Professional Documents
Culture Documents
Beverage Service
FOOD AND BEVERAGE
SERVICES
Organization of the
Food and Beverage
Department
Food and beverage service among hotels,
restaurants and food outlets are handled by
the Food and Beverage Services
Department, under the command and
responsibility of the Food and Beverage
Manager.
When there are voluminous and complex operations, there maybe a
need for further division of labor that require a creation of sub-
units which will be supervised by supervisors or section heads.
Among the sub-units are:
• Bars – headed by the Bar supervisor or bar captain
• Food outlets – supervised by Outlet supervisors
• Room service – under the responsibility of the Room service
supervisor or captain
• Banquet service (both for in-house function and catering) –
under the supervision of the Banquet supervisor.
Responsibilities
• Your Description Goes Here
of
the
Food and Beverage
Department
• The delivery of food and beverage service to guests in
all its outlets, guestrooms, function rooms, and outside
catering in accordance with prescribed standards;
Basic Function:
• Oversees the set up and delivery
of service in his/her area or
station
Restaurant Division
B. Captain waiter or Station
Waiter
Specific Duties:
1. Conducts daily briefing and
inspection of grooming among his
staff.
2. Supervisors mise-en-place
preparation; checks availability of
par stock
Restaurant Division
III. Captain waiter or Station
Waiter
Specific Duties:
3. Oversees the set-up of the outlet and/or
function rooms and ensures that the client
requirements are properly installed and
provided for.
4. Monitors the delivery of service as well as
the clearing of tables and function rooms
Restaurant Division
III. Captain waiter or Station
Waiter
Specific Duties:
5. Closely coordinates with his/her superior
regarding the requirements and operational
problems in his assigned station.
6. Assists in order taking and service during
peak hours.
Restaurant Division
III. Captain waiter or Station
Waiter
Specific Duties:
7. Monitors the consumption and utilization
of supplies and takes measures to control
losses and wasteful consumption
8. Supervises daily inventory and submits
inventory report to superior.
Restaurant Division
III. Captain waiter or Station
Waiter
Specific Duties:
9. Prepares and submits reports and
documents that are required by
management. i.e. bar and stock
inventory,etc.
10. Attends to the settlement of bill for
banquet fnctions(if assigned to banquet)
Restaurant Division
III. Captain waiter or Station
Waiter
Specific Duties:
11. Supervises the safekeping and inventory
of equipment and supplies.
12. Assists in taking and serving orders
whenever needed.
13. Attends to the settlement of bills during
banquet functions
14. Performs other related duties…
Restaurant Division
IV. Receptionist
Basic Function:
• Welcomes and greets
customers at the entrance
and escorts them to their
tables
Restaurant Division
IV. Receptionist
Specific Duties:
1. Receives guests, welcomes and greets
them and scorts them to their assigned
or chosen tables
2. Attends to reservations and inquiries
over the phone and disseminates to all
concerned officers the details of
reservation
Restaurant Division
IV. Receptionist
Specific Duties:
3. Maintains and fills
logbooks/reservation book with the
necessary information and keeps all
reservation signs in place
4. Assists in maintaining order and
cleanliness of the outlet
Restaurant Division
IV. Receptionist
Specific Duties:
5. Assists in the preparation of mis-en-place
and taking food orders;
6. Assists in the settlement of guest checks.
7. Monitors movement in the outlet and
reports to captain any unsual incident or
suspicious persons noted.
Restaurant Division
IV. Receptionist
Specific Duties:
8. Attends to guest inquiries, requests and
complaints.
9. Performs other related duties as maybe
assigned by the superior.
Restaurant Division
V. Waiter
Basic Function:
Takes and serves food and
beverage order according to
prescribed standards of
service
Restaurant Division
V. Waiter
Specific Duties
1. Looks after the necessary preparations
before the start of operation:
a. wipes/prepares the necessary containers,
hollowares, napkins, tray, cutleries, other
supplies
b. refills salt and pepper shakers and other
condiments
Restaurant Division
V. Waiter
Specific Duties
c. checks and re-stocks service staton and
sees to it that the par stock is maintained
d. sets-up the table abd installs required
facilities
2. Studies the menu and familiarizes himself
with the outlet’s specialties as well as out
of-stock items and undertakes suggestive
selling
Restaurant Division
V. Waiter
Specific Duties
3. Takes and serves food and beverage orders
4. Assists busboy in placing and in picking up
orders from the kitchen
5. Assists in welcoming and in seating the
guests.
