Professional Documents
Culture Documents
Troll (v)
to harass, criticize, or antagonize (someone) especially
by provocatively disparaging or mocking public
statements, postings, or acts
Source:
Hootsuite
•Fake Accounts
•Bashers
•Scam
Desperation to
Revenge / Personal
Attacks
Signs you’re dealing with a troll
Source:
Hootsuite
They
exaggerate
Source:
Hootsuite
They make it
personal
Source:
Hootsuite
1. Establish a policy
2. Ignore them
3. Respond with facts
4. Diffuse with humor
5. Block or ban them
6. Correct mistakes
7. Don’t be baited
8. Don’t delete their posts
9. Build a supportive, friendly community
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