The new age of INNOVATION

The Matrix
survives by Innovation
…
Do you ?

N=1
R=G

Dilip Thosar The new age of innovation Slide no. 1

22 April 2011 Driving co-created value through global networks December 8, 2021
 *** The market in 20xx
• N=1
~ Co-creation of Value
~ Focus on Ventrality of Individual
~ 1 consumer’s experience @ a time
• &
• R=G
~ Access to Global Resources (not Ownership)

• “The customer can have a car painted any colour

that he wants so long as it is black”
~ Henry Ford 1809
Dilip Thosar The new age of innovation Slide no. 2
22 April 2011 Driving co-created value through global networks December 8, 2021
 Some in the N=1&R=G market
• TutorVista
~ K12 tutoring
• ING
~ Online insurance
• ICICI Prudential
~ Diabetes Insurance
• Apple ipod, Starbucks coffee…

Dilip Thosar The new age of innovation Slide no. 3

22 April 2011 Driving co-created value through global networks December 8, 2021
 Business Processes as Key
• Business Processes
~ Link Business Model, Strategy and Operations
• The CIO/CXO switch

• IT Doesn’t Matter (Nicholas Carr 2004)

• BP as the source of competitive advantage

• McDonalds, Infosys, TCS, …

• Walmart, Fedex, UPS, eBay, …
Dilip Thosar The new age of innovation Slide no. 4
22 April 2011 Driving co-created value through global networks December 8, 2021
 Factors of N=1&R=G
• N=1
~ Flexibility
~ Quality, Cost, Expense
~ Collaborative Networks
~ Complexity : No Blinking!
~ Customer Interface
~ Scalability
• R=G
~ Access to Resources : Wherever
~ Speed
~ Scalability
Dilip Thosar The new age of innovation Slide no. 5
22 April 2011 Driving co-created value through global networks December 8, 2021
 ICT matters
• ICT Architecture
~ Confront Reality (Legacy Change)
~ Compliance and Change Management
~ Enabling Foundations for Change
~ Evolving Capabilities
• Drivers
~ Component Based (Modular) Design
~ Ubiquitous Access (Net, Internet, Intranet)
~ Open Interfaces
~ Integrated Capability for Analytics

Dilip Thosar The new age of innovation Slide no. 6

22 April 2011 Driving co-created value through global networks December 8, 2021
Building Block of ICT architecture

Dilip Thosar The new age of innovation Slide no. 7

22 April 2011 Driving co-created value through global networks December 8, 2021
 Dynamic Reconfiguration of Talent
• Increase no. of skilled people
• Retrain lower skilled >industry
• Create Excitement
• Deskill work
• Velcro Organization

• ICICI-NIIT, Meritrack
Dilip Thosar The new age of innovation Slide no. 8
22 April 2011 Driving co-created value through global networks December 8, 2021
 New House of Innovation

Dilip Thosar The new age of innovation Slide no. 9

22 April 2011 Driving co-created value through global networks December 8, 2021
 Thank you

Dilip Thosar The new age of innovation Slide no. 10

22 April 2011 Driving co-created value through global networks December 8, 2021