QUESTION 1: WHY IS PRODUCTION AND OPERATIONS

MANAGEMENT IMPORTANT IN BOTH MANUFACTURING

AND SERVICE FIRMS?

Group 5:
Vu Duc Thanh
Le Thi Anh Phuong
Le Thi Phuong
Ha Hoang Hai
Nguyen Thi Anh Nguyet
I. PRODUCTION
 Definition:

+ The creation of products and

services, is an essential function in
every firm

→ Role of operation management.

 Important part of effective production and operation.

In the past Today

The manufacturing Consider a focus on quality to
function: inwardly focused be a central component of
effective operations GOAL OF
management.
CUSTOMER
SATISFACTION
 1. Definition

2. Roles in today’s firm

- Control about three-fourths of a firm’s assets:
+ Inventories
OPERATION + Wages

MANAGERS + Benefits
- Work closely with other major divisions of the
firm
+ Marketing
+ Finance
+ Accounting
+Human resources
→ Ensure the firm produces its goods profitably
and satisfies its customers.
 3. Marketing personnel

4. Accounting and Human resources

OPERATION 5. Production and operations management

MANAGERS +Production planning

+Production control

+Improving production and operations

PRODUCTION PLANNING
- Allows firms to find the best production methods
- High quality – low cost
- High profit – maintain adequate inventories of
products
3 phases
- Short term planning (1)
- Medium term planning (2)
- Long term planning ( 3-5 )
Steps in production planning
1. Choose production process
2. Select site
3. Decide facility layout
4. Planning resources
Why is operation management important?
→Ensure quality, customer satisfaction and financial
success.
→ Lose customers if not do well
Click icon to add
picture

THANK YOU FOR LISTENING

PRICING/PACKAGES

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COMPANY PERFORMANCE

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COMPETITIVE COMPARISON
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OUR PROPOSAL

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