LESSON 1 A

Food and Beverage Service Objectives

To satisfy the following needs:

* Physiological − The need to taste different varieties of food.
* Economical − The need to get F&B Services at the invested
cost.
* Social − The need to find friendly atmosphere.
* Psychological − The need to elevate self-esteem.
To provide high quality food and beverages.
To provide friendly and welcoming atmosphere.
To provide professional, hygienic, and attentive service.
To impart value for money.
To retain the existing customers and to bring in new ones.

BASIC WORKFLOW IN A
RESTAURANT
 Step 1 Step 2 Step 3
The server brings order The cashier hands order to
The server takes the guest's to the cashier
order the kitchen

Step 4
Step 5 Step 6
The server picks up dish The guest consumes the The guest calls for
from the kitchen food attention

The dish is served to the

guest The server arrives
 Step 7 Step 8 Step 9
The server gets the bill The server hand bill folder
The guest asks for bill from the cashier containing the bill and receipt to
the guest

The dish is served to the Note: Remember to check and tell

guest the guest the amount you
received before leaving

Step 10 Step 11 Step 12

The guest signs the invoice/ return The server thank and bids
The server goes back to the his/ her change goodbye to the guest
cashier

The server goes back to the guest

and hand the bill to the guest
 REFERENCES:

HTTPS://WWW.HOSPITALITY-SCHOOL.COM/ULTIMATE-GUIDE-RUSSIAN-FOOD-BEVERAGE-SERVICE-STYLE/
HTTPS://RESEARCHFORECAST.COM/GLOBAL-FOOD-AND-BEVERAGE-SERVICES-MARKET-OUTLOOK-KEN-RESEARCH/
HTTPS://WWW.HOSPITALITY-SCHOOL.COM/WAITER-GUEST-ENGLISH-DIALOGUE/
HTTPS://WWW.DELIGHTEDCOOKING.COM/WHAT-IS-A-WAITER.HTM
HTTPS://FIRSTWEFEAST.COM/EAT/KITCHEN-SLANG-101-TALK-LIKE-REAL-LIFE-LINE-COOK/
HTTPS://WWW.7SHIFTS.COM/BLOG/SKILLS-LEARNED-WORKING-IN-A-RESTAURANT/
HTTPS://WWW.THEBALANCESMB.COM/WHAT-IS-FINE-DINING-2888688
HTTPS://WWW.SLIDESHARE.NET/AFRAH25/TYPES-OF-FOOD-AND-BEVERAGE-SERVICES-48170933
HTTPS://WWW.LINGAROS.COM/BLOG/WAIT-STAFF-DOS-DONTS/
HTTPS://WWW.HOSPITALITY-SCHOOL.COM/WAITER-GUEST-ENGLISH-DIALOGUE/
HTTPS://WWW.DREAMSTIME.COM/CASHIER-TAKES-BILL-OUT-BILL-MACHINE-RESTAURANT-CASHIER-TAKES-BILL-OUT-BILL-MACHINE-
NEAR-SENSOR-SCREEN-RESTAURANT-CASH-IMAGE136191671
HTTPS://WWW.SHUTTERSTOCK.COM/IMAGE-PHOTO/PREPARING-BILL-RESTAURANT-BE-TAKEN-TABLE-521260030
HTTPS://WWW.MASTERFILE.COM/SEARCH/EN/CASHIER+UNIFORM
HTTPS://WWW.ALAMY.COM/STOCK-PHOTO-CASH-MONEY-ON-A-TABLE-WITH-BILL-FOR-RESTAURANT-FOOD-15461596.HTML
HTTPS://WWW.NRN.COM/CONSUMER-TRENDS/SICK-NO-SHOWS-OPENTABLE-OFFER-FOUR-STRIKES-POLICY-COULD-BAN-
UNRELIABLE-GUESTS