ADMINISTRATIVE OFFICE

MANAGEMENT FUNCTION
Chapter 1

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• Administrative Office Management has the responsibility for the
management of the organization’s information

• Provides employees with the information they need, when they need
it and in the form they desire.

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Objectives of Administrative Office
Management
• To ensure that relevant organizational activities are designed to
maximize individual and unit productivity
• To provide effective management of the organization’s information.
• To maintain reasonable quantity and quality standards.
• To develop effective work processes and procedures.
• To provide a satisfactory physical and mental working environment for
the organizations employees.
• To help define duties and responsibilities of employees assigned
within the administrative office management functional area.

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Continuation:

• To develop satisfactory lines of communication among employees

within the administrative office management functional area and
between these employees and employees in other areas within the
organization.
• To help employees maintain a high level of work effectiveness.
• To enhance the effective supervision of office personnel.
• To assure the efficient and proper use of specialized office equipment.

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ADMINISTRATIVE OFFICE MANAGER
• Responsibilities
• Job responsibilities fall within the five basic management function:
• Planning
• Organizing
• Staffing
• Directing
• Controlling
• Challenges
• Globalization
• Culturally Diverse Workforce
• New Office Systems
• Productivity
• Government Regulations
• Technology
• Change Agent

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Continuation:

• Qualification
• Thorough understanding of various business fundamentals:
• Solid background in:
• Accounting, marketing, management, human resources management, statistics,
economics, and psychology
• Specialized knowledge in:
• Work simplification, work measurement, work standards, records management, forms
design….
• Effective leadership skills
• Commitment to ethical behavior
• Ability to delegate
• Professionalism
• Participate in professional associations eg: Certified Administrative Manager

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Continuation:

• Educational Background
• College level education and work experience
• Profile
• Referring to gender, age and salary
• Roles and Skills
• Roles: set of behaviors and job tasks they are expected to perform.
• Decision making roles, information management roles and interpersonal roles
• Skills: abilities individuals posses that enable them to competently carry out
their specified roles.
• Conceptual Skills – Skills that enable the administrative manager to analyze a wide variety
of situations, both technical and nontechnical, as a prelude to solving problems
• Human Skills – Skills that enable the administrative office manager to work through and
with others, including subordinates peers, and superiors.
• Technical Skills – Skills that enable to administrative office manager to better understanding
the nature of various operations and tasks for which he/she has responsibility.
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