TOOL ▫ The pareto chart is a way of categorizing and
PARETO CHARTS prioritizing problems. Data can be collected on
student absences, staff time usage, student time
on task, school building vandalism, number of
assignments that have to be redone, parent
inquiries or complaints, number of errors or
any other problem associated with learning or
school.

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THE SIXTH TOOL ▫ Scatter diagrams or scatter diagrams or
SCATTER
DIAGRAMS also called scatter diagrams are a
picture that shows the possible
relationship (correlation) between pairs
of two kinds of variables and shows the
closeness of the relationship between
the two variables.

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THE SEVENTH ▫ Flowchart (English: flowchart) A flow
TOOL:
FLOWCHARTS chart, or flow chart, is a type of
diagram that represents an algorithm,
work or process flow, which displays
the steps in the form of graphic
symbols, and their sequence is
connected by arrows.

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 ▫ These seven tools are basic to

“ establishing a quality science

process in education.

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TERIMAKASIH
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This means that you can:

● Resize them without losing quality.
● Change line color, width and style.

Isn’t that nice? :)

Examples:
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 � Now you can use any emoji as an icon!
And of course it resizes without losing quality and you can change the color.

�
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