•Haripriya Munagala

•Anu Mathew HCIN 545  Project 2  

•Jo Tzu Liu
Group C
 Operational Dashboard 

Strategic Dashboard

Table Stakeholders
Providers/Doctors
IT
Management/Administration

Content  Hypothesis

Summary

Reference
Operational Dashboard 
Operational Dashboard  
• Purpose

Access and understand data

 Predict trends
 Prioritize 
 Performance reviews 
Operational Dashboard
Operational Dashboard KPI 

Patient by Division​

Average nurse patient ratio​

Average waiting time by division​

Occupancy​
 Patient satisfaction​

Operational Cancelled/ missed appointments​

Dashboard
KPI​ Lab test turnaround​

Average waiting times

Strategic Dashboard 
Strategic Dashboard  
Procedures and Surgeries                             
Health education 
Financial  aspects                                
Care quality
Emergency  services                            
Patient privacy    
Communications
Strategic Dashboard  - KPI

PROCEDURES– WAITING HEALTH EDUCATION – FINANCIAL ASPECTS – CARE  QUALITY– FOLLOW- EMERGENCY SERVICES –
TIME FOR PATIENT & INFORMATIVE WORKSHOPS INSURANCE CLAIMS & UP SERVICES, HOSPITAL STAY TIME SPENT& COUNT OF
RESOURCE MANAGEMENT AND COMMUNITY HEALTH CHARGES FOR TREATMENT EXPERIENCE  PATIENT LEFT 

PATIENT DATA  -  PHI COMMUNICATIONS –

SECURITY AND INTERNAL
PRODUCTIVITY OF STAFF  COMMUNICATIONS WITH
PATIENTS AND OVERALL
REPUTATION OF THE
ORAGNAIZATION
 Strategic
Dashboard -
Example 1
 Strategic
Dashboard -
Example 2
Stakeholder 
 Stakeholders
Providers/Doctors
• Decrease workload
• Increase efficacy
• Improve patient communication
 Stakeholders (cont'd)
IT Department
• Manage information and logistics
• Provide guidance on the dashboard
• Ensure infromation quality
 Stakeholders (cont'd)
Management/Administration
• Monitor their daily progress to
achieve systemwide goal
• Distribute resources evenly 
• Measure specific teams and individuals'
performance
 Hypothesis
Why their team’s solutions have not been implemented
in the real world?​

Hypothesis 1
 Jumping into the data before identifying goals

Hypothesis 2 
 Lack of communication with stakeholders during
development
 Summary

• EMR dashboards bring scattered data together, which saves the practice time
of EMR and money. It also helps improve quality score and serves as an early
warning system.

• KPIs give dashboard projects purposes and directions. The key of using
dashboards is to focus on performance indicators that are specific, attainable,
and trackable for the hospital. 
Reference
• 25 Healthcare Metrics & KPIs To Begin Tracking Today, Retrieved from,  
https://www.clearpointstrategy.com/25-healthcare-metrics-kpis/
• Image 1 Adopted from : Healthcare Dashboard With Customer Satisfaction And Patient
Metrics, Retrieved from 
• https://www.slideteam.net/healthcare-dashboard-with-customer-satisfaction-and-patient-
metrics.html
• Image 2 adopted from -HEALTHCARE DASHBOARD EXAMPLES, Retrieved from  
https://www.datapine.com/dashboard-examples-and-templates/healthcare
• Horne , J. (2018) Why Dashboard Initiatives Fail. Technology Advice. Retrieved from 
https://technologyadvice.com/blog/information-technology/why-dashboard-initiatives-fail/ 
• Levy, E. (2018) Do’s and Don’ts of BI Implementation in Healthcare. Retrieved from  
https://www.sisense.com/blog/success-factors-implementing-healthcare-bi-solutions/