Welcome to

EMERGENCY
SERVICES
 DIVISIONS
EMERGENCY COMMUNICATIONS 911
EMERGENCY MANAGEMENT
EMERGENCY MEDICAL LIAISON SERVICES
ANIMAL CONTROL
HAZMAT
TRAINING & QUALITY ASSURANCE
RADIO TECHNICAL SUPPORT
ACCREDITATION
DIVISIONS
 EMERGENCY COMMUNICATIONS
911

Emergency Communications Specialists

(ECS)
4 shifts of 7 employee’s
Work 12.25 hour shifts
0515 to 1730
1715 to 0530
Part-time staff
 EMERGENCY COMMUNICATIONS
911

• Answer All 9-1-1 Calls for Fire/EMS/Police

• Dispatch
– Fire
– Emergency Medical Services (EMS)
– Sheriff’s Office
– Support for Maryland State Police
– Animal Control
– Outside Agencies
• SMECO, METCOM, Social Services, etc.
• Calvert Cliffs 24-Hour Monitoring Point
• Mutual Aid - Assist Surrounding Jurisdictions
EMERGENCY COMMUNICATIONS
911 Dispatch
Computer Aided
 EMERGENCY COMMUNICATIONS
911
Mapping

Vantage Point
• Linked with Phones
• Linked with CAD
 EMERGENCY COMMUNICATIONS
911
Radio System
Radio’s for
 Fire
 Ems
 Sheriffs
 MSP
 Mutual Aid
 State Highway
 Coast Guard
 College Public Safety
 STS Buses
 DP&W
 Parks & Rec
 Public Schools
 Private Schools
 MedStar Hospital
 EMERGENCY COMMUNICATIONS
911
Phone System
Supported by Verizon
• 8 911 Lines
• 7 Admin Lines
• 4 Sheriffs Lines
• 4 Ringdown Lines
 EMERGENCY COMMUNICATIONS
911
When you call 911

What is your address?

What is your phone number?
What is your name?
What happened?
Are you on the scene now?
When did this Occur?
 EMERGENCY COMMUNICATIONS
911
ProQA Dispatch
EMD
Emergency Medical
Dispatch

EPD
Emergency Police
Dispatch

EFD
Emergency Fire
Dispatch
 EMERGENCY COMMUNICATIONS
911
Make the Right Call
When to Call 9-1-1
 When life and\or property are in danger
 When you think someone’s life is threatened
 When someone is injured
 When in Doubt

When NOT to Call 9-1-1

When You Need Road/Travel/Weather Information
Transportation to a Doctor Appointment
To Get Quicker Attention in the Emergency Room
To Get Prescriptions Filled
EMERGENCY MANAGEMENT

We Manage
Expectations
 EMERGENCY MANAGEMENT

Hazards in St. Mary’s County

• Man-made Hazards Natural Hazards
CBRNE, Chemical, Biological, Hurricane/Tropical Storm
Radiation, Nuclear, Explosive Tornado
CCNPP Flooding (including Dam Breaks)
Pax River NAS High Winds
Terrorism Drought
HazMat Spills Wildfire
Natural Gas Leak
Epidemics
Fires

?
Motor Vehicle Accidents

?
 EMERGENCY MANAGEMENT

Training & Exercise

Training Exercise
• FEMA on site • MS-1 MedStar St. Mary’s Hospital
• PIO Awareness • Full Scale Margaret Brent Middle
• Reception Center / Decon School
• Charlotte Hall Veterans Home
• Private School Active Assailant
• MedStar Code Silver
• PIO Training • Nursing Center
• Advanced PIO 3 day • Admin.
• Damage Assessment • All three shifts
• Monthly Radio Test
• Pubic Schools
• Private Schools
EMERGENCY MANAGEMENT

EOC Levels of Activation

Full

Partial

Situational
Awareness

Normal
 EMERGENCY MANAGEMENT
Who Shows Up in the EOC?
One or More Representatives of the Following Organizations
– Public
– BOCC & County Administrator Information Office
– Emergency Services – Land Use & Growth Management
– Aging & Human Services – Radio Amateur Civil Emergency
- SMC Health Department Service (RACES)
– SMC Board of Education – SMC Metropolitan Commission
– County Volunteer Fire Chief – Maryland Dept. of Natural Resources
– County Volunteer Rescue Chief – Patuxent River Naval Air Station
– Department of Social Services – MedStar - St Mary’s Hospital
– Public Works and Transportation – Calvert Cliffs Nuclear Power Plant
– State Highway Administration – Maryland Department of Agriculture
– SMC Sheriff’s Office – Information & Technology
– Maryland State Police - MD Emergency Management Agency
 EMERGENCY MANAGEMENT
Resources Available