6. Attends to guest inquiries, requests and
complaints
Restaurant Division
VI. Waiter
Specific Duties
1. Looks after the necessary preparations
before the start of operation:
a. wipes/prepares the necessary containers,
hollowares, napkins, tray, cutleries, other
supplies
b. refills salt and pepper shakers and other
condiments
Restaurant Division
VI. Waiter
Specific Duties
2. Studies the menu and familiarizes himself
with the outlet’s specialties
3.Takes and serves food and beverage orders
4. Assists busboy in placing and in picking up
orders from the kitchen
5. Assists in welcoming and seating the guests
Restaurant Division
VI. Waiter
Specific Duties
6. Attends to the settlement of the bills of
guests
7. Attends to guest inquiries, requests and
complaints.
8. Assists in cleared soiled dishes, dirt and
trash
9. Performs other duties and other
assignments given by his superior.
Typical productivity ratio used by large
and medium-sized food
establishments
• 1 waiter/attendant for every 15
customers ( American or Plate
Service)
• 1 waiter/attendant for every 10
to 12 customers ( Russian Service)
Typical productivity ratio used by large
and medium-sized food
establishments
• 1 waiter/attendant for every 5
customers ( French Service)
• 1 waiter/attendant for every 20
to 25 customers ( buffet Service)
C. Banquet Captain
Basic Function:
• Oversees the set up, service
and clearing in the banquet
function assigned to him
Banquet and Catering Service Division
D. Banquet Receptionist
Basic Function:
• Welcomes and greets guest at
the entrance and escorts them to
their table
Banquet and Catering Service Division
E. Banquet Custodian
Basic Function:
• Responsible for the proper
safekeeping and issuance of
banquet supplies and equipment
Banquet and Catering Service Division
F. Banquet Waiter
Basic Function:
• Attends to mise en place
preparation, set up and service
during banquet functions
Room Service Division
A. Room Service Waiter
Basic Function:
• Delivers rooms service order
Attributes of Food and Beverage
Service Personnel
Attributes of Food and Beverage Service
Personnel
PROFESSIONALISM is a quality
that is projected in terms of:
A. PHYSICAL PROJECTION
Strictly observe the following standards:
Strictly observe the following standards:
Strictly observe the following standards:
B. VERBAL PROJECTION
Attributes of Food and Beverage Service
Personnel
WORK BEHAVIOR AND HABITS
Restaurant Service
Restaurant
• Is a food outlet
that serves
food and
beverages to
dine in
customers
Dine-in restaurants come in various
types like:
Coffee Shop
• A casual dining
outlet that caters to
people “on the go”
such items served
are “short orders”
Dine-in restaurants come in various
types like:
Fine Dining
Designed for elite
market and they
serve special
dishes of superior
quality
Dine-in restaurants come in various
types like:
Cafeterias, Student/ Industrial Canteen
Bar Counter
Where drink
orders are
prepared
Restaurant Layout
Cashier’s Counter
Area where the
cashier is seated
to attend to bill
settlement
Restaurant Layout
Dishwashing Counter
Placed inside the
kitchen. However there
must be a window
counter where soiled
dishes will be placed by
waiter without having
to enter the kitchen
Restaurant Layout
Container for
sauces and gravy
Restaurant Service Equipment and
Supplies
Flower Vase and
Candelabra
These decorative
accessories are
placed at the
center of the
table
Restaurant Service Equipment and
Supplies
Straw Dispenser
Tong
A twin-armed
implement made
in various
shapes and
designed to
grasp and lift
portions of food.
Restaurant Service Equipment and
Supplies
Cake Stand
Container for
condiments
Restaurant Service Equipment and
Supplies
Salt and Pepper Mills
are used to
grind pepper
into fine or
coarse
consistencies.
Chinawares
Place Plate
a 12-inch plate, used
as an underliner for
formal sit down
dinners. This is not
used to serve food
nor used for eating
Chinawares
Dinner Plate
a 10-inch
plate used to
serve the
entrée dish
Chinawares
Luncheon or breakfast Plate
a 9-inch plate
used for multiple
purposes, like for
informal daily
dining, breakfast
or under plate for
soup bowls
Chinawares
Compote
is a long-
stemmed dish
or footed
serving bowl.
