Professional Documents
Culture Documents
Operations As a Competitive
Weapon
Operations Strategy
Project Management Process Strategy
Process Analysis
Process Performance and Quality
Constraint Management
Process Layout Supply Chain Strategy
Lean Systems Location
Inventory Management
Forecasting
Sales and Operations Planning
Resource Planning
Scheduling
Transformation Processes
Inputs Outputs
(Adding value)
Accounting process
Outputs
design and process
planning process • Communicate with
• Create the ad to the client, get needs, and
needs of the client coordinate progress
and prepare a plan
for media exposure
Production process
• Prepare ad for publication
and deliver to media
outlets
Support processes
External customers
External suppliers
New service/
product Customer
development relationship
process process
Supplier Order
relationship fulfillment
process process
Output
Productivity =
Input
1. Single factor
Three employees process 600 insurance
policies in a week. They work 8 hours per day,
5 days per week. Calculate the productivity in
policies per hour.
600 Policies
= = 5 policies/hr
(3 Employees) (40 hours/employee)
2. Multifactor
A team of workers makes 400 units of a product,
valued by its standard cost of $10 each (before
markups for other expenses and profit). The
accounting department reports that the actual costs
are $400 for labor, $1,000 for materials, and $300 for
overhead. Calculate the productivity.
Managing Processes
Using Operations Supply Chain Strategy
to Compete
Operations As a
Competitive Weapon Inventory Management
Process Analysis
Process Layout
Resource Planning