SNHU Pet Supply Company

Management Plan
Ryan Early
Team Management

“Team management is the ability of an individual or an organization

to administer and coordinate a group of individuals to perform a
task. Team management involves teamwork, communication,
objective setting and performance appraisals.”(Time management,
2021)

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Leadership and Management Styles

• Charismatic Leadership
“A leader’s emotional expressiveness, interpersonal communication style, or cues to shape,
inspire, and captivate others based on their personal identification with the leader.”(Module
Three, 2021)

• Democratic/ Participative Leadership

“Encourages the participation of followers in decision making and encourages leaders to
work with followers to determine what actions an organization should take.” (Module Three,
2021)

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Team Culture

My strengths as a leader:
• Openness
curious, original, intellectual, creative

• Conscientiousness
organized, achievement-oriented, dependable

• Extraversion
outgoing, talkative, sociable

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Decision-Making Models

• Rational Decision-Making Model

• In the past employees with no management experience were promoted
based on time with the company.
• Management candidates will be evaluated based on qualifications.
• Employee’s time with the company will only be considered when
candidates have similar qualifications.
• Less chance of perceived favoritism.

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Emotional Intelligence

• Daniel Goleman describes four areas of emotional intelligence:

• Self-awareness
• Self-regulation
• Social skills
• Empathy
Considerations for improving our emotional intelligence:
• Ask for feedback
• Practicing mindfulness
• Stop and think before you react
• Practicing perspective-taking
• Implementing active listening

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 Communication and Collaboration

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Forms and Functions

• Currently Divisional Organization

• Optimal Structure

• Institute bi-weekly meetings with teams to create collaboration

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Current Communication Practices

• Strengths
• Familiarity with a wide selection of different communication tools.
• Using in-person meetings.

• Weaknesses
• Employees and managers do not receive information in a timely or
consistent manner.
• Information is passed through the “grapevine.”
• Communication method not consistent across all teams.

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Improving Communication Practices
“50% to 90% of a manager’s time is spent communicating, and communicative ability is related
to a manager’s performance.”(Schnake et al., 1990)

Steps to improve Communication:

• Standardize which program will be used for all departments to communicate
with each other.
• Followers will be notified by their managers of important company news within
48 hours.

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SNHU Pet Supply Mission Statement, Culture, and Goals

Mission Statement – defines a company’s reason for being in business.

Organizational Culture – “a system of shared assumptions, values, and

beliefs that indicate what is appropriate and inappropriate behavior within a
given organization.”(Kerr, 2005)

Goals – what we hope to achieve.

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References

• Team Management. (2021, April 17). In Wikipedia.

https://en.wikipedia.org/wiki/Team_management#:~:text=Team%20management%20is %20the
%20ability,objective%20setting%20and%20performance%20appraisals.&text=T hey
%20communicate%20and%20all%20strive%20to%20accomplish%20a%20specific %20goal.
• Goleman, D. (1998). Working with emotional intelligence. New York:
Bantam.
• Schnake, M. E., Dumler, M. P., Cochran, D. S., & Barnett, T. R. (1990).
Effects of differences in subordinate perceptions of superiors’
communication practices. Journal of Business Communication, 27, 37–
50.
• Kerr, J., & Slocum, J. W., Jr. (2005). Managing corporate culture through
reward systems. Academy of Management Executive, 19, 130–138.

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