•prepare.stmarysmd.com

•CodeRed Signup Weather Warnings

•E-notices

•Storm Ready

•FEMA website – www.ready.gov

•MEMA – mema.maryland.gov
EMERGENCY MANAGEMENT
EMERGENCY MEDICAL LIAISON
SERVICES
INSTITUTE FOR
EMERGENCY MEDICAL SERVICES
SYSTEMS

JURISDICTIONAL MEDICAL DIRECTOR

DR. DAN GEARY

EMERGENCY SERVICES COORDINATOR

MARK PETTIT

ST. MARY’S PROVIDERS

PARAMEDICS
EMERGENCY MEDICAL TECHNICIANS
EMERGENCY MEDICAL RESPONDERS
 EMERGENCY MEDICAL LIAISON
SERVICES
EMERGENCY SERVICES COORDINATOR
MARK PETTIT

AED (AUTOMATED ELECTRONIC DELIBERATOR) 250 UNITS

• SHERIFFS OFFICE PATROL VEHICLES
• ALL COUNTY BUILDINGS
• FIRE / EMS DEPARTMENTS
• YEARLY TESTING & MAINTENANCE $140,000.00
MEETINGS
• RESCUE ASSOCIATION
• COUNTY RESCUE CHIEFS
• COUNTY QUALITY ASSURANCE
• COUNTY OPIOID DEATH
• MEDSTAR ST. MARY’S HOSPITAL
• MEIMSS REGION IV
EMERGENCY MEDICAL LIAISON
SERVICES
 ANIMAL CONTROL

Staffing
Emergency Manager
Animal Control Supervisor
4 Animal Wardens
On-Call for Emergencies 24/7
Calls in 2017
2018 YTD
 ANIMAL CONTROL

New Facility
April 2017 Animal Shelter Study
Spring 2018 Facility Needs & Wants
Analysis
Fall 2018 Site Location
 RADIO TECHNICAL SUPPORT

Radio’s for 1700 - Radios (Mobiles and Portables)

 Fire
 Ems 9000 Subscribers
 Sheriffs • State Resources
 MSP • Mutual Aid Counties
 Mutual Aid • Federal
 State Highway
 Coast Guard
 College Public Safety
 STS Buses
 DP&W
 Parks & Rec
 Public Schools
 Private Schools
 MedStar Hospital
 Maryland DRR - Parks
 HAZMAT

• Equipment is maintained, calibrated and owned by St. Mary’ County

• Supported and manned by local volunteer Fire / EMS Members
• Respond to Emergency Calls and Support Sheriff’s Office ES Team
• Train and Support Calvert Cliff’s Nuclear Power Plant
• Emergency Worker Briefings
• First Responder Monitoring and Decon
• Reception Center Monitoring and Decon
 TRAINING & QUALITY ASSURANCE

911 COMMUNICATIONS PERSONAL

• Must be at least 18 years of age to apply

• Complete a St. Mary’s County Government Job Application
• Pass CritiCall Test 80% or Higher
• Decision Making
• Keyboarding wpm
• Audio Data Entry
• Call summarization
• Memory Recall
• Prioritization
• Map Reading
• Reading Comprehension
• Interview
• Accept Positions
 TRAINING & QUALITY ASSURANCE
911 COMMUNICATIONS PERSONAL

New Employees are required to complete a 4 week Training Academy and

obtain certifications. The Academy consists of the following

Scheduling and payroll procedures Emergency Management

St. Mary’s County Sheriff’s Office Detention Center
Maryland State Police Animal Control
Radio System overview EMS overview
Fire Overview State Fire Marshal
Board of Education County Tour
Landmarks and addressing overview Customer Service
Quality Assurance Computer Aided Dispatch (CAD)
Phones Systems Meters/NCIC Awareness
Water Related Incidents Weather Incidents
Review and Test/Quiz
 TRAINING & QUALITY ASSURANCE
Required Training Certificates:
• Emergency Telecommunicator Certification (ETC)
• Emergency Medical Dispatcher (EMD) Certification
• Emergency Police Dispatcher (EPD) Certification
• Emergency Fire Dispatcher (EFD) Certification
• Maryland Electronic Telecommunications Enforcement Resource System
(METERS)/National Crime Information Center (NCIC)
• Adult and Pediatric CPR/AED through the American Heart Association
 
Once successfully complete the training academy the new employee is assigned to a
Certified Training Officer-
 
Phase I- 160 hours- Navigating Special Operation Procedures, Human Recourse Policies,
Geography and Mapping, Radio Verbiage, Basic CAD Functions,
 
Phase II – 150 hours - On the job Training - Phones and call taking - Radio - Computer
Aided Dispatch (CAD) - Customer Service
 
Phase III- Independent work, training objectives, Chart (trainee must explain, demonstrate
and perform their duties)
EMERGENCY
SERVICES

Questions?