BY

ANISH ANAND & ANKITA RAJ

(MTTM Sem. I, BHU Tourism)
 INDEX

 LISTENING
 IMPORTANT OF LISTENING
 BARRIERS IN EFFECTIVE LISTENING
 Types of Barriers
 OVERCOME THESE BARRIERS
 QUOTES

 “NATURES HAS GIVEN US ONE TONGUE, BUT TWO

EARS, SO THAT WE MAY HEAR FROM OTHERS
TWICE AS MUCH AS WE SPEAK”.

 “ONE OF THE BEST WAY TO PERSUADE OTHERS IS

WITH YOUR EARS-BY LISTENING TO THEM”.
BY-DEAN RUSK
What is Listening ?
 Listeningis the process of receiving,
constructing meaning from and responding
to the speaker.
 Listening
is not just about being quiet while
someone else is speaking. It is an active
process of getting information, ideas etc.
 Listeningis done with the mind while
hearing is done with senses.
 Why is listening is important?
 Communication is not complete without effective listening.
 An attentive listener stimulates better speaking by the speaker.
 A good listener learns more than an indifferent listener.
 A good listener can restructure vague speaking in a way that produce clearer
meaning.
 A good listener learns to detect prejudices, assumption and attitude.
 BARRIERS IN EFFECTIVE LISTENING
 Barriers to effective listening means a lack of listening preparation, poorly
structured, poorly delivered messages, and prejudice. When interruption
become a habit or is used in an attempt to dominate a conversation then it is
know as barriers in effective listening.

 TYPES OF BARRIERS IN LISTENING.

 There are 6 types of barriers in listening.
 Psychological Barriers
 Environmental Barriers
 Emotional/Personal Barriers
 Linguistic/semantic Barriers
 Socio-Culture Barriers
 Physiological Barriers
 PSYCHOLOGICAL BARRIERS

 Psychological barriers arises due to closes-mindedness, prejudice, ego

involvement, prejudgment, the urge to debate or advice or inability to pay
attention of the listener.
 It cover the value system and the behavioral aspect.

Some of examples of this barrier are as follows.

 The listener perceives the speaker to be lacking in depth or not having
adequate authority.
 The speaker speaker in a shrill voice that does not reach the receiver.
 The receiver lets the mind wander rather than stay focusedon the message.
ENVIRONMENTAL DISTRACTION BARRIERS
 Environmental distraction barriers arises due to physical distraction, loud
talking or visual barriers.
SOME OF THE EXAMPLES ARE AS FOLLOWS.
 You are in a very important meeting with your boss in his room and the
secretary of the boss came in where secretary is beautiful and she is dressed
very nicely obviously your attention spam at this very moment moves from
your boss to the secretary now here this is physical distraction at this poin you
are not listening to your boss but you attention towards secretary.
 If your partner who is sitting in next workspace is talking loudly on phone there
again stop you from listening effectively to may be when you are talking to
some important client.
 EMOTIONAL/ PERSONAL BARRIERS
 The emotional or personal barrier arises due to belief and attitude, sad
memory, fear, anxiety and anger of the listener.
SOME OF THE EXAMPLES ARE AS FOLLOWS.
 If you scare of a quotatives subject so the movement the quotatives subject
came in front of you, you became completely shut because the fear of the
subject overtake your listening skill.
 Thinking about on response without hearing the speaker.
 Preoccupied with own problem.

 LINGUISTIC/SEMANTIC BARRIERS

 Use of difficult words, jargons

& repetition.
 Lag time
 Mispronounced words or words
with double meaning.

 Speaker’s style of speaking

.
 SOCIO-CULTURAL

 Similarly , there are

norms in communication
too.
 Different cultural
background.
 Personal space and
public space.
 Sense of time
 PHYSIOLOGICAL

 Hearing impairment ,
hearing what we except to
hear.
 Physiological barriers to
communication are related
with the limitations of the
human body and the
human mind.
 Hunger , tiredness , pain
 OVERCOME THE BARRIERS IN LISTENING
 Face the speaker.
 Maintaining eye contact.
 Remove the internal and the external distraction.
 Listen with open mind.
 Respond to the speaker.
 Avoid interrupting.
 Respect right to share.
 Repress emotional repones.