SIFY SAP CLOUD SERVICES

April 2020

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ALIGNED TO OUR CUSTOMERS’ CLOUD TRANSFORMATION
PURSUIT
CLOUD ENABLING
 Cloud DC
 Network Services
Hyper reach/Hyper scale transport
SDN services
 Managed Security services
 Migration and Implementation
 SAP certified appliance /
Tailored datacenter integration
CLOUD@CORE
CLOUD INSPIRED
 Sify CloudInfinit
• Enterprise Multi-Tenant
• Dedicated (Hosted Private)
Hosted SAP S/4 HANA
• Azure Stack as a Service
 Edge Connect Services
 SD-WAN
 Collaboration services on Cloud
CLOUD PURE CLOUD ENHANCED
 AWS  Modern Applications
  Kubernetes-as-a-Service
Azure
 Oracle  AI/ML
 Multi Cloud Management  Forum DIGITAL
platform & services  HCM Digital( i-Test)
 Public cloud IaaS for SAP  Learning Management
 Internet-of-Things (IOT)
 Industry Solution-as-a-Service
 SAP for Digital Experience
Management
SIFY’S JOURNEY WITH SAP CUSTOMERS …

Migration to AWS
S/4 HANA Carve-out
implementation on CI US customer on AMS
SoH migration
Added multiple AMS 2019
customers

10+ GST and DCS 2018

implementations

2017
SNAPSHOT OF SIFY’S SAP OFFERINGS

Migration and Application Services

Homogenous / Heterogenous Cloud migrations SoH Migration

Upgrades and SAP DR Conversion to S/4 HANA

Basis Administration Implementations and Roll-outs

Application Management Services Carve-out

Cloud Infrastructure Services Hybrid/Multi Cloud

Managed Services
SAP on CI Multi-
tenant SAP on AWS
Availability
Scalability
Security
SAP on CI
SAP on Azure Resiliency
Dedicated
SAP MIGRATION AND APPLICATION SERVICES
SAP APPLICATION MANAGED SERVICES
Business Improvement
Application Management
Application SAP S/4 HANA / ECC Functional
Functional Application Services
Services
Event Management
Change Management
Incident Mgmt & Request
Fulfillment
Basis Services Basis Administration
Cloud Technical Infrastructure Managed
Services Services
Cloud S/4 HANA /ECC Cloud
Infrastructure Infrastructure
Infrastructure Managed Services
Application Managed Services
Business Improvement
 Support customer in validation and activation of new business
processes (features)
 Requirements finalization
 Configuration and testing
 Release new / changed business processes / functionalities
Application Management
 Application trouble shooting
 Bug fixes in existing configuration
 Bug fixes in enhancements
Event Management
 Recurring review of job and application logs
 follow up of relevant error messages
 Cloud integration (end-to-end monitoring)  
Change Management
 Technical change management
 Integration management
Incident Mgmt (across systems) & request fulfillment
 Follow-up of error messages
SAP AMS SUPPORT MODELS

Dedicated
• Flexible & scalable support models Onsite/Offshore Near-shore
• Cost effective – benefits of tools and automation model support
• Pro-active support
• Reduced person dependency knowledge process
framework
• End to end coverage from Infrastructure to
Applications
Shared pool
• resources
Performance dashboard

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S/4 HANA IMPLEMENTATION AND MIGRATION SCENARIO
Brownfield

SAP ERP 6.0 EHPXX

on Any DB Migrate to SAP S/4 HANA Release 1909

Migration/System
Conversion
SAP ERP with
Migrate to SAP S/4 HANA Release 1909
HANA (SoH)

Greenfield

New Implementation Legacy / SAP ERP New Installation of S/4 HANA Release 1909
WHAT DO THE CUSTOMERS ASK?

Customer I am expecting answers for questions like –

1. Technical Impact
2. Business Process Impact
3. Infrastructure Impact
4. Connectivity Impact
5. License Impact
6. And other proof points ?

SAP S/4 HANA – What to consider for conversion ?

