BIS : Business Information Systems

Enterprise Infosystems

FLAME
"The problem is that not everything that counts can be counted,
FSB
and not everything that can be counted counts."
Pune Albert Einstein
March 2011
Dilip Thosar BIS : Business Information Systems Slide no. 1
March 2011 Enterprise Infosystems December 8, 20
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 Enterprise Systems
• Volume of Business
• Complication in Processes
• Spanning Time
• Multiple Functions
• Globalization
• Disparate large teams of people

• Automating Business Processes

• Facilitating Storage, Computation and
Communication
Dilip Thosar BIS : Business Information Systems Slide no. 2
March 2011 Enterprise Infosystems December 8, 20
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 Enterprise Resource Planning
• Integrated System
• Planning Operations
• Evolving from MRP
• Tech/Func

Dilip Thosar BIS : Business Information Systems Slide no. 3

March 2011 Enterprise Infosystems December 8, 20
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 SCM: Supply Chain Management
• Supply Chain
• Tiers of suppliers
• JIT strategy
• The Bullwhip efffect
• Demand Planning
• Whirlpool/i2: 97%availability, 20%↓FG
• Push to Pull Manufacturing
• Collaborative Planning, Forecasting and
Replenishment
• Transportation management
• Warehouse management
Dilip Thosar BIS : Business Information Systems Slide no. 4
March 2011 Enterprise Infosystems December 8, 20
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 CRM: Customer Relationship Mgmt.
• KYC
• Touch Point management
• Operational CRM
– Sales Force Automation
– Customer Service support
– Cross-selling and Up-selling
• Analytical CRM
– Customer-base analysis
– Customer Lifetime Value
• Partner and Employee Relationship
• Reducing the Churn Rate

Dilip Thosar BIS : Business Information Systems Slide no. 5

March 2011 Enterprise Infosystems December 8, 20
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 Management Information Systems
• Managers monitor business
• Based on TPS
• Aggregates
• Graphical displays
• Scheduled Periodic Reports
• Exception Reports
• On-demand Reports
• Drill-down reports
• Scorecards
Dilip Thosar BIS : Business Information Systems Slide no. 6
March 2011 Enterprise Infosystems December 8, 20
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 DSS: Decision Support Systems
• Stages in Decision Making
– Intelligence: Problem Discovery
– Design: Solution Options Discovery
– Choice: Choice of Solution
– Implementation: Solution Execution and Testing
• What-if Analysis
– Data driven
– OLAP / TPS
– Model driven
– Sensitivity Analysis
• Business Intelligence
– patterns
– Trends
– Exceptions
• Scorecards
Dilip Thosar BIS : Business Information Systems Slide no. 7
March 2011 Enterprise Infosystems December 8, 20
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 Other Systems
• GIS
• Data visualization (Graphics) tools
• PLMS
• Office Automation
• Pervasive Computing support
• RTS
• BSS/OSS

Dilip Thosar BIS : Business Information Systems Slide no. 8

March 2011 Enterprise Infosystems December 8, 20
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 Balanced Scorecard
• 4d performance
• Financial
• Busi. Process
• Customer
• Learning/Growth
– KPIs

. www.balancedscorecard.org

Dilip Thosar BIS : Business Information Systems Slide no. 9

March 2011 Enterprise Infosystems December 8, 20
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 Questions?

Author: Dilip Thosar Slide no. 10

Dilip Thosar BIS : Business Information Systems
March
March 2011 2011 Enterprise Infosystems December 8, 20
21