Professional Documents
Culture Documents
MANAGEMENT
UNIT-5
Performance Evaluation and Control
Process
Contents
• Methods of Performance Evaluation
• Feedback – Industry practices
• Promotion, Demotion, Transfer and Separation
• Implications of job change
• The control process – Importance – Methods –
Requirements of Effective Control System.
• Grievances – causes – Implications – Redressed
Methods – Gender Sensitivity.
Methods of Performance Evaluation
• Employees, these days want a fulfilling career and organizations need to give them.
The traditional psychological set up of individuals has changed and they no longer
have the same interests.
• They desire for a boundary less, alive and flourishing career where they get a chance
to shape their lives according to their requirements.
• Organizations need to understand the desires and demands of their employees if
they want to create a pool of talent for them and ensure better working all through.
• In order to strike a balance with continuous workplace changes, both employees and
organizations have to come to the mutually beneficial terms so that both can meet
their requirements and future aspirations.
• Consider the following:
– Job is stimulating & challenging.
– Able to learn new things and develop your skill set.
– Achieve measurable results.
– Feel valued and a core part of the team.
– Opportunities to grow and progress within the company.
– Be part of a positive culture where contributions are appreciated.
The control process
• Controlling is the process by which management assures
that actual activities conform to planned activities.
• Controlling is the managerial process for measuring
progress toward planned performance and, when
required, taking corrective actions.
• Importance of Control
– Adapting to changing conditions
– Minimizing mistakes and errors
– Coping with organizational complexity
– Minimizing costs
• CONTROL PROCESS:
– Establish standards
– Measure performance
– Compare performance & standards
– Evaluate performance & take action Change the
standards Correct the deviation
• Forms of Control Process
• In order to keep focus on a specific set of goals
for different departments/units of an
organization, the controlling process is divided
into three main forms.
• Those forms are-
– Strategic Control
– Tactical Control
– Operational Control
Requirements of Effective Control System
• A control system is not an automatic phenomenon but deliberately
created.
• Though different organisations may design their control systems according
to their unique and special characteristics or conditions, yet in designing a
good and effective control system the following basic requirements must
be kept in view:
– Focus on Objectives and Needs
– Immediate Warning and Timely Action
– Indicative, Suggestive as well as corrective
– Understandable, Objective, and Economical
– Focus on Functions and Factors
– Strategic Points Control
– Flexibility
– Attention to Human Factor
Grievances – causes
– Implications
• According to Michael J. Jucions define Grievance as, “Any discontent of
dissatisfaction whether exposed or not whether valid or not arising out
anything connected with the company which an employee thinks, believes
or even feels to be unfair, unjust or inequitable”.
• Causes of Grievances:
– The causes of employee grievances include:
– Demands for individual wage adjustments;
– Complaints about the incentive system;
– Complaints about the job classifications;
– Complaints against a particular foreman;
– Promotion;
– Violation of contracts relating to collective bargaining;
– Improper job assignment;
– Transfer from another department or another shift.
• Implications of Grievances
– Low quality production.
– Increase in cost of production per unit.
– Increase in wastage of material, spoilage leakage of machinery.
– Increase in the rate of absenteeism and turnover.
– Reduced level of commitment, sincerity and punctuality.
– Reduced level of employee morale.
– Increase in the rate of accidents.
– Increase in discipline cases.
– Increase in unrest and thereby machinery to maintain industrial
peace.
– Increase in degree of supervision and control.
Gender sensitivity
• Gender sensitivity is the process by which people are made aware of
how gender plays a role in life through their treatment of others.
• Gender sensitivity trainings are used to educate people, usually employees, to
become more aware of and sensitive to gender in their lives or workplaces.
• The concept of gender sensitivity has been developed as a way to reduce barriers
to personal and economic development created by sexism.
• Gender sensitivity helps to generate respect for the individual regardless of sex.
• Gender sensitivity is not about pitting women against men.
• On the contrary, education that is gender sensitive benefits members of both sexes.
• It helps them determine which assumptions in matters of gender are valid and
which are stereotyped generalizations.
• Gender awareness requires not only intellectual effort but also sensitivity and
open-mindedness.
• It opens up the widest possible range of life options for both women and men.
• As universally recognized at the World Conference on Women in Beijing in 1995,
countries will neither prosper nor thrive unless they are equally supportive of
women and men in their quest for a fulfilling life.
THANKS