Operational Excellence

Makasar Makasar
November. 05

Keep on caring, sharing & working in Managing

Training Foundation
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Training Foundation

Definition of leadership
&
Management
Leadership – what a person does to help a group decide upon
common goals and then achieve them
leadership is influence
instead of position,
that changes everything.”

is the organizational process that includes

strategic planning, setting; objectives, managing resources,
deploying the human and financial assets needed to achieve objectives,
and measuring results.
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caring
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in serving
in serving Training Foundation

What can we control / manage?

• COGS
• Labor
• Supplies
• Utilities
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Training Foundation

What can we control / manage?

What are the biggest variables?

Asian Resto Japanese Resto Bugis Cafe

• COGS budget budget budget

budget budget budget

• Labor
budget budget budget
• Supplies
budget budget budget
• Utilities
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Training Foundation

COGS – How to Manage?

• Examples of day to day control

- The ordering level of item

- Quality Control in receiving
- Left over item
- Receiving Procedure
- Daily Inventory
- Proper Ending Inventory
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Training Foundation

Asian Resto Japanese Bugis

Rest, Mgr 1 1 1
Captain 3 3 2
Greeter 4 2 1
Barman 4 3 2
Waiters 10 12 9
Cashier 2 3 2

Kitchen
Supervisor      
Sen Cook 2 2 1
Cook 1 2 2
Asst Cook 2 1  
Cook Helper 12 10 8
Pantry 3 3 2
Steward 3 3 2
Storeman 1 1 1
48 46 33
38% 13.7% 21%
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Training Foundation

Group Work
• In groups of 3
• What “staff inefficiencies” do we have in our
operations?
• What ideas can we use to change the way we
work and improve labour efficiencies?”
• How can we change the mind set of long
serving employees who might resist change?”
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Training Foundation

Measuring efficiency
• Labour %
• Staff Productivity
• Item sold per hour
• How often to measure?
• How to react to business level variations
• How to reward over achievement?
• Scheduling skills