Scribd Logo
Upload

Welcome to Scribd!

  • Ethics, Performance Measures, and Balanced Scorecard

    Uploaded by

    Amy Piggee
    20 views7 pages
    The document discusses key components and benefits of the balanced scorecard approach for strategic decision making, as well as potential ethical issues. It outlines the four perspectives of the balanced scorecard: financial, customer, internal process, and learning and growth. Benefits include improved communication, better performance reporting, eliminating wasted time, and educating employees. However, ethical issues can include an overemphasis on financial metrics, not considering customer satisfaction, an excessive internal focus, and a lack of accountability for training.

    Original Description:

    final project

    Original Title

    APiggee_Unit 5 IP_ACCT614

    Copyright

    © © All Rights Reserved

    Available Formats

    PPTX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    The document discusses key components and benefits of the balanced scorecard approach for strategic decision making, as well as potential ethical issues. It outlines the four perspectives of the balanced scorecard: financial, customer, internal process, and learning and growth. Benefits include improved communication, better performance reporting, eliminating wasted time, and educating employees. However, ethical issues can include an overemphasis on financial metrics, not considering customer satisfaction, an excessive internal focus, and a lack of accountability for training.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    20 views7 pages

    Ethics, Performance Measures, and Balanced Scorecard

    Uploaded by

    Amy Piggee
    The document discusses key components and benefits of the balanced scorecard approach for strategic decision making, as well as potential ethical issues. It outlines the four perspectives of the balanced scorecard: financial, customer, internal process, and learning and growth. Benefits include improved communication, better performance reporting, eliminating wasted time, and educating employees. However, ethical issues can include an overemphasis on financial metrics, not considering customer satisfaction, an excessive internal focus, and a lack of accountability for training.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 7

    ETHICS, PERFORMANCE MEASURES,

    AND BALANCED SCORECARD


    Amy Piggee
    Unit 5 Individual Project
    ACCT614
    Dr. Salvatore Lanzafame
    May 4, 2021
    Key Components of the Balanced
    Scorecard

    INTERNAL LEARNING
    CUSTOME
    FINANCIAL PROCESSE &
    R
    S GROWTH
    Balanced Scorecard Benefits in Strategic
    Decision-making

    IMPROVED MORE INFORMATION BETTER


    COMMUNICATION PERFORMANCE
    REPORTING
    Balanced Avoid Overstock
    Scorecard
    Eliminates Time Wasting
    Benefits that
    influence the Educates Employees
    Return on
    Investment Value Measurement
    Ethical Issues with Key Components of the
    Balanced Scorecard
    Financial Perspective Customer Perspective

    ◦ Data Collection ◦ Low Customer Satisfaction


    ◦ Complicated ◦ Keep the Customer in mind
    Ethical Issues with Key Components of
    the Balanced Scorecard
    Internal Process Perspective Learning & Growth Perspective

    ◦ Internal Focus Overload ◦ Training


    ◦ Lack of External Factors ◦ Accountability
    ◦Kaplan, R., & Norton, D. (2014, August 22). Having Trouble with Your Strategy? Then Map It.

    Harvard Business Review. https://hbr.org/2000/09/having-trouble-with- your-strategy-then-

    map-it

    ◦Marr, B. (2020). 7 Benefits of a Balanced Scorecard. Bernard Marr.

    https://www.bernardmarr.com/default.asp?contentID=972 References
    ◦Singh, S. (2019, April 14). The Balanced Scorecard approach to ROI for your Supply Chain

    Planning Project. Supply Chain Link Blog - Arkieva. https://blog.arkieva.com/the-

    balanced-scorecard-approach-to-roi-for-your-supply- chain-planning-project/

    You might also like