Chinawares
Salad Plate
a 8-inch plate
intended for
serving salads,
desserts or may
be used as
underliner for
stemmed
beverage ware
Chinawares
Bread and butter Plate
a 6-inch plate
used for
serving breads
and butter
Chinawares
Soup Plate
a 9-inch deep
plate intended for
soup, cereal.
Usually this goes
with an under
plate
Chinawares
Cup and Saucer
this comes in
pairs and is used
for serving coffee
or tea. The saucer
has an inner
groove or ring to
fit the bottom of
the cup.
Chinawares
Demitasse cup and saucer
this also
comes in pairs
and usually
half the size of
the regular
cup and
saucer
Sugar Container
Container for
sugar used for
coffee
Milk Jug
Container
for milk
used in
cereals
Coffee Pot
Container for
freshly
brewed
coffee
Restaurant Service Equipment and
Supplies
Soup Tureen
this is a deep
serving dish
for soup
Tea Pot
For steeping
tea leaves or
herbal mix in
nearly boiling
water
Cream/Milk Container
Container for
cream and milk
used in coffee
Chinawares
Cereal Bowl
For cereals like
oats and arroz
caldo
Chinawares
Soup Bowl
For cream
soup like
chicken and
mushroom
Chinawares
Egg holder
Container for
soft and hard
boiled eggs
Flatwares
Serving Fork
For serving or
dishing out
food
Flatwares
Dinner Fork
a four-pronged
utensil used for
entreé. It
measures about
7 inches in
length.
Flatwares
Fish Fork
is approximately
7¼ to 7¾ inches
in length and is
used in formal
and informal
dining.
Flatwares
Salad Fork
The tines of salad forks
are flatter and slightly
broader than those of a
dinner fork, and the
utensil is approximately
6 inches long.
Flatwares
Dessert Fork
is a specialized fork
approximately 6 to 7
inches in length,
that looks similar to
a salad fork, only a
little narrower
Flatwares
Ice cream Fork
features a wide
shallow bowl with
three tines at the
tip. The spoon part
is used to scoop
and eat soft ice
cream
Flatwares
Cocktail / seafood Fork
a very small three-
pronged utensil used
for oysters, clams and
other shellfish. It is
approximately 4½ to
5½ inches in overall
length.
Flatwares
Escargot Fork
a very small two-
pronged utensil,
used for snails. It
is approximately 4½
inches in overall
length,
Flatwares
Serving Spoon
For serving or
dishing out
food
Flatwares
Dinner Spoon
an oval bowl,
used for entreé
Flatwares
Dessert Spoon
lies midway in
length between
the tablespoon
and teaspoon,
approximately 7
to 7¼ inches long.
Flatwares
Soup Spoon
a round bowl
used for soup
Flatwares
Teaspoon
smaller than dinner
spoon, used for
coffee or tea and
some desserts. It
measures
approximately 5½ to
6¼ inches in length.
Flatwares
Demitasse Teaspoon
half the size of the
regular teaspoon,
used for black
coffee and hot
chocolate
Flatwares
Dinner Knife
a straight or
serrated cutting
edge that is broad
with a rounded tip,
used for entree
Flatwares
Fish Knife
pointed hook-
like tip used
for deboning
fish
Flatwares
Steak Knife
a serrated
cutting edge
with a pointed
tip used for
steaks
Flatwares
Butter Spreader
a small broad
spatula-like knife,
used for butter
and marmalades
Flatwares
Ladle
– are serving
spoons made with
deep bowls in
round, oval, or
fluted shell
shapes and
various sizes.
Flatwares
Small ladle
– used to serve
a modest
amount of
sauce . It is 4 ¾
to 5 ¾ inches
long.
Flatwares
Medium ladle
– has a wider
bowl than a small
ladle to
accommodate a
larger serving of
sauce. It is 6 ½ to
7 inches long.
Flatwares
Large ladle
– has a wider bowl
than the medium
ladle, a size that
holds an ample
serving of sauce or
gravy. It is 7 to 7 ½
inches long.
Flatwares
Extra-large ladle
– accommodates
the depth of the
average soup
tureen or punch
bowl. It is nine (9) to
15 1/8 inches long.
