TOTAL QUALITY MANAGEMENT TO XYZ CORPORATION TECHNICAL

EMPLOYEES AS BASIS FOR RECOMMENDATIONS AND

IMPROVEMENTS

Nuñez, Michael Miguel S.

Parry, Mariella Chantelle S.
Perez, Marion Gabrielle P.

Dr. Ma. Leonora V. Alusen

Geraldine Atienza Dimaculangan

Introduction

Total Quality Management

• Continuous improvements of product and service.
• Methods of managing an organization’s overall quality.
• Initiatives initially focused on reducing effects.
Total Quality management became more essential
•Globalized wolrd caused markets to become more competitive.
•Created a high demand for quality management.
•It ensures competitive perfomance of an organization
•Higher level of satisfaction in the industry
Significance of the Study

Why should TQM be implemented?

•It generate strategies to meet customer’s expectations.
•TQM ensures competitive performance of an organization.
•Helps to gradually achieve the maximum benefits.
•Minimize cost and maximize uptime to reduce downtime
The purpose for selecting XYZ Corporation
•To see how this corporation altered its management.
•To see approaches to quality and customer service.
•To see how TQM help enhance organizational performance
Contributions of the Study
• Primary concept of TQM is customer emphasis.
• Emphasize people who buy the product and service.
• It helps on increasing the customer satisfaction.
• It help the companies eliminate logistical problems.
• Aid in achieving organization’s mission and goals.
• Ensures evidences before making any business decision.
• Gain a competitive edge by increasing efficiency.
Objectives of the study

This study would like to determine the impact of Total Quality Management to XYZ corporation technical
employees as basis for recommendations and improvements, specifically this study will determine the following:

•To determine the level of awareness and current application of TQM principles in XYZ Corporation.
•To determine the level of attitude of personnel at XYZ Corporation regarding theoretical findings towards the
TQM improving performance.
•To identify key hindrances to the application of TQM in XYZ Corporation
•To propose an action recommendation to improve the Total Quality Management of XYZ Corporation.
Conceptual Framework
 
INPUT  

 
 
PROCESS  

 
 
OUTPUT

- Demographic profile of
respondents in terms of:  
-Sex  
-Age  
-Civil Status  
-Length of Service  
- Nature of employment Propose a
- Administrating survey Recommendation from
Questionnaire Research Data for
   - Level of TQM Awareness  
    Improvement
- RRL  
- Current Application of    
TQM - Statistical Treatment

- Attitude of Personnel on
TQM

- Key Obstacles of TQM

Review of Related Literature
Year Author Concept/Ideas How did you use in
your study?
2021 Adam Barone Background of TQM Defining what TQM is
about
2016 Arikkök, M. Reputation of TQM Determining the essential
aspect of a TQM in a
business
2021 Taylor Brown Principles of TQM Identified the principles
and concepts of TQM
2016 Dimandescu, A. TQM assurance for quality Determining how TQM is a
zero defect in principle
measures
2017 Heizer et al Effects & Impacts of TQM Identified the effects and
results of the application
of TQM
2016 G.S, Kim’s Application of TQM in the Identified the results of
business industry companies who use the
application of TQM
• Review of Related Literature
Year Author Concept/Ideas How did you use in your
study?
2016 Patel & Maheswari Importance of increasing Defining the overall quality
awareness in TQM system chain
2016 Haile and Raju Success factors for TQM Identifying the positive
correlation of TQM
2014 Sadikoglu and Olcay Resources to effectively Determine the TQM
execute TQM practices needed for
successful implementation of
TQM
2019 Devra Gartenstein Pros and Cons of TQM Identifying success factors
and drawbacks of TQM
implementation
2020 Dominic Tramontana The success impact of TQM Determining the outcome of
in a business properly design and
implemented TQM in a
business
2019 Ohan, A.C, and Nguyen, H.T Competitive advantage of Identifying the competitive
TQM in the corporate advantage
industry
Methodology
Research Design Quantitative research

Research Locale Silangan Industrial Park, Calamba

City Laguna.

Respondents of the Study Techniqual Employees

Sampling Technique Purposive Sampling

 Objective Data Analysis
1. To identify the demographic profile of the • Frequency Distribution & Percentage
respondents in terms of age, sex, number of years in Method
the company, nature of employment.
• Likert scale, weighted mean, composite
2. To determine the level of awareness and current
application of TQM principles in XYZ Corporation. mean
3. To determine the level of attitude of personnel at XYZ • Likert scale, weighted mean, composite
Corporation regarding theoretical findings towards mean
TQM improving performance.
• Likert scale, weighted mean, composite
4. To Identify key hinderances to the application of TQM
in XYZ Corporation mean
5. To propose an action recommendation to improve the
Total Quality Management of XYZ Corporation.
Questionnaire
Part A

Objective

To identify the demographic profile of

the respondents in terms of age, sex,
number of years in the company, nature
of employment.
Questionnaire
Part B

Objective

To determine the level of awareness and

current application of TQM principles in
XYZ Corporation.
Questionnaire
Part C

Objective

To determine the level of attitude of

personnel at XYZ Corporation regarding
theoretical findings towards TQM
improving performance.
Questionnaire
Part D

Objective

To Identify key hinderances to the

application of TQM in XYZ Corporation.
Thank you for listening!