• Infrastructure & Architecture
• Application & Components
• User Experience
• Conversion Approach
• Prerequisites
• Early start and early planning
PLANNING FOR S/4 HANA CLOUD JOURNEY
5
Actual S/4 HANA
4 Implementation with
High level project
Identify, evaluate approach &
and select best investment proposal
3 migration scenario.
Define the strategy Plan S/4 HANA
Define processes and
IT Landscape for S/4 Conversion /
2 HANA Implementation
Migration &
Key Business Functions Roadmap
mapping and analyze
1 Future State
value of using S/4
Analyze Business HANA Design
strategy, value
drivers, key
requirements and Explore Value of S/4
current state of HANA
business

Current State & Vision

SAP S/4 HANA – CONVERSION APPROACHES

One-step approach as preferred option (if no showstopper or other constraints exist)

S/4 HANA CONVERSION STEPS

Prepare/Planning Phase Execution Phase

1 2 3 4 5 6
Maintenance Custom code
Pre-requisites Pre-checks SUM Post processing
planner migration

Database
Simplification list for S/4HANA
migration

Application
upgrade

Data
conversion
SAP S/4 HANA IMPLEMENTATION ACTIVATE METHODOLOGY
CARVE-OUT
Business scenarios:
• Mergers & Acquisitions
• Business specific carve-out requirements

Transformation Backbone with SAP LT

Business 01

Acquired
Divested Business
Business Division
Division

1. Rapid Empty Shell Creation

Business N 2. Selective carve-out

Selling Company Buying Company

SAP Landscape SAP Landscape
SAP INFRASTRUCTURE CHOICES WITH SIFY
SIFY’S SAP DEPLOYMENT FLEXIBILITY ON CLOUD

On Private Cloud On Public Cloud

SAP Cloud Infinit SAP AWS / Azure

Hybrid/Multi Cloud
 SAP CLOUD OFFERING ON SIFY CI

SAP APP HANA DB

CERTIFIED MULTI
MULTI DEDICATED APPLIANCE
DEDICATED On Demand TENANT
TENANT

VIRTUAL
VIRTUAL SHARED
SHARED
BARE
BARE METAL
METAL
pHANA vHANA
BARE
BARE
METAL
METAL
VPE

Tailored On Demand LOCAL

STORAGE
EXTERNAL
STORAGE PRODUCTION DEVELOPMENT

SAP-VPI

E5 E7 E5 E7

SAP Application Offering HANA Offering

SAP CLOUD OPPORTUNITIES ACROSS SEGMENTS

Segment Size Customer Characteristics

• Approx. 3-5 SAP landscapes with SAP ERP database size <1TB
• Projects are either HANA greenfield or lift and shift of ECC on AnyDB (Oracle, SQL...) 
Small Segment: • Dev/Test migrations tend to be small scope 
• Migrations and can typically take 2-3 Months. 
• ARC from SAP workloads including Managed Services in such customers can range from 0.6 Cr – 1.0 Cr per year.

• Approx. 5-10 SAP landscapes with SAP ERP database size <2 TB. 
• Projects implement S/4HANA as a greenfield option or Lift/shift existing HANA implementation on-premises as
well as customers upgrading SAP BW applications from AnyDB to HANA tend to fall in this category and a
Medium Segment typical 
• Migration can take 4-6 months. 
• Customers in this segment can generate 1 Cr – 2.5 Cr ARC per year including Managed Services

• Approx. 10-50 SAP landscapes with SAP ERP database size < 4TB and SAP BW systems that are implemented as
Scale out > 4TB. 
Large Segment: • Projects include ERP to HANA or S/4HANA greenfield tends to be considered large in scope and a typical 
• Migration can take 6 to 9 months to complete. 
• Customers in this segment can range from 2.5 Cr – 6 Cr per year with Managed Services.

