LYCEUM-NORTHWESTERN

UNIVERSITY
Dagupan City, Pangasinan
COLLEGE OF HOSPITALITY
MANAGEMENT
COLLEGE OF TOURISM MANAGEMENT

Study Guide 15
Processing Payment and Receipt in
Food and Beverage Operations

NAME: CALIBOSO, LEONARD C.

COURSE & SEC: BSHM 1B

IV. Learning Activity

Guest Bill Settlement Phraseology (Room Charge)

Direction: Have someone to work with you on this role playing activity. Act on the same
role of a server and a guest to have better perspective with the process of guest bill
settlement. You can do this several times to develop mastery.

Server: Should I bring you the bill Sir/Ma’am?

Guest: Yes Please. Thank you.

Server: For a moment Sir/Ma’am I’ll just get your bill, I’ll be right back. (proceed
to cashiering and request the bill for specified table number, then verify items

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 listed on the bill before returning to guest. Bill should be placed in a bill folder
along with a pen)
Sever: Excuse me Sir/Maam here’s your bill, kindly check all the items listed.
Thank you! (again you should be standing on the right hand side of the guest
when presenting the bill)
Guest: Thank you! (guest scan the bill), I think everything right. Can you charge
this to my room?.
Server: Certainly Sir/Ma’am. May you please write your name, your room number
and sign the bill for me?
Guest: Sure, give me a moment (guest accomplish needed info pass the bill to
server).
Server: Thank you Sir/Ma’am. (discreetly check if all needed information are
written). I’ll be right back for your receipt. (server then proceeds to cashier to
process bill settlement, verifying the guest information and eligibility to settle to
inhouse/room charge. Cashier print out receipt once settlement was verified, then
server returns to guest with the receipt)
Server: Excuse me here a copy of your receipt. Is there anything else I can help
you with?
Guest: Nothing, everything is good. Thanks for asking.

Server: Your welcome Sir/Ma’am, we hope to see you again. Have a nice day
ahead.

V. Assessment/ Evaluation

Direction: Write your own script of guest bill settlement through cash payment.
Just follow the guidelines from the notes earlier.

Server: Examine the bill carefully before presenting! Place the bill in a neat, undamaged bill folder
Server: Place the closed bill folder in front of the host gently walk away from the table, but remain

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alert(as soon as the guest are ready with the payment & signal, collect the folder and thank them
Server: Thank you Ma’am/Sir(Do not open the folder in front of the guest as it shows negative
body language)
Server: Verify the cash tendered by the guest. “Sir/Ma’am I received a total amount of two
thousand pesos”
Server: Take the bill folder with the cash to the cashier (the cashier calculates the change and
places it in the folder along the original copy of the bill) Server verifies the change returned by the
cashier
Server: Return the original copy of the bill with the change in the bill folder to the guest(Do not
open the bill folder in front of the guest to check for tips)

1. Submit your answer in the in Google Classroom entitled “15: Bill Settlement”
VI. References

TESDA Training Regulation, Competency based curriculum and

Self-Assessment Guide for Food and Beverage Services NC II

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