ITECH 5404 BUSINESS PROCESS

ANALYTICS AND CHANGE

ASSIGNMENT 2 – TEAM PROCESS DESIGN CASE STUDY - GROUP PRESENTATION
TOPIC: BUSINESS PROCESS CHANGE MANAGEMENT
CASE STUDY: BALLARAT BEAUTY BASICS
GROUP 5: AWAIS, GRACE, AMBIKA & AWISHKAR
INTRODUCTION – Business Process Modelling

• According to Presutti and Mawhinney (2013), business process

combines the disciplines of process mapping, process discovery,
process simulation, process analysis, and process improvement.
A. Process Categorization Model Ambika
B. Process Categorization Model - Capability Maturity Model (CMM) Ambika
C. Case Function Matrix of Case Study - Process Awishkar

Securing
Services Updating social
Appointment information in
provided media
online database

Product
Fees payment Check-out
package
 D. Business Process Model Grace

• Software used : Draw.io Types of Model: Swimlane Diagram

• Two process models identified:
1. Process models of handling appointments 2. Process models of checking Out
E. 7PMG Discuss for Ballarat Beauty Awais

• PMG is the management of program with

good understanding of the wider
objectives of the program. • This model also have some elements.
• Guideline according to Mendling, Reijers,
• Using Gateways to join or split to make this
and van der Aalst, (2010) is using as few understandable.
elements in the model as possible
• In this model there are ten elements • Using one start and one end event
which lookalike difficult • Modeling as structured as possible
• Minimal routing paths.
• Having a single start and end event.
 F. Cycle Time Awais

Activity descriptio Activity time (in  Activity description Activity time 

n minutes)
(in minutes)
Sign register 5
Provide latest newslett 1 (assumed)
Provide personal d 15
etails (New & Old)
er 
Offer beauty products 2 (assumed)
New client inform 5 (assumed) Discount Check 5
ation entered data
 base New customer pays full 2 (assumed)
Enter details of tre 5
atment onto recor Old customer pay disco 2 (assumed)
d unt
Setting up new cli 30 Book for next appointm 5
ent record ent
G. Design flaws for Process Models Grace

*Business Process Behavior Heuristics

Redesign for: Appointment Process Redesign for: Check-out process

• Resequencing & Parallelism: Setting • Exception: Selling beauty product
up new client record during client’s packages
treatment to save time instead of
end of appointment
H. Automation for the Appointment process model Awishkar

• Identify the Automation Boundaries

• Reviewing the manual tasks
• Complete the process model
• Apply in automation in process model
• Specifying execution properties
 CONCLUSION

• BPM benefits include efficiency of business process, best practoces and

standardization, and staying competitive!
• The organization and the BPM are interrelated. Using the model to
make the proper use so that the organization can achieve the best
result. (Slack, 2018). 

In this case study:

• Two business processed model has established
• 7 process modeling software was considered
• Development process were redesigned using a heuristic approach
 References
• Business process management. (2020, sept). Retrieved from Wikipedia:
https://en.wikipedia.org/wiki/Business_process_management
• KMendling, J. (2010). Information and Software Technology. Seven Process Modelling Guidelines , 127-136.
• J. Mendling, Detection and prediction of errors in epc business process models,Ph.D. thesis, Vienna University of
Economics and Business Administration,http://wi.wu wien.ac.at/home/mendling/publications/Mendling
%20Doctoral%20thesis.pdf (2007)
• M. Dumas et al. (2018). Redesign Heuristics. Fundamentals of Business Process Management.
https://doi.org/10.1007/978-3-662-56509-4
• Presutti, W., & Mawhinney, J. (2013). Understanding the dynamics of the value chain. New
• York: Business Expert Press.
• Slack, N. and Brandon-Jones, A. (2018). Operations and process management. United Kingdom: Pearson Education
Limited.
• Vanderfeesten, I., Cardoso, J., Mendling, J., Reijers, H. A., & van der Aalst, W. (2007). Quality metrics for
business process models. BPM and Workflow handbook, 144, 179-190.
• Wohed, P., van der Aalst, W. M., Dumas, M., ter Hofstede, A. H., & Russell, N. (2006, September). On the
suitability of BPMN for business process modelling. In International conference on business process management
(pp. 161-176). Springer, Berlin, Heidelberg.