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SAP ON AWS HYBRID CLOUD SOLUTIONS

Use Cases
o Lifecycle Distribution: Separate
Development and Test Environments
Enabled by Sify o Workload Distribution
Metro-X-Connect
Interconnect o High Availability Deployments

Business Benefits
o Best of breed performance with Hybrid
Cloud configuration
o Efficient integrations with extended
ecosystems
o Compliance with data sovereignty
o Business continuity with resilience
o Simplicity with self service
o Operational efficiency with reduced IT
administration
o Cost reduction with On-demand bursting to
public clouds
CASE STUDIES
CASE STUDY 1: FIELDFRESH– SAP MIGRATION/ UPGRADE & SAP AMS

FieldFresh Foods Private Limited is a joint venture between Bharti Enterprises & Del Monte
Client Pacific Limited. The company offers processed food and beverage products in India under the
Overview brand Del Monte and fresh vegetables in its export markets under the brand FieldFresh. It has
implemented the ERP software, SAP ECC6 EHP2.

Scope of Work Solution Highlights

• Heterogeneous Migration of SAP landscape from On-premises Wipro to • Migrated the SAP DEV,QAS and PRD server from existing server in
Sify Cloud WIPRO DC to Sify Cloud
• SAP landscape to be moved from Solaris/DB2 FP2 to Linux/DB2 FP9 • Migrated SAP from Solaris to Linux OS
 SAP ECC6 E (DEV/QA/PRD) • Providing L2 & L3 support in FI,CO, MM, SD, LE, PP, QM, HR, Basis &
 Solution Manager & SAP Router ABAP modules
 SAP BI • SAP Users – 460
 Upgraded from EHP2 to EHP7 • 50 No. of CR completed in AMS year 2019
• Modules • 5000+ No of tickets raised and resolved
 FI, CO, MM, SD, PP, QM, HCM, LE, Basis, ABAP/4 EP  1000+ SAP tickets
• 1 Company, 34 Plants (2 – Manufacturing , 32 – Depot)  4000+ Infra tickets

Benefits Challenges
• TCO reduced significantly • Port opening for the New Cloud Servers.
• Improvement in SAP system and DB performance • Transporting the SAP Export from Source to Target Server
• Scalable (being on Cloud) • SAP Server Connectivity for both the Source and Target SAP servers
• Single window service for Infra as well as SAP services • Downloading the SAP Dumps and moving it to the Servers
• Knowledge Transition
LUCAS – SOH MIGRATION

Lucas Indian Service (LIS) established in 1930, is a specialist organization in sales and
Client service of "Lucas-TVS" auto electrical and "Delphi-TVS" diesel fuel injection
Overview equipment.

Scope of Work Solution Highlights

• Technical Upgrade from SAP ECC 6.0 EHP5 to ECC 6.0 EHP7
• DB Migration from Oracle 11G to HANA 2.0
• SAP HANA DR Setup
Benefits
• Improvement in SAP System with Latest EHP Level
• Key Business Benefits of SAP HANA like Performance, Efficiency,
Optimum Data Management, Simplification and Innovation.
• Business continuity in the event of Primary Disaster
• ( Phase – I ) Performed EHP Upgrade along with Suite on HANA
Migration at Single Step Approach using DMO Technique in SANDBOX
System.
• ( Phase – II ) Performed EHP Upgrade along with Suite on HANA
Migration at Single Step Approach using DMO Technique in DEV, QA &
PRD System
• ( Phase – III ) Setup HANA DR Replication for Production Server
Challenges
• No VPN Connection provided by Customer to access their Network (Customer
Provided only TeamViewer connection for the entire SOH Migration Project)
• Source Production Server Hardware was Older and Lower Performance Disk I/O
which took more time to complete SUM tasks ( Ex : DDIC Activation Jobs ).
• 10 MBPS Link was provided between DC to DR replication. So, during Initial DR
replication of 500 GB Data transfer DC to DR took longer time to complete (5
days)
CASE STUDY 2: TRANSRAIL LIGHTING LIMITED – SAP MIGRATION,
UPGRADE & DR, BASIS ADMINISTRATION

Transrail business has been a part of Gammon India Limited before it demerged and
Client transferred to Transrail Lighting Limited. It was on SAP ECC6.0 , they wanted to
Overview upgrade to ECC 6.0 EHP 8 & migrate SAP to Sify Cloud.

