MBA – 111

General MANAGEMENT

Dr. Khin Marlar Maung

Professor
Department of Commerce
Meiktila University of Economics
Daft, R. L. (2016). Management (12th
ed.). Cengage Learning.
 Chapter 1
The World of Innovative
Managment
Management
 Management is the attainment of
organizational goals in an
effective and efficient manner
through planning, organizing,
leading, and controlling
organizational resources.
State-of-the-Art- Management
Competencies for Today’s World
From Traditional Approach To New Competencies
Management
Principle
Overseeing Work From Controller To Enabler

Accomplishing From supervising To leading teams

Tasks individuals

Managing From conflict and To collaboration,

Relationships competition including use of
social media

Leading From autocratic To empowering,

sometimes bossless

Designing From maintaining To mobilizing for

Stability change
What do manager do?
1. Set objectives (Establish goals)
2. Organize (Divide work into manageable
activities)
3. Motivate and communicate (Create
teamwork)
4. Measure (Set targets and standards,
appraise performance)
5. Develop people (Recognize the value of
employees)
The Basic Functions of Management

Planning
Organizing
Leading
Controlling
Planning
 Planning means identifying goals
for future organizational
performance and deciding on the
tasks and use of resources
needed to attain them.
Organizing
 Organizing involves assigning
tasks, grouping tasks into
department, delegating authority,
and allocating resources across
the organization.
Leading
 Leading is the use of influence to
motivate employees to achieve
organizational goals.
 Leading means creating a shared

culture and values, communicating

goals to people throughout the
organization, and infusing employees
with the desire to perform a high
level.
Controlling
 Controlling
means monitoring
employees’ activities, determining
whether the organization is
moving toward its goals, and
making corrections as necessary.
Organizational Performance
 Organization is a social entity that is
goal-directed and deliberately
structured.
 Organizational effectiveness is the

degree to which the organization

achieves a stated goal, or succeeds in
accomplishing what it tries to do.
 Organizational effectiveness means

providing a product or service that

customers value.
Organizational Performance
 Organizational efficiency refers to the
amount of resources used to achieve an
organizational goal.
 It is based on how much raw materials,

money, and people are necessary for

producing a given volume of output.
 High performance is the attainment of

organizational goals by using resources

in an efficient and effective manner.
Management skills
 Many managers get promoted to their
first management jobs because they have
demonstrated understanding and
proficiency in the performance of specific
tasks, which is referred to as technical
skills.
 Technical skills include mastery of the

methods, techniques, and equipment

involved in specific functions such as
engineering, manufacturing or finance.
Management skills
 Human skills involve the manger’s
ability to work with and through other
people and to work effectively as a
group member.
 Human skills are essential for frontline

managers who work with employees

directly on a daily basis.
Management skills
 Conceptual skills include the cognitive
ability to see the organization as a whole
system and the relationships among its
part.
 Conceptual skills involve knowing where

one’s team fits into the total

organization and how the organization
fits into the industry, the community,
and the broader business and social
environment.
Management Types
 Managers use conceptual, human, and
technical skills to perform the four
management functions of planning,
organizing, leading, and controlling in
all organizations— large and small,
manufacturing and service, profit and
nonprofit, traditional and Internet-
based.
Vertical Differences
 An important determinant of the manager’s job is
hierarchical level.
 Top managers are at the top of the hierarchy and are
responsible for the entire organization.
 They have such titles as president, chairperson,
executive director, chief executive officer (CEO), and
executive vice president.
 Top managers are responsible for setting
organizational goals, defining strategies for achieving
them, monitoring and interpreting the external
environment, and making decisions that affect the
entire organization.
 Middle managers work at middle levels of the
organization and are responsible for business
units and major departments.
 Examples of middle managers are department
head, division head, manager of quality control,
and director of the research lab.
 Middle managers typically have two or more
management levels beneath them.
 They are responsible for implementing the
overall strategies and policies defined by top
managers
 A project manager is responsible for a
temporary work project that involves the
participation of people from various functions
and levels of the organization, and perhaps
from outside the company as well.
 Many of today’s middle managers work with a
variety of projects and teams at the same
time, some of which cross geographical and
cultural as well as functional boundaries.
 First-line managers are directly responsible for
the production of goods and services.
 They are the first or second level of management
and have such titles as supervisor, line manager,
section chief, and office manager.
 They are responsible for groups of
nonmanagement employees.
 Their primary concern is the application of rules
and procedures to achieve efficient production,
provide technical assistance, and motivate
subordinates.
Horizontal Differences
 Functional managers are responsible for
departments that perform a single functional task
and have employees with similar training and skills.
 Functional departments include advertising, sales,

finance, human resources, manufacturing, and

accounting.
 Line managers are responsible for the manufacturing

and marketing departments that make or sell the

product or service.
 Staff managers are in charge of departments such as

finance and human resources that support line

departments.
 General managers are responsible for
several departments that perform
different functions.
 A general manager is responsible for a

self-contained division.
What is a manager’s job really like?
 The research found that both male and female
managers across five different countries reported
that they most enjoy activities such as leading
others, networking, and leading innovation.
 Activities managers like least include controlling

subordinates, handling paperwork, and managing

time pressures.
 Many new managers in particular find the intense

time pressures of management, the load of

administrative paperwork, and the challenge of
directing others to be quite stressful as they adjust
to their new roles and responsibilities.
 General manager: A manager who is
responsible for several departments
that perform different functions.
 Many people who are promoted into a

manager position have little idea what

the job actually entails and receive
little training about how to handle
their new role.
From individual identity To manager identity
• Specialist, performs • Generalist, coordinates
specific tasks diverse tasks

• Gets things done • Gets things done

through own efforts through others

• An individual actor • A network builder

• Works relatively • Works in highly

independently interdependent manner
Manager activities
 Adventures in Multitasking:
Managerial activity is characterized by
variety, fragmentation, and brevity.
 Life on Speed Dial: The manager

performs a great deal of work at an

unrelenting pace. Managers’ work is
fast paced and requires great energy.
Manager roles
Informational
 Monitor
Seek and receive information, scan periodicals and
reports, maintain personal contacts.
 Disseminator

Forward information to other organization members;

send memos and reports, make phone calls.
 Spokesperson

Transmit information to outsiders through speeches,

reports, memos.
Manager roles
Interpersonal
 Figurehead
Perform ceremonial and symbolic duties such as
greeting visitors, signing legal documents.
 Leader

Direct and motivate subordinates; train, counsel,

and communicate with subordinates.
 Liaison

Maintain information links both inside and outside

organization; use e-mail, phone calls, meetings.
Manager roles
Decisional
 Entrepreneur
Initiate improvement projects; identify new
ideas, delegate idea responsibility to others.
 Disturbance handler

Take corrective action during disputes or

crises; resolve conflicts among subordinates;
adapt to environmental crises.
Manager roles
Decisional
 Resource allocator
Decide who gets resources; schedule, budget,
set priorities.
 Negotiator

Represent department during negotiation of

union contracts, sales, purchases, budgets;
represent departmental interests.