Flatwares
Pie Server
– a short leaf-
shaped spatula
with a elongated
handle, used for
serving cakes and
pastries
Flatwares
Pasta Server
– a crab-like
bowled
utensil, used
to scoop
noodles and
pasta
Bar Equipment, Tools and Service
Supplies
Blender
– used to blend
ingredients
and to make
drinks creamy
Bar Equipment, Tools and Service
Supplies
Ice bins /ice chest
– used for
stocking ice.
Bar Equipment, Tools and Service
Supplies
Speed rail
– typically
contains the
most frequent
poured liquors
Bar Equipment, Tools and Service
Supplies
Refrigerator
– used for
chilling and
storing beers,
juices and other
bottled drinks
Bar Equipment, Tools and Service
Supplies
Ice Crusher
– used for
crushing
ice cubes
Bar Equipment, Tools and Service
Supplies
Wine Chiller
– refrigerated
storage for
chilling wines
Bar Equipment, Tools and Service
Supplies
Glass Chiller
– a top opening
refrigerator that
chills glasses
Bar Equipment, Tools and Service
Supplies
Coffee Brewer / Coffee Maker
– used for
brewing and
preparation
of coffee
Bar Equipment, Tools and Service
Supplies
Glass Rimmer
– for frosting
the rim of the
glass
Bar Equipment, Tools and Service
Supplies
Fruit Juicer
– for extracting
fruit juices
Bar Equipment, Tools and Service
Supplies
Jigger
– used to
measure the
amount of
liquor poured
over a drink
Bar Equipment, Tools and Service
Supplies
Pourer / Stopper
– device fitted
into the neck of
the beverage
bottle
Bar Equipment, Tools and Service
Supplies
Mixing Glass
– a heavy glass
container for
mixing drink
ingredients along
with ice
Bar Equipment, Tools and Service
Supplies
Shaker
– a device
for shaking
ingredients
together
with ice
Bar Equipment, Tools and Service
Supplies
Bar Strainer
– used for straining
drinks. It is a round
wire spring on its
handle, which fits
on top of the shaker
or mixing glass to
strain the ice and
allow the liquid to
pass through it
Bar Equipment, Tools and Service
Supplies
Bar Spoon
– used for
stirring drinks.
Bar Equipment, Tools and Service
Supplies
Ice Scoop
– a tool for
scooping ice
from ice bin
Bar Equipment, Tools and Service
Supplies
Ice Tong
– a device
designed to
handle cubes of
ice one at a time
Bar Equipment, Tools and Service
Supplies
Muddler
– a wooden tool
for muddling or
crushing one
substance
Bar Equipment, Tools and Service
Supplies
Funnel
– for pouring
liquid from large
container into a
small one
Bar Equipment, Tools and Service
Supplies
Cutting board
– for chopping
ingredients for
cocktails and
garnish
Bar Equipment, Tools and Service
Supplies
Bar knife
– a paring and
utility knife made
of stainless steel
for cutting
purposes
Bar Equipment, Tools and Service
Supplies
Bottle and can opener
– one end is to
open canned
goods and the
other end is
used to open
bottled soft
drinks and beers
Bar Equipment, Tools and Service
Supplies
Corksrcew
– designed to
extract corks
from wine bottles
Bar Equipment, Tools and Service
Supplies
Ice bucket
– served as a
ice container
Bar Equipment, Tools and Service
Supplies
Rail mat
–protective
device placed on
bar counters to
protect glasses
and other fragile
items from
breakages
Bar Equipment, Tools and Service
Supplies
Wine decanter
– for decanting
wine
Bar Equipment, Tools and Service
Supplies
Water Pitcher
– for serving water
Bar Equipment, Tools and Service
Supplies
Bar tray
– for serving
beverages and
bottled/ canned
drinks
Bar Equipment, Tools and Service
Supplies
Bar Caddy
– container for
napkins, straw
and stirrer
Bar Equipment, Tools and Service
Supplies
Wine Bucket
– for chilling white,
rose and
champagne wines
Bar Equipment, Tools and Service
Supplies
Coaster
– under liner for
drinks designed
to protect the
table against
moisture of
chilled glasses
Bar Equipment, Tools and Service
Supplies
Ice pick
– device used for
cracking ice into
smaller pieces
Bar Equipment, Tools and Service
Supplies
Picks, Stirrers and straw
– Stirrer for stirring the
drinks
– straw used in
drinking beverages
– Picks serve as
garnish
Thank you!!
By: Ms. April De Villa