Name : Fahad malik

Class : Bs Sociology
Roll no : 197632
Subject : Project management
Submitted to : Mam Zainab
Topic : Problem Analysis
Applications

• To reduce the number of customer problems

identified.
• To test and verify probable causes.
 Procedures

•Conduct interviews to determine customer problems.

•Document interviews.
•Review all candidate problems.
•Remove duplications, and generate a problem listing.
•Develop a wide range of challenge statements using a divergent thinking tool,
and then a convergent thinking tool to narrow, confirm and select a challenge on
which to focus.
•Develop a problem summary.
•Analyze problems.
•Identify next steps
Key point
• Interview customer
• Then list of problems can be generated for analysis
• Mark key phrases that identifies problems
• Prepare list of problems
• Extract a list of unique problems
 The analysis can proceed two way
• The first is to generalized problems
• The second way is apply root cause analysis

Crux
Provides natural gates in the project when a go/no-go decision can be made

Allows you to plan what you can project, which means your plans will be more
accurate

Makes the project more manageable

Allows you to involve the people that need to be involved for that stage.