Business Establishment in the Future

“Guest House”
By Anita Noah
 Mission of the Guest House

To provide the highest quality hospitality services

that will ensure client satisfaction and form a solid
partnership with our clients, based on professional
service delivery and corporation by our dynamic
team.

2
 Vision of the Guest House
 To provide the hospitality services that satisfy the needs of
our guests
 To offer personalized excellent service to our guests
 To be the leading guest lodge in the area
 To be the guest lodge of choice of our clients

3
Goals and Objective
Marketing
 Creat an effecting marketing website
• Add many photos to the website
• Make a sameday reservations
• Make amenities and room information easy to find and up todate delailed

Engaging Guest House Social Media presence

• Engage the guests and encourage them to share the positive experiences they have during their stay

 Advertise it on every Social Media platform

 Build Links on reputable travel sites
 Testimonials and reviews on websites
 Allow previous customers to make good reccomendation
 Goals and Objectives
Financial
 Keep appropriate records for meeting and legal
requirements for reporting, tax and VAT purposes.
 Ensure to have sufficient cash to cover the costs and

“
ideally create a surplus.
 Employ an accountant to keep record of financial data
and to be able to present the profit-loss at year end
 Monitoring revenue on a daily basis
 Setting the room rate
 Controlling food and other utility cost
5
 Goals and Objective
Operation
◇ Availing services/facilities
◇ Facilities provided
◇ Booking procedures
◇ Check in/ check out
◇ Cancellation of booking
◇ Accomodation reservation register
◇ Duties and responsibilities of staff
◇ Financial accounting

6
 Goals and Objective
Human Resource
◇ Oversee the recruiting, interviewing and hiring of staff and serve
as the bridge between management and employees
◇ Direct the administrative functions of the business.
◇ HR looks to attract, motivate and place employees in the best
fitting position
◇ Offering good benefits and proposing incentives to the
employees.
◇ Investigate misconduct claims, provide the necessary disciplinary
actions and ensure businesses abide by zero tolerance policy
towards discrimination

7
 Thanks!