Writing

Emails
Here starts the
lesson!
Electronic Mail or Emails is one of the
most widely used forms of
communication today because of its
speed and efficiency.
Six Steps in creating
Professional Emails

1. Identify your goal 4. Proofread your email

2. Consider your audience 5. Use proper etiquette

3. Keep it concise 6. Remember to follow up

 Memorandum
Here starts the
lesson!
 Memorandum
According to Nordquist (2020) memorandum,
more commonly known as a memo, is a short
message or record used for internal
communication in a business.
 Meeting
Minutes
Here starts the
lesson!

According to Mckay (2019) meeting
minutes are the detailed notes that serve
as an official written record of a meeting
or conference.
According to Oliver (2020) the
best meeting minutes takers are
careful listeners, quick typists,
and are adequately familiar with
the meeting topics and attendees.
 The following should be included
in the meeting minutes:

1 2
✓ Date and time the ✓ Names of attendees, as well as absent
meeting happened participants

3 4
✓ Acceptance of, or amendments made ✓ Decisions made regarding each
to, the previous meeting’s minutes item on the agenda
 Agenda

● Activities undertaken or agreed upon

● Next steps
● Outcomes of elections
● Motions accepted or rejected
● New business
● Date and time of the next meeting
Writing B E F O R E
Meeting Minutes
Writing D U R I N G
Meeting Minutes
Writing A F T E R
Meeting Minutes
 Incident
Report
Here starts the
lesson!
Incident
Report
According to Clarke (2020), An
incident report is a form to document
all workplace illnesses, injuries, near
misses and accidents.
Employers, managers and safety
officials should be aware of the
different situations and events that
should be reported.
 Four types of incident that should
be reported according to Escano
(2018)
Regardless if they are major or minor. They are as follows:
Elements of a Good Incident Report
• Escano (2018) further discussed the layout of information in an
incident report form may vary depending on a number of factors.

• As a general rule, you should write incident reports in third person

since its purpose is to be objective; stating only facts and avoiding the
inclusion of opinions and biases.
1. Introduction The first part of the incident report form covers the who, what,
when, and where of the incident:

✓ Include the names of all the people involved in the incident.

✓ Summarize the incident itself in no more than three sentences

✓ Include the time and date of occurrence.

✓ Note the location of the incident and be exact if possible

2. Body

This is your chance to lay out all of the incident’s details in a comprehensive manner.

3. Conclusion

Was the incident resolved? How? If the incident was not resolved, explain why and
provide the steps that need to be taken in order to resolve it.

4. Sign off
Include the full name and signature of the incident report writer for accountability and
record-keeping.