QUẢN LÝ CƠ SỞ VẬT CHẤT TRONG

KHÁCH SẠN NHÀ HÀNG

HOSPITALITY FACILITY MANAGEMENT

Chapter 4: Safety and the Hospitality

Industry

Huynh Huu Hoi

 WARM UP
Có vấn đề gì xảy ra trong những hình này

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 Managers should be motivated to address
safety and security issues, including:
• A sense of moral and ethical responsibility for
the welfare of guest and employee
• Concern over the cost of looses associated
with safety and security problems
• Concern over potential legal liability
• Corporate policies and procedures that
establish standard

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• Contractual responsibilities related to union
contracts
• Governmental regulations
• Concern for employee welfare, productivity,
and retention
• Market issues related to safety and security
standards expected by guests

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Chapter objectives

1. Safety and the Hospitality Industry

2. Maintenance and Safety

3. Safety in the Guest Bath

4. Fire Safety, Evacuation Plans

5. Security

6. Terrorism and Extraordinary Events

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 ACTIVITY 1
1. Vẽ mindmap thể hiện suy nghĩ của em về các vấn
đề an toàn và an ninh có thể xảy ra với
- Nhân viên nói chung
- Nhân viên quản lý CSVC
- Khách hàng
Chụp hình và đăng lên mlearning

Bởi vì các vấn đề này rất đa dạng và khác nhau ở mỗi

khách sạn. Do đó cần có quy trình như sau để xác
định cụ thể các vấn đề tại khách sạn đang vận hành
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 1. SAFETY AND THE HOSPITALITY INDUSTRY
Hazard Recognition,
Workplace design & Safety Performance
evaluation, &
Engineering Management
control

Regulatory
Information
Occupational health Compliance
collection
Management

Motivation,
Employee
behavior, & Cont.
Involvement
Attitudes

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14 elements of Successful Safety & Health Program
 Training and Organizational
14 Elements of Successful Safety
& Health Program Orientation Communications

Management &
Environmental
Control of External
Management
Exposures

Workplace Assessments,
Planning and Audits, &
Staffing Evaluations

US. National Safety Council

 ACTIVITY 2
1. Hãy giải thích từng bước của quy trình
này theo hiểu biết của em (tiếng Việt)?

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 2. MAINTENANCE AND SAFETY

• Strictly follow maintenance policy and

procedure
• Choose appropriate personal safety
equipments
• Conducting regular safety inspection of the
property
• Training and retraining
• Establishing specific safety-oriented behaviors
as a performance consideration for
management
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Maintenance jobs require personal safety
equipment:
• The work is likely to fall or be slippery
• The work may result in electric shock
• The work is likely of being hit by an object
• The work with noise, dust, chemical…
• The work in confined spaces, lack of ventilation

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 ACTIVITY 3
Để tìm hiểu kỹ hơn các phương tiện bảo vệ cá
nhân hãy cho biết phân loại và công dụng của:
1. Helmet
2. Safety belt
3. Safety boots
4. Mask and glasses
5. Ears protection
6. Gloves
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• Helmet

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• Safety belt

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• Safety boots

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• Mask and glasses

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• Ears protection

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• Gloves

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 ACTIVITY 4
Nhìn hình sau đây và cho biết những tai
nạn có thể xảy ra

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 3. SAFETY IN THE GUEST BATH

• Hot water temperatures

• Slip resistance of bathtubs, showers, and
bathroom floor coverings
• Electrical shock
• Proper bathroom construction

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• Set bathroom water temperatures no higher
than 49oC (120o F) at the source and 43oC
(110o F) at the tap
• Separate hot water system in different areas
of Hotel

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Xem video và trả lời các câu hỏi trong bài Quiz
https://www.youtube.com/watch?v=AqwPyPlCO
Qk

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 4. FIRE SAFETY, EVACUATION PLANS

• Fire Prevention
• Fire Detection
• Fire Notification
• Fire Suppression
• Fire Control

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Fire Prevention is everyone’s job – link with
maintenance activities

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 Fire may cause from:
• Electricity wire connection loosen  Spark.
Use thermal scanning of electrical wiring
• Linen dust  Clean dryer ductwork regularly
• Kitchen area  Clean grease traps, kitchen
ductwork and kitchen ventilation regularly
• Trash storage  Do not store flammable items
• Fire risk from outside contractor equipment
such as cutting torches, welding machine, gas
bottles…
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 Fire Detection include:
• Heat detectors
• Smoke detectors
• Gas detectors
• Smart cameras

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Common elements of a Fire Notification system:
• Emergency instruction and floor plan
• Building horns and alarms
• Voice alarms, visual alarms, and
communication systems

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• Fire Suppression

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 ACTIVITY 5
Cho biết các loại bình chữa cháy sau đây có
thể dập tắt cháy trên chất liệu nào?

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 Fire Control
• Fire and smoke control equipment includes
such items as fire and smoke dampers in air
handling systems, smoke sensors in HVAC
ductwork, stairwell pressurization systems,
automatic guest room door closers, and
alarm-initiated fire and smoke control door
closers

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• Fire dampers

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Evacuation Plan should include:
• Designation of staff members to supervise the
movement of guest out of the building
• Designation of location of assembly (safety
zone)
• Prepare the in-house guest list and on duty
staff
• Designation of staff members in charge of first-
aid
• Instructions for the securing of cash, valuables

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 5. SECURITY
Design & operation features
• Installing electronic locks
• Providing information about
property security & safe
behavior for guests
• Equipping phone for making
needed emergency call for
guest
• Equipping guestroom doors
self-close & lock automatically
• Ensuring operable guestroom
windows & sliding have been
locked

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Những CSVC này có thực sự an toàn ?
Xem link sau đây
https://www.thesun.co.uk/travel/5900362/hotel-
room-break-in-takeaway-menu/

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 6. TERRORISM AND EXTRAORDINARY EVENTS
Terrorism is just one item in the category
referred to by some as extraordinary events.
• Extraordinary events include accidental
events (e.g., toxic chemical leaks),
intentional events (e.g., war and
terrorism), and natural disasters (e.g.,
hurricanes and floods)
• Terrorism methods have employed vehicle
bombs, suicide bombs, and explosive in
briefcases
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 Some protective measures to mitigate
the risk of terrorist attacks:
• Be alert to suspicious behavior or
unusual activity and report any threat
• Use barrier or bollard to move vehicle
traffic farther form the building
• Control access to the building
• Deploy visible security cameras and
personnel
• Be aware of persons with wrong clothing
for weather of visibly loose
• Regularly train personnel on terrorism
prevention

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