PURPOSIVE

COMMUNICATION

CHAPTER 2 AND 3
 LOCAL AND
GLOBAL
COMMUNICATIO
N IN CROSS/
THE NATURE AND FUNCTIONS OF VERBAL AND NON-
VERBAL COMMUNICATION IN CROSS/ MULTI-
CULTURAL SETTINGS

Verbal communication is a way of

interacting using oral language.

 It is the quickest and the most efficient

way to communicate.
CAUTION
and

SENSTIVIT
 WHY DO WE NEED TO ENGAGE
IN VERBAL COMMUNICATION?
No man is an island
Any situation is a
learning
opportunity
 Starting a
conversation is a big
challenge for a
number of reasons
FEAR
Techniques in making
verbal communication
productive and
meaningful
1. THINK OF THE
ADVANTAGES
2. MAINTAIN A
POSITIVE ATTITUDE
3. BE RESPECTFUL
AND POLITE
4. START THE
CONVERSATION BY
TALKING ABOUT A
HOT TOPIC
5. ALLOW SOMEBODY YOU
ARE CONVERSING WITH
TO TALK ABOUT HIS
INTERESTS, HIS CAREER
AND ACCOMPLISHMENTS.
6. RAISE
INTERESTING
QUESTIONS ABOUT
THE PERSON YOU
ARE TALKING WITH
7. KNOW HOW TO
DIRECT AND
REDIRECT THE
CONVERSATION
8. BE SENSTIVE OF
THE FEELINGS AND
SITUATION OF THE
PERSON YOU ARE
TALKING WITH
9.
BE SINCERE
10.
. KNOW HOW TO
LISTEN
11. KNOW HOW TO
END THE
CONVERSATION
POLITELY
“It has been nice talking with you, but I’m afraid I really have
to go”
“I have taken much of your time. It was such an interesting
conversation with you. Thank you for your time.”
“It was great talking with you. Here’s my business card, in case
you might need to get in touch with me in the future.”
“It’s getting late, I really have to go. It has been pleasure
talking with you”
“It was fun talking with you, but you have to excuse me. Have
a nice day!”
THANK YOU!