Scope of Work Solution Highlights

• Migrate SAP landscape from On-premises Transrail to Sify Cloud.
• SAP Upgrade from ECC 6.0 to ECC 6.0 EHP 8.
• SAP landscape to be moved from AIX/Oracle to Linux/Oracle.
• SAP ECC 6.0 EHP 8 (DEV/QA/PRD/BI-DEV/BI-PRD,DMS).
• Solution Manager 7.2 & SAP Router.
Benefits
• Built the SAP DEV,QAS and PRD server from existing server in
Transrail DC to SIFY Cloud and Testing has been carried
successfully.
• The End User connectivity for the New Cloud Servers.
• Sybase DB size 600 GB
• SRS replication methodology
• RTO: <=4 hours and RPO: <=30minutes

• Improvement in SAP system performance

• Since SAP upgraded to ECC 6.0 EHP 8 they can use the new SAP Challenges
features for business.
• Data copy from Transrail DC to Sify DC.
• Scalable (being on Cloud)
• Minimum downtime for migration process.
• Database Oracle Upgraded to 12.1.0.1
• DB Upgraded from oracle 9c to oracle 12c and then migrated
• By implementing solution manager 7.2 customer can have all the
to Sybase 16.0.
latest functionality.
CASE STUDY 3: OTPC – GST IMPLEMENTATION & SAP AMS

ONGC Tripura Power Company (OTPC) also known as Palatana Power Plant, is a thermal
Client power plant station in Palatana, Udaipur in the Gomoti district of the northeastern Indian
Overview state of Tripura. It is ONGC's first power plant in India & also the biggest Plant in Northeast
India. it has implemented the ERP software, SAP ECC6 EHP6.

Scope of Work Solution Highlights

• GST Implementation • GST implementation

• SAP ECC6 Ehp6 (DEV/QA/PRD) • Providing AMS support in FI,CO, MM, PP, HCM, Basis, ABAP
• Solution Manager modules
• SAP MM, FI, HCM, PP, PP, HCM, Basis and ABAP • Approximately 700 tickets
• Approximately 700 tickets • 55 users in 2 locations

Benefits Challenges

• Improvement in SAP system • VPN connectivity was not present

• Centralized • Only 1 production id for entire delivery team
• ESS and MSS has been streamlined • Knowledge Transition was a challenge
• Reimbursements are happening properly • Approval process for initiating something new
• Audit logs and system health has been improved
CASE STUDY 4: RITTAL – GST AND AMS

Rittal is a German Company Headquartered in Herborn. The Company Manufactures Electrical

Client enclosures for use in industrial settings. Founded in 1961, Rittal is a subsidiary of the Friedhelm LoH
Overview Group. The name Rittal is derived from the places where the company was founded – Rittershausen
in Dietzhölztal.

Scope of Work Solution Highlights

• GST implementation • GST implementation

• AMS support to the daily business operations • GST pricing procedure scrapping excise pricing
• Modules in scope - SD, MM, FI, CO, HCM and ABAP • Providing AMS support for their SD, MM, FI, CO, HCM and ABAP
• Approx. 40 tickets monthly
• Approx. 5 CRs
• 80 number of users

Benefits Challenges

• Implementing GST as per Government of India regulation
• Improvement in SAP system performance by regular AMS
support
• Last minute changes by Government in GST and subsequent
changes from SAP delayed the GST implementation
• Training the users into GST related changes
• Coordination with client’s BASIS team - located in Germany
with 5 ½ hours of time difference
CASE STUDY 5: ESAB –SAP AMS

ESAB is the world's largest producer of standard welding equipment, consumables, and
Client automation equipment, as well as cutting machines and systems.
Overview it has implemented the ERP software, SAP ECC6 EHP4.

