SIR WE LOST THE LEFT ENGINE

OK, GO TO SAFE POSITION AND TRY TO

RESTART THEN
SIR, WE LOST THE BOTH
OK, USE THE EMERGENCY PROCEDURE
AND TRY TO GO BACK TO THE MAIN
SYSTEM
DO NOT WORK SIR, WE LOST THE POWER
TOTALLY
OK, LET’S CONSENTRATE TO THE LAST
CHOICE : SAFE ALL PEOPLE ON BOARD
 FACTOR MANUSIA
MANUSIA HARUS MAMPU MEMAINKAN PERAN
SEBAGAI AGENT OF PERFORMANCE
MENGINSPIRASI, MENGEKSEKUSI, DAN
MENGENDALIKAN PROSES ORGANISASI MELALUI
KEPUTUSAN ORGANISASI YANG TEPAT DALAM
MENGHADAPI DINAMIKA LINGKUNGAN

FAKTOR ORGANISASI
ORGANISASI HARUS DAPAT MENJADI MELTING POT
YANG MEMBERI RUANG GERAK DAN MEMFASILITASI
BAGI PROSES REPOSITIONING, REACTUALIZING, DAN
REJUVENATING SEHINGGA MENGHASILKAN
PERBAIKAN KINERJA TERUS-MENERUS
FAKTOR SUMBER DAYA ORGANISASI

FAKTOR
MANUSIA

FAKTOR SISTEM MANAJEMEN

 CONTINOUS IMPROVEMENT ON
PEOPLE-PROCESS AND PRODUCT

INTERNAL EXTERNAL
CUSTOMERS CUSTOMERS

DINAMIKA LINGKUNGAN
MCS - Management Control System. IGS - Institutional Governance System.
PGS – Public Governance System
 ORGANISASIO KUALITAS
PENGELOLAAN
NALISME LAYANAN PRIMA
PROFESSIONAL
TINGGI
 PRODUCT IMAGE
DEVELOPMENT PROGRAM

PEOPLE IMAGE ORGANIZATION IMAGE

DEVELOPMENT DEVELOPMENT
PROGRAM PROGRAM
 PEOPLE
Skilled, motivated
Championship spirit
Less stress.

PRODUCTIVITY
PRODUCTS
Less wasteful, more
Satisfied customers
efficient use of all
by Exellent Quality
resources.

PROCESSES
Evective Leadership, Productive Teamwork
Organizational learning spirit,
Performance oriented Behavior
MELALUI LAYANAN
PINTAR-TANGGAP
DAN BIJAK
Kompetensi Networking
kepada Corporate
Stakeholders melalui
service value sebagai
orientasi semua pihak
dalam membangun
kepentingan
transaksional

WELL EDUCATED
CORPORATE
STAKEHOLDERS
 Firstly, we simply think that we have all the
best people in our team. Secondly, we have a
proven and reliable procedure that could help
when we were in a critical situation. Thirdly,
we work with the most sophisticated medical
technology to the year……but what I can say is
we can do nothing for something that
unexplainable just from all those we have. If
only you exactly know the best blend of all……
KOMENTAR PROF KEITH GOH ATAS KEGAGALAN
OPERASI LADAN DAN LALEH
HARAPAN MASYARAKAT/KONSUMEN

PRODUCTIVITY
PRODUCTIVITY

SATISFACTION
SATISFACTION

Feed
Feedback
back
System
System

HARAPAN PELAKSANA ORGANISASI

 ISU ISU
TENTANG EFISIENSI EFEKTIVI TENTANG
RASIO I/O TAS KUANTI-
TAS

KEPUASAN

ISU TENTANG KUALITAS

SETTING GOALS & STANDARD

DEPARTMENTALIZATION
PROCESS
SYNCRONIZING THE
ACTIVITIES
RIGHT PERSON IN THE RIGHT
PLACE ON THE RIGHT TIME

EVALUATING PERFORMANCE &

SETTING THE FOLLOW-UP
IF YOU WANT TO GET SOMETHING
YOU HAVE TO DO MANY THINGS.
BY NATURE YOU CAN DO NOTHING
FOR THE BEST IF YOU DO THE
BAD. PEOPLE THINK THAT
EVERYTHING WILL BE EASY THING
IF ONLY YOU HAVE A LINK TO
GOOD THINGS. THERE’S NOTHING
FOR FREE THINGS. ALL HAVE TO
BE BASED ON YOUR EFFORTS FOR
CREATING AND INOVATING.