CHAT ETIQUETTES

Overview

“Communication in any form is vital to exchange information. Sometimes

emails can be much of a hassle and chat paves a solution for that.”
Chat can be considered as written form of spoken conversation.
 1. Friendly greeting & initiating conversation

• Use simple greeting

• If no response, inquire if he/she is available
• Don’t spam
 2.Be calm & patient

• Tranquil situation
• Resolve and discuss issues politely
• Don’t “panic message”
 3.Be empathetic

• Have emotional quotient while replying

• Listen and reply
• Be empathetic while replying
 4. Check grammar & punctuation

• Check for spellings

• Make proper sentences
• Use proper punctuations
• Check for grammar
 5. Be prompt

• Reply as soon you’re available

• Avoid long pauses
• Fast response = better productivity
 6. Be mindful of culture

• Use proper emojis

• Avoid hackneyend slangs
• Avoid making regional references
• Be respectful of mixed cultures
 7.Avoid ambiguity

• Be precise
• Aim for minimal ambiguity
• Be as transparent as possible
 8.End chat properly

• Use proper closing

• Do not abandon chat
• Use proper salutations