Scope of Work Solution Highlights

• SAP ECC6 EHP4 (DEV/QA/PRD/SB2/BIP) • Providing AMS support in SAP Security, GRC, BASIS tasks.
• SAP BASIS, GRC, Security, ABAP • Approximately 800 tickets resolved (in 10 months) without
any major escalations
Benefits • 804 SAP Active users in multiple locations
• Work orders resolution without SLA breach
• Structured role matrix, Adherence to SOX rules, Efficient SOD matrix. • Emergency support in weekends and non support window.
• 24x 7 Technical and Managed SAP BASIS services delivery capabilities
• Monitor risk within the SAP environment.
• Project stakeholders with guidance in regards to application Challenges
maintenance, security design.
• Fixing issues in customised reports, forms.
• Interfaces (File Handling) • Mass Role revamping at the time of user access review audit.
• Forms Development and Support (Smart forms and Adobe forms). • Extended GO-Live support for Bowling green location.
• Enhancement Support (User Exits, BADI, BTE, Enhancement • Supporting for GRC implementation and new role testing.
Framework).
• Data Conversion Techniques Development and Support (BAPI, BDC,
LSMW)
CASE STUDY 6: RCI INDUSTRIES – S/4 HANA IMPLEMENTATION & AMS

RCI Industries and Technologies Limited is a private company which offers Indian
Client handicrafts, specially made by Copper & Brass metals. It also has copper strips and copper
Overview wire as its product. Sify is implementing the ERP software, SAP S/4 HANA 1610 FSP2 at RCI
Industries and technologies limited.

Scope of Work Solution Highlights

• Implementation of SAP S/4 HANA 1610 FSP2 on cloud solution
• Landscape design SAP S/4 HANA 1610 (DEV/QA/PRD)
• Documenting business process
• ABAP modules
Mapping business requirements in SAP
• Fiori apps, output and reports
• S4HANA – AMS & books closure for 4 Quarters
• Implementing the SAP DEV,QAS and PRD server on Sify Cloud
• Documented AS IS - TO BE process for business
• Configuration of SAP S/4 HANA FI,CO, MM, SD, PP, PM, PS, HR, Basis,
• Developing custom programs for process enhancements
• Developing Fiori application for analytical and transactional requirements
• 100 No of Users
• 200 Man-days AMS support
• 20 No of CR’s completed in AMS period

Benefits Challenges

• Enhanced user experience • Content copy and Best practice activation

• Improvement in SAP system and DB performance • Complex business process mapping
• Scalablity (being on Cloud) • Master data and transaction data upload for open items
• User training
CASE STUDY 7: RITTAL – EPLAN TEMP. WORKMEN & CANTEEN
MANAGEMENT
Rittal is a German Company Headquartered in Herborn. The Company Manufactures Electrical
Client enclosures for use in industrial settings. Founded in 1961, Rittal is a subsidiary of the Friedhelm LoH
Overview Group. The name Rittal is derived from the places where the company was founded – Rittershausen
in Dietzhölztal.

Scope of Work Solution Highlights

• Rollout the Rittal HCM process into Eplan
• Implementation of temporary workers with Rittal full time
• Replicating the Rittal HCM scenarios to Eplan (newly acquired
company)
• Updating & migrating of master data into the newly rolled out HCM
system
• Capturing the punch in and out timings of the temporary workers
in SAP HCM payroll system
• Canteen management - linked to the salary component for the
amount of food items the employees consume

