Keep on caring, sharing & working in Recognizing

Training Foundation

CHECKING GUEST’S SATISFACTION

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Keep on caring, sharing & working in Recognizing
Training Foundation

CHECKING GUEST’S SATISFACTION

Tamu tidak berharap semua serba sempurna,

Tetapi mereka mengharap standar perhatian untuk
kepuasan mereka

Tunjukan bahwa kita memberikan yang terbaik dan

perhatian yang lebih secara konsisten 2
Keep on caring, sharing & working in Recognizing
Training Foundation

CHECKING GUEST’S SATISFACTION

1. Check with our guests to find out if they are satisfied.

2. Fix the problem only if we found out about them.
3. Our guests have very high expectations.
4. Show that we care about them and give them attention.

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Keep on caring, sharing & working in Recognizing
Training Foundation

COMMON MISTAKES AND DISCOURTESIES

WRONG ACTIONS;

• Tidak pernah memberikan perhatian kusus kepada tamu,

• Tidak memastikan bahwa/ apakah mereka puas?.
• Saat tamu sudah selesai dan meninggalkan tempat.
• Tidak meminta maaf saat tamu tidak puas.