Professional Documents
Culture Documents
Regulation
Session 2
Service Culture
Objectives
• Self-awareness
Self-awareness Questions
Self-Awareness
Areas of Self-Awareness
• Personality
• Values
• Habits
• Needs
• Emotions
Abraham Maslow’s Hierarchy
Identifies Five levels of Needs
Areas of Self-Awareness
and their Importance
• Self-regulation
• What is Self-regulation?
Attention Retention
Motor reproduction Motivation
Theories of Self-Regulation
2. Performance Control
Involves processes and the utilization of strategies
to reach success
3. Self-Reflection
Reflection after performance; outcomes are
compared to goals set in the forethought phase
Aspects of Self-Regulation
2. Self-observation
Systematic monitoring of own performance
3. Self-judge
Systematic comparison of actual performance set
against goals
4. Self-reaction
Personal process of evaluation that takes places
during the activity
Practicing Self-Regulation
Methods of Self-Regulation
Identifying behavior patterns Creating positive reinforcement
with the use of small, possibly
periodic, and reasonable
rewards
Consciously observing the Correction in the event that
frequency or intensity of wrong behavior is demonstrated
particular behavior
Challenging ourselves by Challenging defeatist attitudes
criticizing negative behavior and
reinforcing positive ones
Changing our reaction or (Can you add more?)
response patterns
Practicing Self-Regulation
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