Benefits Challenges

• Rittal and Eplan employees coming under single HR umbrella
• Automation of canteen and the canteen meal passes and direct
links to SAP HCM salary master
• Migration of legacy excise based pricing procedure to GST
based procedure
• Master Data validation, correction, upload, training end
users on SAP as Eplan was using Tally before this
transformation
• Identifying the appropriate approving authority in Eplan
• Integration of finger swipe machine installed in canteen
with SAP system
CASE STUDY 8: EMAMI CEMENT – SAP S/4 HANA DR
A well-know diversified group with strong manufacturing operations. It has chosen SAP
Client S/4 HANA as ERP for the backend operations.
Overview
Scope of Work
• This is a greenfield SAP S/4 HANA implementation.
• Infrastructure provisioning for SAP
• Managed Services(OS, Virtualization)
• Managed Backup Services.
• Network &Security Services.
• Disaster Recovery setup for SAP HANA Production System.
Benefits
• This solution is aligned to client’s business objectives. They
wanted to leverage S/4 HANA’s Simple Finance offering,
besides the usual SAP ECC core modules
• Single window governance of Infra.
Solution Highlights
• Phase 1: One SAP HANA SP10 physical box for QAS and
DEV,with 7 VMs, another SAP HANA SP10 Production Physical
box with 3 VMs & Phase 2 - BI/BW 7.4 provisioning completed
• Phase 3: DR needed after 18 months
• Implementation DC location – Navi Mumbai (Rabale).
• Implementation DR location – Bangalore.
• HANA DB size 350 GB
• RTO: <=4 hours and RPO: <=30minutes
Challenges
• Minor issues in Data Centre Readiness
• There were some issues in ‘last mile’ connectivity (client
office in Chhattisgarh)
CASE STUDY 9: LUX INDUSTRIES LTD – SAP HANA DR SETUP ON AWS

Client is from textile/retail segment. It has implemented SAP and HANA

Client to automate their backend business processes
Overview

Scope of Work Solution Highlights

• Disaster Recovery setup for SAP HANA on AWS cloud
• Infrastructure provisioning for SAP HANA
• Managed Services(OS, Virtualization & HANA DB)
• Managed Backup Services.
• Network &Security Services.
Benefits
• Business continuity in the event of primary disaster
• Stand by for Production system
• Maintain application availability during planned and unplanned
downtime.
• Avoid data loss
• SLA-managed committed service Delivery
• We managed the entire project for setup HANA DR, working
with multiple vendors (Win for OS, SAP components, & HANA
replication)
• We helped Lux integrate the proposed new setup with their
running production for Stand by Production system as DR
• Implementation location – AWS (Mumbai)
• Monitoring the DC and DR Sync
• Application and DB level patch upgrades.
• Managing the DR Drills.
• RTO: <=4 hours and RPO: <=30minutes
Challenges
• Some issues due to late delivery by hardware vendor
• Coordination between vendor/s and internal teams
CASE STUDY 10: TATA SPONGE – SAP CARVEOUT

Tata Steel is currently the world’s second-most geographically diversified steel producer.
Client TATA STEEL has purchased steel business from UML (Usha Martin Limited). As the part of
Overview agreement and out of statuary requirement, business specific data required to move to
new system landscape.

Scope of Work Solution Highlights

• Migrate SAP landscape from On-premises to Sify Cloud
• Level of customizations, functions in place
• SAP system connectivity with APO, EP
• AP landscape to be moved from Windows 2003/MSSQL 2005 to
Windows 2008/MSSQL 2008
• SAP ECC6.0 (DEV/QA/PRD)
• Solution Manager & SAP Router
• DMS
Benefits
• Improvement in SAP system performance
• Carving out only specific data based on profit center
• Minimal business impact
• Harmonization of data
• Reduction of time due to the optimization framework
• Built the SAP Sandbox server from PRD server and Carve out has been
carried successfully.
• The End User connectivity for the New Cloud Servers
• Site to site VPN connectivity
• SAP integration & landscape were maintained
Challenges
• Maintaining SAP system Connectivity with APO, EP during & after
carveout
• Clear separation between data that may be transferred and data that
cannot leave the selling company under any circumstances for
compliance reasons
• Risks for the continuation
• Avoidance of impairments of the SAP systems during the carve-out
• Identification of the data to be transferred to the buyer’s systems
• Data protection during carve-out
PARTIAL LIST OF SIFY’S SAP CUSTOMERS
WHY SIFY FOR SAP MIGRATION, INFRASTRUCTURE AND MANAGEMENT ?
Thank you